Tell me how you feel about being served.

Tell me how you feel. Before going to Disney, I was looking forward to Disney's service because I read a lot of books about Disney management that focused on Disney's ubiquitous warm service.

So after I entered Disneyland in the United States, what I felt with my body and mind was the ubiquitous service. When talking about service, there are two main points: one is the attitude of service, and the other is the procedure of service.

Judging from the Disney service program, his design is perfect. I can completely believe that it was designed by top people at the top. In the service pyramid, it must be at the top.

The second one is the spirit of service, but in this regard, I don’t feel there is anything special about them. The reason why I don't think there is anything special is because compared with that in China, this kind of service spirit seems too ordinary.

Frankly speaking, the staff at Disney, whether they are the cleaners, game guides and operators they are proud of, all have professional faces. The so-called professional faces are That kind of look without a particularly vivid expression, neither salty nor bland, neither sullen nor angry.

Of course, I can understand that some people would describe this expression as "gentle as jade". This unassuming and implicit expression is the reality of service. However, I still understand this expression.

This kind of service expression will appear in Hong Kong, Japan, and European restaurants and shopping malls, a serious and slightly polite expression.

However, I have to say that this is not my ideal service attitude. There is a kind of arrogance and reserve in it. Yes, that's right, there is a sense of superiority in his bones.

I am familiar with this expression, and of course I also know that their expression comes from a misunderstanding in their hearts. They can't understand why people who were originally backward in the world can now travel around the world, be prosperous, or appear triumphantly in front of them and drive them to serve.

Of course, I also felt that they must have met compatriots who were bossing around, so when they served me, their stereotyped thinking couldn't help but come to mind, and a kind of self was revealed in their hearts during the service process. Emotions that can’t be explained clearly.

Two years ago, I accompanied my children to Hong Kong to participate in a fencing competition. The competition venue was close to the Hong Kong Airport, so I didn’t even leave the airport. I took the subway directly to the airport to participate in the competition. After the competition, I returned Arrive at the airport for your flight home.

During this short break, we ordered a light meal at the Hong Kong Airport. When the waiter served it, we found that the food was lukewarm. I reported the situation to her, but she pretended not to understand and spoke in English. Ask me back.

I told her again in English. When she saw a kind of contempt in my eyes, the stubborn resistance in her heart suddenly collapsed. This makes me feel very uncomfortable: Why do I respect you but you don’t appreciate it?

The same thing happened in Kyoto, Japan. Behind the politeness of the Japanese is a kind of aloof indifference.

Judging from my education and life experience, those who look at the progress of others and are full of jealousy and emotion without reflection will soon feel sorry for themselves and be quickly surpassed by others. This is true for a person, and it is also true for a country and region.

When Guo Degang performs on stage, he likes to say that the audience is his "food and clothing parents", which elevates the status of the audience very high.

When a Chinese sage was asked by his students what he should do to fulfill his filial duty to his parents, Confucius replied: "Don't show off to your parents." If you want to engage in service, you must learn to be kind and cheerful. This is the essence and essence of service.