CCTV 315 Party host’s phrases

CCTV 315 Gala Program String Words 1

Host: Good evening to all guests, viewers at the scene and in front of the TV! This is China Television and China Network Television live for you Welcome to watch the live broadcast of the 2013 315 Party.

March 15th is a day of great significance to consumers. The 315 party is also the party I have experienced the most. I think all of us consumers are the same and have a 315 complex in our hearts. .

Every year when 315 comes, the 315 complex will naturally arise in the hearts of each of our consumers. Maybe at such a special time node as 315, we will look back at us together* **With the same journey we have taken, we will continue to ask in our hearts how our consumption environment has improved, what changes have occurred in the content we pay attention to, and whether our lives have become It's getting better and better. Let's find the answer to all this in today's party.

This year the 315 Party is 23 years old. It has been 23 years. We are grateful to the hundreds of millions of consumers who have been growing with us. We are also grateful to our old friends who have always given us support and help on the road. This year’s 315 party was organized by the Supreme People’s Court, the Supreme People’s Procuratorate, the Legal Affairs Committee of the Standing Committee of the National People’s Congress, the Ministry of Industry and Information Technology, the Ministry of Public Security, the Ministry of Justice, the Ministry of Agriculture, the Ministry of Commerce, the Ministry of Health, the State Administration for Industry and Commerce, the State It is co-sponsored by the General Administration of Quality Supervision, Inspection and Quarantine, the Legislative Affairs Office of the State Council, the State Intellectual Property Office, the Office of the Food Safety Commission of the State Council, the State Food and Drug Administration, the China Consumers Association and CCTV***.

Today our party will be divided into four paragraphs. We will use the four punctuation marks in Chinese to express and symbolize these four paragraphs. We will start with the question mark, exclamation mark, ellipses, and equal sign. , so how are these punctuation marks in Chinese related to our consumption? We will tell you one by one during the party.

In this year’s 315 party, we also specially launched the collection and selection activities of “My rights, I am the master”, 315 theme, so your experience and your suggestions can be shared through CCTV, Tencent, Sina and Sohu.com. At the same time, during our party, we also welcome you in front of the TV to express your views and participate in the whole process by logging in to Sina's Weibo, Tencent's WeChat and Sohu's news client. Our 315 survey interactions.

Today, 60,000 cadres in the national industrial and commercial system will work together with the 315 party to protect your rights and interests. There are also 60 hotlines at our party today, which will be your appeal The smoothest channel for reporting is 01012315. We look forward to your participation.

Moderator: The question mark is a punctuation mark that we are familiar with. When we write an article, we will write a question mark when we have questions. When we, as consumers, are not confident about the product, we will also write it down. There is a question mark in the mind, and life managers will naturally be tortured by their conscience when facing interests. Today we start with the question mark.

We all know that Apple is a well-known large enterprise in the world, and it also has many fans in China. These fans call them Apple fans, but some Apple fans work really hard. In order to be in the first place When I buy a new product, I often queue up all night in the cold wind. Some fans are very frugal, because in order to chase the love and fashion in their hearts, they often save money and save money.

Faced with such consumer obsession, many companies are very envious. So how does Apple repay the enthusiasm and persistence of these fruit fans? Let’s take a look.

The reporter’s investigation found that due to the difficulty of repairing Apple mobile phones due to the high level of integration, Apple generally does not repair malfunctioning mobile phones except for a few components such as cameras and ringers, but replaces them with new ones. , for this processing method, Apple’s after-sales personnel call it a complete machine exchange.

Undercover visit: The entire machine has been replaced, everything has been replaced.

Reporter: Apple does not replace a separate microphone, it replaces a complete machine for you.

Voice-over: What is strange is that although Apple’s after-sales staff kept saying that the whole machine would be replaced, they did not replace the whole machine in practice. Mr. Gu from Jiangsu Province discovered that the new mobile phone that Apple replaced as a whole after-sales service actually used the original old back cover.

Similarly, Ms. Zhao from Shandong also discovered that the new mobile phone replaced by Apple after-sales service also used the original back cover. This same thing also happened to Ms. Zhen from Beijing.

Ms. Zhen: I’m very suspicious of why he didn’t replace the back panel.

Voice-over: So since it is said to be a complete machine exchange, why not replace the back cover? Apple after-sales service gave this explanation.

Reporter: Is the back cover an integral part of the machine?

Voice-over: Apple’s after-sales staff said that when users exchange the entire machine, there is only one way to replace the back cover, and they have to pay extra.

Apple after-sales service: The back cover is 580. The back cover is separate. If you replace it separately, it is more than 500.

Voice-over: The reporter’s investigation found that Apple implements a unified after-sales policy across the country. If the whole machine is replaced due to failure during the warranty period, the original back cover will be used. However, in other countries, Apple’s after-sales policy is How is it implemented?

Reporter: The warranty period of Apple mobile phones in the United States is one year. During this year, Apple will provide a new mobile phone for free for all non-human damage, including mobile phones of course. back cover. In the UK, when the machine is replaced, the back cover of the mobile phone is also replaced together with it. In Australia, if there is a quality problem with Apple's products, Apple will replace the product with a new one for consumers. We have not heard of any practice of retaining the back cover. If Korean Apple users find that there is a problem with their mobile phones, Apple will provide customers with a free mobile phone replacement service within one year of the warranty period, and the back cover will not be disassembled, which means that it is a Update the phone as a whole.

Reporters’ investigations in many countries found that when Apple mobile phones malfunctioned during the warranty period and were replaced, the back covers were replaced together with them. It is also an Apple product, and it is also an after-sales policy for complete machine exchange. Why are there two different standards in China and other countries?

It’s different in China. Isn’t he just making money from the Chinese? Money? They will replace it with a new one for free when you are abroad, but they will not replace the rear cover for you in China.

Why are Chinese consumers inferior? This is so unfair to Chinese consumers.

Voice-over: What makes consumers more angry is not just differential treatment. Mr. Chen from Jiangsu discovered that the warranty period of the iPhone 4 he had just replaced was only 90 days. The explanation of Apple’s after-sales service staff was , according to Apple regulations! If the three-warranty period of the replaced mobile phone still extends to the old mobile phone, if the remaining period is less than 90 days, it will only be guaranteed for 90 days.

Article 21 of my country’s Regulations on Responsibility for Repair, Replacement and Return of Mobile Phone Products clearly stipulates that after exchange, the validity period of the product’s Three Guarantees will be recalculated from the date of exchange.

The reasons why Apple after-sales service providers in various places do not recalculate the warranty period after replacing a consumer’s phone are surprisingly consistent.

The back cover will not be replaced. The one we will replace is without a back cover.

Apple’s effort to retain the back cover when exchanging the whole machine in China is truly well-intentioned. The small back cover has actually become a shield for Apple to refuse to comply with China’s mobile phone three-guarantee regulations.

Interview: All its core components have been replaced with new ones. I think this phone should be like a new phone when you get it.

Voice-over: What’s more important is that the serial number of the Apple mobile phone has been changed after replacement. Each mobile phone can only correspond to one serial number, just like everyone’s ID card. Once the serial number changes, that is It means switching to another mobile phone.

Interview: After the repair, I checked the serial number and saw it changed. Its serial number has also been changed by me, so why can’t the warranty period be recalculated?

Voice-over: Not only Apple mobile phones, but other Apple products also have the problem of shrinking the validity period of the Three Guarantees. Even if the back cover is replaced together, Apple does not implement China’s Three Guarantees regulations. Newly replaced products The warranty period can only be extended for a maximum of 90 days.

Mr. Bi, a consumer in Jinan, purchased an Apple iPod due to quality issues, so Apple after-sales service replaced him with a brand new one.

Undercover visit: The warranty period is still the same as last time.

Reporter: That one has been completely replaced.

Undercover visits: This is how Apple regulates it.

Voice-over: This is how Apple stipulates it, and this has become the mantra of many Apple after-sales staff when answering consumers’ questions.

Interview: Because this is stipulated by Apple.

Interview: There is nothing we can do about this. This is stipulated by the manufacturer.

Voice-over: Apple’s domineering attitude made Mr. Bi very angry and decided to seek an explanation for himself. However, after more than a year of negotiations, Apple did not make any concessions.

Interview: The first sentence is that we will not change, and the second sentence is because we are Apple.

Voice-over: The reporter’s investigation found that the warranty of Apple computer products is also in compliance with Apple’s own policy. Apple computers are guaranteed for one year, both for the entire machine and for major components. my country's microcomputer product repair, replacement and return liability regulations stipulate that the entire computer has a one-year warranty, and the main components including the motherboard, drive, graphics card, CPU, hard disk, power supply, and memory have a two-year warranty.

Interview: We are here for one year.

Reporter: Where are the main components?

Interview: The main components are not mentioned, it only takes one year to complete the machine.

Voice-over: Apple’s iPad also refuses to comply with China’s Three Guarantees regulations.

Interview: The one-year warranty for the entire iPad already covers all your parts.

Interview: This product cannot be guaranteed after the warranty period.

Reporter: Is the motherboard broken?

Interview: This is not guaranteed.

Voice-over: Regarding why the main components of the iPad do not have a two-year warranty, Apple’s after-sales staff responded that this is because the iPad is not a computer and cannot be implemented according to the three guarantees. What kind of product is the iPad? What? The official website of the China Quality Certification Center clearly shows that when Apple of the United States obtained China's 3C certification, many iPad product names were marked as portable computers, which are notebook microcomputers mentioned in the national three guarantees.

A reporter’s investigation found that in the past two years, Apple, which has been domineering, has been continuously punished and sanctioned in many countries around the world, and has to lower its arrogant head in front of the law. In September 2011, users of faulty mobile phones were forced to replace them. The phone is a second-hand refurbished phone and does not provide free repair or refund services. Under pressure from the Korean Fair Trade Commission, Apple agreed that Korean users can replace the iPhone with a new one for free instead of a refurbished phone if defects are found within one month of purchase.

Reporter: This service method was later extended to iPad and iPod users, making South Korea the first country in the world to demand its terms of service because of local users.

Voice-over: In 2011, Apple’s one-year free after-sales service policy for its mobile phones violated the EU law that mobile phones can enjoy a two-year warranty. In an Italian court, Apple was sentenced to a fine of 900,000 euros. Apple As a result, its after-sales maintenance policy in Italy has been revised.

Reporter: In order to comply with relevant EU laws, Apple has extended the free warranty period for its products in Italy to two years.

Voice-over: Apple claims to change everything. When Apple enters China and makes huge profits, when will it learn to abide by Chinese laws and respect Chinese consumers?

Host :A large company uses a small mobile phone back cover to play games with consumers. As a well-known company, it should abide by the laws and regulations of various countries and should not be clever. On the contrary, it should assume more business responsibilities and social responsibility.

Consumers are tolerant and like all good products, but consumers are also serious, because while buying products, they also need to look at the character.

Many friends are paying attention to our party today, and they pay attention in different ways. Let’s first take a look at Sina Weibo to see what comments they have about the show after it is broadcast live.

Let’s first look at how many hands to keep. He specifically talked about the program he just mentioned. He said that he made enough money in China, but the warranty period for your computer in the United States is two years, but in China it is One year, after the mobile phone is repaired in the United States, the warranty period will be calculated again, but this is not the case in China. Why do American companies that advocate fairness and justice play with such double standards in China? He used a popular phrase on this year's Spring Festival Gala. Yu, you are in trouble, you are in big trouble.

Let’s look at another friend named Beast Yi Xiaoxing. He said that during the 315 Operation, Apple products have epoch-making significance, but when facing Chinese users, an equal and honest attitude can win more appreciation. .

Let’s look at the next Zheng Yuanjie. Many children in front of the TV grew up reading his fairy tale books. Uncle Zheng Yuanjie said that when Chinese consumers choose Apple, they not only choose technology, but also choose compassion. , fairness, care and values, I was very shocked to learn that Apple adopted double standards for after-sales service between this kind of consumers and developed countries, and between Chinese consumers and consumers in developed countries. Buying Apple at the same or even higher price, Chinese consumers receive lower after-sales service than consumers in developed countries. I hope the missing piece of Apple is not conscience. Maybe he is referring to Apple’s logo. It's not a conscience at all. What do you think about this?

Thank you all for your participation, and thank you to Sina Weibo. Next, please audience friends to continue to pay attention to the 2013 315 Party.

Moderator: We just talked about apples, now let’s talk about gold. You may think that gold is not just a consumer product. More people now regard it as a way of investment. So in the gold market, some people in the industry told me that there are also tricks in the gold market. What is this trick? What? Let’s take a look at the field investigation brought back by the reporter.

Three nines of pure gold, these are the words we often see in gold sales stores to indicate the purity of gold. It means that the gold jewelry we buy is made of gold with a purity of 999 parts per thousand. Created. However, an insider told us that the purity of some gold jewelry is actually not as high as they advertise.

Some gold simply cannot reach three nines or a thousand pure gold. But when they are sold, they will be sold to tippers with three nines or thousands of pure gold to make huge profits. CCTV 315 Gala Program String Words 2

Wang Xiaoya: Good evening, everyone in the audience!

Li Jiaming: Welcome to CCTV, the 2010 synchronous live broadcast of China Network Television CCTV March 15 party.

Ouyang Xiadan: Today is a very special day. On March 15, 2010, the CCTV 3.15 Party turned 20 years old. In the past 20 years, the 3.15 Party has always been with you. Cold winter brings spring.

Li Jiaming: After 20 years, let’s look at the changes happening around us. Our consumption environment is constantly changing, and our rights and obligations are constantly being strengthened. The March 15 Party in 2020 witnessed the step-by-step improvement of China’s consumption environment. .

Wang Xiaoya: The theme of this party is new power and new rules, which is to use rules to straighten the order of consumption and use quality to improve the power of consumption. Let us jointly promote in the new consumption environment The improvement and establishment of rules.

Ouyang Xiadan: This March 15 party is organized by the Supreme People's Court, the Supreme People's Procuratorate, the Legal Affairs Committee of the Standing Committee of the National People's Congress, the Ministry of Public Security, the Ministry of Justice, the Ministry of Agriculture, the Ministry of Commerce, the Ministry of Health, Co-sponsored by the State Administration for Industry and Commerce, the State Administration of Quality Supervision, Inspection and Quarantine, the Legislative Affairs Office of the State Council, the State Food and Drug Administration, the China Consumers Association and CCTV ***.

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