Gome customer service telephone

Gome's customer service telephone number is 400-8 1 1-3333.

Gome Customer Service Telephone Service Hours:

Self-service: 7*24 hours, manual service: 7* 12 hours.

Service type:

1. Factory-brought commodity collection and installation code: the sending factory-brought commodity collection and installation code, 400-8 1 1-3333 key 1.

2. Delivery service: ① self-service inquiry of delivery progress; ② To reserve the delivery time, please press 2 on 400-8 1 1-3333.

3. Installation service: ① Self-inquiry of installation progress; ② To make an appointment for installation, please press No.3, tel: 400-8 1 1-3333.

4. Maintenance service: ① make an appointment for maintenance; (2) For maintenance progress query, press 4 for 400-8 1 1-3333.

5. Return and exchange service: ① Self-inquiry of return and exchange progress; ② For the return application, please press the 5 key on 400-8 1 1-3333.

6. Commodity consultation: Consultation on color TV sets, washing machines, air conditioners, range hoods, cookers and other commodities. , press 6 on 400-8 1 1-3333.

7. Member services and suggestions: ① Inquire about the remaining really happy beans; ② Modification of member binding information; (3) For complaints and suggestions, press 7 for 400-8 1 1-3333.

8. Franchisee: For franchise consultation, press No.8 key 400-8 1 1-3333.

The development course of Gome:

1 98765438+1October1,Mr. Huang Guangyu set up his first small shop in Beijing, mainly dealing in various household appliances.

Starting from 1993, Gome unified store names, unified product display methods, unified after-sales service and unified publicity.

From 65438 to 0995, the standardized and reproducible household appliance chain operation mode was adopted, and the prototype of China household appliance retail chain mode was formed.

In June 2004, Gome successfully listed in Hong Kong. In the "2004 rich popularity list and brand influence" selection, Gome ranked second among brand influence enterprises.

In 2005, Gome was awarded the honorary title of "Beijing Famous Trademark" by Beijing Administration for Industry and Commerce.

In April 2005, Gome merged for the first time, and the Harbin home appliance chain brand "Black Swan" was fully merged into Gome.

In July 2006, Gome acquired Yongle Electric, further consolidating Gome's leading position in the household appliance chain industry.

In March 2007, the Ministry of Commerce and China Chain Store & Franchise Association jointly released the chain operation performance of China in 2006, and Gome ranked first in annual sales and became the leader of China chain industry.

From June, 5438 to February, 2007, Gome acquired Dazhong Electric Appliances, which laid a big pattern of competition and cooperation in China's home appliance retail professional market and became the largest number of domestic home appliance chain enterprises.

20 12, 12 On February 25th, Gome held a conference on its future development strategy and new brand image in Beijing, and officially announced its corporate strategic plan for 20 13-20 15 years.

On August 20 17, "Gome Electrical Appliances" was renamed as "Gome Retail", which marked the expansion and upgrading of Gome from a single electrical appliance business to a full range of commodity retail business. In June of the same year 165438+ 10, Gome launched the "home and life" strategy in an all-round way.

By June 30th, 20021year, there were 3,895 offline stores in Gome, covering more than 500 cities across the country, with more than 200 million members.

Refer to the above content: Gome official website-Customer Service Hotline