How do you feel as a waiter?

Attendants should do a good job in service, make the service value exceed the value, make the product integrate into the corporate culture connotation, and let it come to the guests with literary talent and enter the hearts of the guests. The following is the working experience of restaurant waiters brought by study. Welcome to reading.

Working experience of restaurant waiters:

From this catering waiter, I changed the negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline.

I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.

Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.

Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.

Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are the best.

Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.

Responsibility: put the company's interests first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility.

Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?

Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. Innovation every day is leading; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.

Here I learn and advocate how to do a good job in quality service, and I must master seven elements:

1, Smile In the daily operation of Haolexing, every employee is required to treat the guests with a sincere smile, which is not affected by time, place, mood and other factors, nor is it limited by conditions. Smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, you must have a good training class, constantly sum up experience in actual operation, learn from each other's strong points, and be proficient in many functions, so that you can be proficient in service, which plays an important role in improving the service quality and work efficiency of a good music star, reducing costs and enhancing competitiveness.

3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes ideological preparation and behavioral preparation, and must be done well in advance. For example, before the arrival of the guests, make all preparations and be in a state of being ready to serve the guests without worrying.

4. Attention is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is because employees see that they dress casually, spend less money and feel tasteless. In real life, the richer people are, the more casual they are about clothes, because they are confident. And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

Exquisiteness is mainly manifested in being good at observing, guessing the psychology of guests, predicting the needs of guests and providing services in time. Even before the guests ask, we can do it for them to make them feel more cordial. This is what we call higher consciousness.

6. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before serving, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel at home when they are happy.

7. Sincere hospitality is the virtue of the Chinese nation. When guests leave, employees should sincerely invite them to come again through appropriate language in order to impress them deeply. The present competition is the competition of service and quality, especially in the catering industry. The importance of service is self-evident. We must use all kinds of high-quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition and make Haolexing invincible!

Every profession needs to stress team spirit, and it is the same in Good Music Star. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to mediate the dispute, so that the situation is no longer bad. Everyone has a clear division of labor and works actively, which truly achieves the effect of one hero and three gangs in action.

At ordinary times, I will also chat with customers to find out their favorite tastes and recommend new dishes to satisfy customers. In this way, there will be more repeat customers, so that customers can recommend friends and increase the consumption rate.

After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

As a service person, you will also encounter some setbacks and helplessness. Some people will think that a small service staff is insignificant, some people will think that this profession is low and disrespectful, but what I want to say is: all roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring you time and joy, while the tiny part that rotates inside is hard to see, but it is essential.

Of course, there is no end to learning, and what we have learned must be applied to our future work. I hope leaders can make more efforts, colleagues can learn from each other, improve service efficiency in our future work, and strive to become an excellent service personnel. Let customers feel unusual happiness in Haolexing!

Work experience of restaurant waiter II:

20×× years is a year of self-challenge. I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings. Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it. I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs again and again, full of twists and turns and difficulties. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, even without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good. Now I will sum up my work and write a model essay.

First, training: 1, tray essentials, food delivery process. 2, large, medium and small banquet department to help explain the relevant knowledge of cooking. 3, hotel related system training and supervision. 4. Safety awareness related to food delivery. 5. Learn how to make sauces for this team.

Second, management: 1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United. I am the same to anyone, and I do things fairly and openly. 3, people-oriented, people's personality is reflected in many aspects of management. In 4.20 ×××× years, 23 people left their jobs, and in 20 ×××× years, 4 people left their jobs, which was a relatively stable year.

Third, as myself, I am responsible for food delivery. 1, responsible for the operation of noodle sauce. 2. Output and control the food delivery accordingly. 3. Coordination of food delivery personnel.

Fourth, some key points in operation. 1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company. Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today! 3. Why not recruit people? This is the biggest problem that must be solved in time. 4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize. 5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year. 1. Some employees are impolite and gfd is not in place. 2, sometimes not according to the relevant standards. 3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In short, 20 1 1 takes today as a starting point, new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and rich financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life, and I wish all colleagues to continue to write new glories in life in the new year.

Working experience of restaurant waiters:

I haven't been to a restaurant for two weeks. My previous understanding of catering is that it is a prosperous industry with attractive food, dignified etiquette, gorgeous and generous decorative arts, elegant and beautiful makeup and eloquent eloquence, and it is thriving. With curiosity and love for catering, I am looking forward to unveiling its mystery, so I came here. This is a big family, which makes us feel very warm and happy, whether from land reclamation or the current trial operation period.

Our service concept is: "Family is family, caring for you".

During this time, as a banquet waiter, I want to do a good job in catering. Delicious is the premise. The chefs are working hard and the guests are satisfied. Then we waiters have to do a good job of service, let the service value exceed the value, let the product integrate into the corporate culture connotation, and let it come to the talented guests. More importantly, so I thought of the added value of service.

Details determine success or failure, and details retain guests. I remember teacher Bian said that we should do a good job in detail service. For example, if a guest has a cold, tell the kitchen in time and cook a bowl of ginger soup for the guest. Although it is a bowl of ginger soup, the guests will appreciate you and think you are considerate of him. As the saying goes, "courtesy" is lighter than affection, which can be described as such, and it also responds to the call of corporate brands to build green and healthy brands and family ties.

Service, service, or service, this is the small mode of our foreman pouring tea. For example, when he pours tea for a guest, he will pour tea at the same time and say that he will take your tea again. I wish you a good mood. I think it's good. Also, when guests order chrysanthemum tea, you can explain to them that chrysanthemum can clear away heat and reduce fire, rock sugar can warm the stomach and relieve cough, and can also strengthen the body and so on. These are intangible added values of brand services, which are general and intangible but very stylish. The guest will enjoy every cup of tea because he knows that he is drinking healthily and enjoying it.

The added value of service is the icing on the cake. For example, it is normal to serve a bowl of noodles on your birthday. If it is served, we will gently pick one and put it on the edge of the bowl and say: longevity noodles, grow out. I wish you happiness as the East China Sea and a long life. Guests will feel very innovative and happy, and this bowl of noodles will become very special.

There are also many allusions, which are very interesting to explain and use properly at the dinner table. Small gifts can also be beautified by adding their own language: for example, leaders, this is a small gift carefully prepared by our store for you, a teapot, purple gas from the East … or a fruit bowl. If they are all small tomatoes, we can say: sir, madam, yours is a perfect match here and so on.

I remember a proverb that says: As you treat others, others will treat you, and so will the guests. When we give our guests excellent service, they will also feel it deeply. Many times, they are also "adding roses, with fragrance in their hands", like the wine pouring culture in Shandong, which is very particular; Local characteristics; Star hotel, good service, etc.

Service added value, I think: to do a good job in catering, as an employee service, we must not only know the color matching of the dishes, but also let the guests eat and savor them eagerly; Learn proper language and etiquette to make guests feel cordial; Understand nutrition knowledge and meet the needs of guests.

Service added value, waiter's sunflower collection, a small formula to create more value for enterprises.

I hope I can help you and adopt it. Thank you.