Speech on quality nursing service

Florence nightingale, the originator of nursing, once said: "Nurses are actually angels without wings, and they are the embodiment of truth, goodness and beauty." She also praised: "Nursing is an art-engaging in this art requires great psychological preparation." Next, I will bring you a speech on quality nursing service. I hope you like it!

Speech on quality nursing service 1

We nurses are all ordinary people, just like secular desires. We want to sleep in a warm home on a cold winter night, and we also want to get together with relatives and friends on holidays and enjoy family happiness. We also expect to vent our emotions when we don't understand and feel wronged, but we can't. Because, we have too much sense of responsibility and love in our hearts!

In the Wenchuan earthquake that shocked the world in 2008, countless angels were concerned about the disaster area and the victims. I was lucky enough to be one of them, fighting in Puai ward. A young mother in Beichuan moved to Laihan with her daughter who had a femoral fracture and was fixed with plaster. One-year-old daughter is her only relative. The mother looked at her daughter who was tortured by pain in the hospital bed and burst into tears. From time to time, she put her not full breasts on her lips, and her daughter twisted her head and kept humming. I ran up to my mother and whispered, "Let me try." I looked at my daughter, smiled at her, gently touched my little hand, put the toy hand bell issued by the hospital in her hand and patted it. When the bell rang, my daughter turned to me, froze, shook her hand and smiled. Mother smiled with tears on her face. When I walked out of the ward that day, I felt high about myself. In the later days, my mother and daughter established a deep affection. My daughter began to know me and like me, and I unconsciously brought her my daughter's toys. The mother strengthened herself for her lovely daughter and returned to her hometown smoothly after nearly three months. I want to be grateful to the profession of nursing, because she let me know how to treat every life equally, kindly and sincerely; Understand that ordinary is happiness, and dedication is better. I am willing to show a new look in this ordinary post, create new achievements, and let my youth glow with gorgeous brilliance in white.

No pains, no gains. Today's grand commemoration of the "5. 12" International Nurses' Day and the speech are the greatest concern and encouragement for our work. We will never live up to the expectations of leaders at all levels, put our love, enthusiasm, patience, carefulness, care and responsibility into our beloved nursing career, take people-oriented, patient-centered and patient satisfaction as the ultimate service purpose, further strengthen the communication between doctors and patients, make nursing service closer to patients, clinic and society, truly embody the profound connotation of holistic nursing, and hold up a blue sky of expectation for patients.

Finally, I hope we can join hands in friendship, work hard, follow Nightingale's footsteps, and write extraordinary angel songs in ordinary nursing posts as always.

Speech on quality nursing service II

Dear leaders, judges and nursing colleagues,

Everybody! (used when meeting in the afternoon) Good afternoon.

I'm _ _ doctor in the emergency department of _ _ hospital. It is an honor to participate in today's quality nursing service competition and discuss nursing services with all nursing colleagues.

The topic of my speech today is: smile nursing service, care for life with heart.

"Care with your heart, provide excellent service and ensure quality" is easy to say, but it is difficult to stick to it, especially in the emergency department where people are surging, and it is necessary to take good care of every patient like a lantern. Some people say that nurses in the emergency department are the most beautiful, because we represent the image of the hospital; Some people say that nurses in the emergency department are the bravest, because we have to face all kinds of critical situations and deal with them calmly; Some people say that nurses in the emergency department are the best communicators because we have to face all kinds of patients every day and handle them properly. In the impression of most people, emergency nurses are always busy and somewhat serious, but I think the smile of emergency nurses is the most beautiful and moving, because it makes patients feel kind, comforting and warm, warms their hearts that have become cold because of illness, and helps desperate patients rebuild their confidence in life. I smiled when I heard "Hello". I know that the emergency department, as the window department of the hospital, always faces urgent, dangerous and serious patients at the first time, shoulders the heavy responsibility of saving lives, carries the expectations of patients' families, and also carries the trust of hospital leaders and society. Its service quality is directly related to the overall image of the hospital in society. How to make the image of the window brighter? I firmly believe that "smile is the most beautiful language in the world". At work, I always insist on warming every patient with a smile and caring for every injured life with my heart.

I remember someone said: Excellence is endless, and service is endless. Working in the emergency department for two years, I deeply realized that as an emergency nurse, I should not only have rich theoretical knowledge and solid practical operation ability, but also have warm and meticulous nursing and warm and meticulous service. In the two years of work, under the leadership of the head nurse, I have always adhered to the "strict, cautious, meticulous and practical" style and meticulous service, and integrated it into every link of daily work. With a greeting, a smile, a look, a hand and a cup of boiled water, accompany the patient to do relevant examinations and escort him to the hospital. Through these trivial and dribs and drabs of details, to convey.

Hand over the nursing professional ethics and quality nursing service of our emergency nurses. Emergency patients or their families are very sensitive to every detail of medical staff before they establish good trust in them. How to close the relationship between nurses and patients is a problem that we must solve. I have always insisted on active communication, active care, always patient-centered, anxious about the urgency of patients, and carefully cared for every patient with a high sense of responsibility and love. Touch every patient with our "five hearts" nursing service. At the same time, I will take the initiative to go after I finish my work.

By the patient's side, chat with the patient, educate the patient about the disease and do a good job in health education, so as to enhance the communication between nurses and patients and promote the harmony between nurses and patients.

Someone once said that "the person who pulls the curtain of life is a nurse, and the person who pulls the curtain of life is also a nurse". Angels in white, with his true feelings to create a piece of happiness, with his love to protect the peace of one party. Without greetings to relatives, care for patients is essential; There is no gathering of lovers, but there is no lack of care for patients. It's not that I don't want romance, but that I want to make more people happy. It's not that I don't love my family, but that I can't give up my concern for this job. I am proud, because I am angels in white who saves lives. I am honored because I belong to a United and selfless team. I am very proud, because there are countless people around me who are willing to create extraordinary achievements in ordinary posts!

We have no solemn and stirring words or earth-shattering deeds. We embody the value of nurses in ordinary posts. I work, I am happy, I am busy, I am happy. Let it always be our proud theme, and let love always accompany you and me.

Speech on quality nursing service 3

Dear leaders, dear sisters:

Hello everyone!

I'm an icu nurse. It's an honor to stand here and speak for you. The topic of my speech today is: quality care in the heart, action to practice.

The poet Tagore said: "There are no traces of birds in the sky, but I flew over." Being engaged in nursing work is a monument, but actions speak louder than words.

"angels in white" is a glorious title given by people. Some people are selfless and great. However, do we really feel this way about ourselves? Maybe we are just injections and infusions in their eyes, and we may not even get the minimum understanding and respect. Maybe some of us don't want to put ourselves in that lofty place anymore, because that will make us less lost and sad. Why is this happening? Are we not doing well enough? Is it too difficult for patients or family members?

We run around the ward every day, always nervous and standing and walking every minute. No matter whether we had enough rest last night or had breakfast in the morning, everyone would quickly put on their white coats and nurses' hats, and immediately enter the fighting state: making the bed unit, verifying the doctor's advice, giving patients injections and infusions, distributing medicines, and doing all kinds of life care and specialist care. We try our best to pay for patients, should we be respected and understood, and can we walk into the hearts of patients and their families to get rid of our dissatisfaction? But the truth is, it's more dissatisfaction and complaints.

The aim of quality nursing is "patient-centered", and correct diagnosis and treatment, necessary medical care and personalized and humanized nursing service are implemented. It is not an assembly line in the workshop, but a service with heart and navigation with love.

I work in icu, and the stories that happened in ICU often quietly reflect "patient-centered".

The icu implements a 24-hour unaccompanied system, and the treatment, nursing, feeding and drinking life care of every patient admitted to the icu are all completed by nurses. Nurses working in icu have such a wish: to manage their patients cleanly and refreshed. Every morning, the first thing in the morning care is to give the patient a hot bath. If you don't believe me, we have met several old people who haven't bathed for several years. We opened the quilt and smelled of sweat all over. When we wiped it with a towel, the dander would fall straight off. When we finished scrubbing an old man with four pots of water, he repeatedly said with tears in his eyes, "Thank you, thank you, it's so comfortable."

Most critically ill patients can't talk. Finding problems in time depends on the vision and experience of nurses.

"Cough, cough again, use some force." We often encourage patients who are awake and have open airways to cough more. After the airway is humidified, the patient coughs, and the sputum is immediately ejected from the artificial airway, and it is still time to spray on the nurse's clothes and body. "Just now, it is very good. Come, cough again. " Although everyone knows that clothes should be changed immediately when they are dirty, our nurses don't frown. If the patient's condition improves, the number of coughs increases and sputum aspiration is effective, the nurse will be very happy, and only such an angel can have such pure love.

In the eyes of family members outside the icu ward, we are just busy going in and out, walking around. In the ward, we are really the only reliance around the patient. On the one-way train of life, the exquisite service of nurses will prolong the end of life journey.

I believe many people here will be familiar with the 78-year-old grandpa Chen Mengqiao, the president. The summer before last, he was transferred to icu after gastric perforation surgery. In the first few days in icu, vital signs were unstable, heart rate was fast, blood pressure was high and low, and peripheral oxygen saturation was not a dream. He needs tracheal intubation and ventilator to assist breathing, and his condition is extremely critical. Everyone in Cory is too nervous to slack off. The head nurse personally supervised us to turn over and pat his back to prevent pressure sores and phlegm blockage. Sisters give him a bath and change clothes every day, closely observe ECG monitoring and communicate with him to understand the urgent need. After several days of hard work and careful nursing, the condition gradually improved. In the next few days, as long as the old man is in a better spirit, he will greet us and tell his story about hope and glory in a joking way until he is transferred out.

Without action, no matter how good it is, it can't help the patient. Without action, no matter how beautiful the smile is, it can't open the patient's heart. In nursing work, we should take practical actions to achieve four firsts: before the red light call, before the patient's demand, before the patient's expression and before the condition changes. Communicate with your heart to achieve five points: beautiful appearance, more greetings, more inspections, careful observation and good professional skills. At the same time, respect and understand patients and their families, be considerate and polite, use our actions to influence patients, satisfy patients, and achieve real quality care. Angels in white is an angel without wings, but it is still the embodiment of purity and beauty and a symbol of charity. Let us create with hard-working hands, dedicate with full enthusiasm, and silently emit our own light and heat in ordinary posts!

Speech on Quality Nursing Service Part IV

Leaders and colleagues:

Good afternoon. I come from cardiology. Today, the topic of my speech is "Give someone a rose, and there is a lingering fragrance in your hand".

Nightingale once said: "A nurse is actually an angel without wings. She is the embodiment of truth, goodness and beauty." As a member of the first batch of "nursing service demonstration wards" in the province, my sisters and I uphold the concept of "patient-centered" nursing service and interpret Nightingale's oath with love, carefulness, patience and responsibility.

In retrospect, I remember that when the head nurse first announced the news, the sisters in the whole department were in an uproar. Everyone said with one voice, "How can such a thing be done? We are busy with treatment every day and have no energy to wash our hair, bathe or even wash our feet? " Most nurses in the Department of Cardiology are born after 80s or even 90s, and they are loved by thousands at home. At first, they had great resistance to basic nursing. The head nurse talked with each young nurse one by one to understand their psychological dynamics and improve their ideological understanding. Make them deeply realize that strengthening basic nursing is an important way to improve the relationship between doctors and patients, the only way to improve the quality of nursing and the most effective way for us to communicate with patients. Now, through the development of high-quality nursing service, we have changed from passive to active, and the ward is less noisy in the past and more quiet and peaceful. Patients and their families kept saying, "The nurses in Qilu Hospital are different, and the nursing service is good. We are really at ease living here. "

We have changed the traditional scheduling mode, reshaped the nursing process and consolidated the basic nursing. According to the actual workload, nurses in charge implement flexible scheduling with specialist characteristics to ensure continuous, whole-process and seamless nursing services for patients. Carry out the patient-centered working mode of clinical nursing responsibility group and implement the grading nursing system, so that patients can be graded and nurses can be stratified; It not only emphasizes the management of critically ill patients by senior nurses, but also emphasizes everyone's participation in life nursing. According to the needs of patients, the operable nursing workflow was re-formulated, the existing nursing rules and regulations were revised, and the basic nursing related contents were supplemented and improved. In addition, our ward has established patrol cards for patients with pressure ulcers, self-care ability evaluation forms for inpatients, basic nursing implementation registration forms and other related records. Head nurses regularly organize general practitioners to summarize, analyze and improve the shortcomings in their work, and constantly improve the quality of nursing services. In order to better serve patients, the intracardiac ward is also equipped with nail clippers, shampoo tools, hair dryers, combs and other daily necessities for the convenience of patients.

At dawn, the first thing the patient saw when he opened it was the nurses and sisters, who were still smiling after a night shift. "Hello, did you sleep well at night? Let me help you wash your face, brush your teeth and comb your hair. You are sweating a lot. Let me wipe your body and change your clothes. You can't move. Let me feed you. I can hear it countless times every day in our ward. In the evening, nurses and sisters who have been busy all day will fetch water, wash their faces and feet for patients and do meticulous night care for them. But at first, our basic nursing didn't go well. It is not because we are not enthusiastic, but because some patients are unwilling to cooperate, some are embarrassed, and some feel that they can take care of themselves and are unwilling to accept our help. I remember a 45-bed aunt Wang who suffered from hypertension and coronary heart disease. Because of poor family conditions and physical discomfort, she dared not wash her hair and take a bath for nearly a month. After knowing the situation, the head nurse took the initiative to explain the work. After being approved, we helped Aunt Wang to wash her hair, wash her feet, tidy up and put on a clean hospital gown. The patient next to her joked with her: "You don't have a daughter. You don't enjoy the blessing of having a daughter at home, but you enjoy great happiness here. Aunt Wang smiled from ear to ear and could only say repeatedly, "Why are you so nice? How can you be so good? " Looking at Aunt Wang's lovely expression, we are also happy.

From the moment I put on my white nurse's uniform and beautiful dovetail hat, I secretly told myself: I must be a real angels in white and bloom every sick flower of life with love and smile. We use a smile, a greeting, a health guide, a set of standardized behaviors and a clean environment to touch and warm every patient and their families. Give all-round humanistic care to every patient. What the patient didn't expect was for the patient, and what the patient thought could not be done was for the patient. It has achieved zero defects in nursing operation, zero errors in nursing quality, zero disputes in nursing service and zero distance between nurses and patients, and the patient satisfaction rate has reached 100%, which has won the trust and praise of the majority of patients. Most of the patients admitted to the Department of Cardiology are elderly and critically ill patients, and their mentality is more likely to be out of balance after repeated hospitalization. The patient's family members also feel exhausted and have no time to take care of them. They only come to deliver meals occasionally. What's more, after taking the elderly to the hospital, their children don't show up once every ten and a half months. In this regard, my sisters and I not only do a good job in treatment, but also take the initiative to take care of all the patients' lives, such as washing their hair, washing their feet, wiping their bodies and feeding them. Due to long-term pain, some patients become withdrawn and irritable. They beat or scold their children and often abuse nurses for no reason. Even so, each of our nurses still smiles and does treatment and basic care for patients, and slowly touches patients with our sincerity. Many patients and their families in the ward often say, "I don't know, the nursing service in the intracardiac ward of Qilu Hospital is good, and you are worthy of being angels in white."

Some people say that nurses are bitter and tired, and they want to sleep when they get tired. But I want to say that the nurse is tired, and the nurse exchanges love for comfort. Go home and sleep peacefully! I feel the joy of caring for life in suffering and the significance of my own value in fatigue. Give someone a rose, and your hands will smell good! I want to say that I have no regrets about choosing nursing. I have no regrets. Because we are the guardians of life, we are the guardians of health.

Finally, I want to say that I am willing to be an angel with no wings in white, and spread my love, enthusiasm, patience, carefulness, care, sympathy and responsibility to every patient. Exchange our sincerity and sincerity for patients' satisfaction; Let the ideal fly, let sincerity be our partner, let faith walk together, and let us inject eternal light and hope into every helpless life!

Thank you!

Speech on Quality Nursing Service Part 5

Dear leaders and colleagues,

Hello everyone! I am a nurse in Class b 1 in an apartment for the elderly. The topic of my speech today is "Holding up a blue sky with love".

Respecting and loving the elderly is the traditional virtue of our Chinese nation, and it is our unshirkable responsibility and obligation to offer love to them. I have been engaged in nursing work in Lively Hospital for more than half a year. Although our job is only to bring water and food, wash clothes and mop the floor every day, I have experienced extraordinary feelings in this ordinary work because of the instructions and care of the leaders, the role models of my colleagues and the understanding and cooperation of the old people. After a three-month probation period, I successfully passed the exam and was honored to be.

Most elderly people living in apartments for the elderly are sober-minded, free to move and healthy. It is not enough to serve these old people just by washing clothes and mopping the floor. They have different personalities and interests, and get along well with every old man. There is no fixed pattern for reference. There are many kinds of nursing work. In order to improve my service skills, I learn from my colleagues around me, use my spare time to consult information about the physical, psychological and spiritual aspects of the elderly, and respond to the needs and help of every elderly person in time. When the old people are in a bad mood, I patiently enlighten and explain with the gentlest tone, so as not to leave any shadow in their hearts; The old people got dirty when they didn't have time to go to the toilet. In order not to hurt their self-esteem, I quietly helped them change their clothes. Some old people like to go shopping. In order to ensure their safety without restricting their freedom, I always take time off to accompany them out or ask their needs for future generations to buy. There are also some old people who like to smoke in bed. I will make regular inspections to eliminate potential safety hazards in time. On duty at night, I always wait for the old people to fall asleep before I dare to lie down; On a cold winter night, I never dare to sleep with the window closed, because I'm afraid I can't hear the noise outside. Occasionally an old man presses the pager. I am always very excited. I turn over and get out of bed and rush to the old man's room at a speed of 100 meters to see what's going on ... Since I became a nurse, I haven't slept peacefully at night, but I don't regret it, because the old people see everything we do in their eyes and keep it in their hearts. When we are unwell, when we are sick, when we are busy, the old people take the initiative to do something for us. They express their recognition and love for us in their own way.

There is a grandma Ai in our class. She hurt her leg and needed special care. Grandma is usually active and loves to be clean. I'm not used to staying in bed suddenly, because I'm worried that she will be lonely in bed alone. After work, I always take time to go to her room, chat with her, help her cut her nails, or push her to the garden to bask in the sun and take her to have a haircut and take a bath. Grandma eats less, and I'm worried that she is undernourished and her leg injury will be difficult to recover. So I bought some bones to make soup for her the next day and insisted on soaking my feet in hot water for half an hour every day. Under the careful care of the nurses in our class, Grandma Ai's leg injury was cured in just two months. Now grandma praises us for being kind to everyone, saying that we are closer than her relatives. What makes me most gratified is that when our nurses need to be transferred from one team to another because of work, the old people always seem reluctant to see us again in a few days. They held our hands tightly, as if they had met their long-lost relatives. Their parents were short-lived and caring. All this made me realize that nursing work is of great significance. While working hard, our personality has been sublimated in caring, understanding and caring for the elderly, which is the best reward we pay.

From the establishment of 1957 to the current shortage of foster care, successive leaders have worked hard for the development of our hospital, the strong support and help from all walks of life, and the silent dedication of our nurses ... Finally, under the leadership of the hospital leaders, let us join hands and uphold the purpose of "sharing worries for the government above and solving worries for the people below" and greet each other with a smile.

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