Communication skills between WeChat and customers

The most direct way between people is communication, and WeChat marketing pays more attention to communication with customers. After all, two people who have never met before can only convince customers of us through language or voice, and then choose us. Below I have compiled the communication skills between WeChat and customers for your reference.

Communication skills between WeChat and customers: What language should I use to greet customers?

Hello, what can I do for you? This product is in stock, dear. Excellent customer service language is very important. Making good use of customer service language can increase your sales and make users feel good about you. When communicating with customers for the first time, try to use honorific words, so that customers can feel the importance and respect for him.

The deprecated term:? Honey, do you have any goods? 、? What do you want? 、? What to buy? 、? what can I do for you? Such a statement will make customers feel that they have to buy goods to get your respect. Recommended language:? Hello, what can I do for you? ? 、? Dear, I'm Xiaoxiao from XX store. Glad to serve you! ? 、? Hello, welcome! ? Wait for this kind of concern.

Communication skills between WeChat and customers: How should you deal with customers who bargain?

There are four main reasons why the customer wants to reduce the price: first, he thinks that the value of your product does not match the price; Second, the products he bought before are cheaper than now; Third, there is a gap between his economic affordability and the price of your product. Fourth, he thinks that your peer products are cheaper to sell; So the customer asked for a price reduction. For a product, what is expensive and what is not expensive depends entirely on the customer's approval. You should first determine where the customer thinks the product is expensive, and then answer, instead of giving a lot of reasons when the customer says it is expensive. When the customer service knows the customer's resistance, it will naturally know the answer he needs. Because the question is the answer, as long as the customer service has enough reasons to explain that the price of the product meets the price that the customer wants, they will naturally accept it easily. So for products with large price fluctuations, customer service can ask him:? How much do you think is not expensive? Of course, you have to shape the product value first, and then ask this sentence. Then, we can ask customers what prices they can pay and accept, and find the trading point.

Wechat communication skills with customers: how to deal with returned customers?

First of all, whether there is a problem with your product or not, you should apologize to reduce customers' dissatisfaction. Secondly, ask the reason for the return and handle the return in time. Note: No matter what the reason is, you should pay attention to your tone, don't quarrel with customers, and be polite to customers. Even if you need to return the goods, you will have a good impression on the store because of your caring service. For customers who successfully return goods, you can make a small return visit and ask if the replacement has been received; Have you checked the refund fee for returning goods to increase friendliness?

Communication skills between WeChat and customers: How to deal with customers who deliberately make trouble?

If you really encounter such a buyer's dilemma, you'd better be prepared. Save the screenshot of the chat record and feed it back to the official platform of your micro-store. As long as the evidence is conclusive, the official will be fair.

Wechat communication skills with customers: how to deal with customers with minor defects in goods?

We often encounter small defects in goods due to delivery reasons or logistics reasons. Customers will give feedback when they receive the goods. First of all, you don't want to get rid of the problem quickly, but you want to know whether the defects will affect the overall use of the goods. In the process of understanding, you will communicate with customers, whether to exchange goods or compensate. In terms of compensation, don't overdo it, it will make customers feel that your products are very cheap. Suggestions can be made according to the price of the product. For example, goods around 200 yuan can be recharged to 5 yuan or 10 yuan. Of course, if customers have to exchange goods, they can only exchange them.

Communication skills between WeChat and customers: About freight?

The freight rate is uncertain, and many micro-businesses are hesitant. About setting the freight, you can set it according to the pricing of your own goods. If your goods are more than 100 yuan, it is recommended not to set the freight. From the user's psychological point of view, you have already spent 100 yuan more, and if you spend 10 yuan or a few yuan more, you will reduce the user's purchase. Set freight: when the total of goods and freight does not exceed 100 yuan, you can set freight.

Wechat communication skills with customers: about logistics information!

What can WeChat do to better serve customers and bring about secondary transactions? If the delivery is confirmed and the buyer has no express information, first check whether the express number is filled in correctly. If you don't have the correct order number information, you can get in touch with the courier company. Sometimes due to system reasons, it takes several hours to get the express information. In this case, you must explain to the customer in detail, so that the customer knows that it is not the reason why you don't deliver the goods.

?

Articles on WeChat and Customer Communication Skills:

1. Communication skills of WeChat customers

2. How to communicate with customers through WeChat?

3. WeChat marketing communication skills

4. How does WeChat communicate with customers?

5. How to use WeChat to communicate with customers?

6. How do WeChat merchants communicate with customers?

7. Wechat business communication skills training experience.

8. How to communicate with customers?

9. Communication skills between customer service personnel and users