How to write to Ma Yun?

Ma Yun founded Taobao, which brought convenience to many users, but also brought them trouble. I sorted it out below, and welcome everyone to read it.

Tisch

Dear Mr. Ma Yun, hello.

I'm going to sue Taobao because I bought a fake on Taobao, but I still think it's better to write a letter to you before suing, because you are the person I have always respected and I have bought many books related to you.

It is not my intention to sue Taobao. I don't want to claim compensation. I told the shopkeeper and customer service that I didn't want compensation, I didn't want to make a big deal out of it, and I didn't like going to court. In particular, everyone is too busy to do these things.

Buying fakes caused the computer to crash and the motherboard to be destroyed. It doesn't matter if the hardware is destroyed, you can buy it with money, but my computer is used for video editing, which leads to the destruction of all the engineering documents I have been busy with for three months, which not only affects my work in the unit, but also affects my economic income and has to start over.

Even so, I didn't ask for compensation. I can get a recording confirmation from the owner and customer service. My colleague once bought fake hard disks and USB flash drives at Taobao Flower 1000 yuan, and a large number of video files were lost without asking for compensation.

But the development of things made me feel bad, because when I handed the fake certificate to Taobao, I not only didn't see Taobao's positive attitude, but even didn't take the initiative to communicate the most basic respect, so I ignored it. After I called many times, I got the reply, let me go to the appraisal again and provide the appraisal evidence. And identify it? I am thinking, is this Taobao in my mind?

Thinking about the past, I have to pick up the sword of law and declare war on evil with justice. I don't want to defeat evil, but I want Taobao to know that customers' endurance is limited.

My message to Taobao customer service today is:

Please tell Taobao headquarters that I will use the following methods:

1. Sue Taobao in court.

2. Inform the State Administration for Industry and Commerce, the General Administration of Quality Supervision, Inspection and Quarantine and other relevant state departments in writing that Taobao condoned the shopkeepers to sell fake goods, but after I showed the evidence that it sold fake goods, it still refused to correct it and continued to condone the sale of fake goods.

3. Pay for advertising in the national media, invite journalists, and hold a personal press conference at the gate of Taobao headquarters to denounce Taobao.

4. Write a "Report to Ma Yun and Taobao" and publish it on the Internet and major media.

Dear Mr. Ma Yun, the thing is, I bought four fake memory chips in Taobao, which brought great trouble to my work. I ignored the contact with the owner, contacted Taobao customer service and only told me that the warranty period was three months. No matter how much I emphasize that this is fake, it has nothing to do with the warranty and it doesn't help. I also submitted a screenshot of Kingston manufacturer's written email reply on the Internet, but Taobao still ignored it, which made me feel incredible and made me wonder whether Taobao had a management problem or a business philosophy problem. I told the customer service that this is not the original intention of Ma Yun to start Taobao in my mind!

At the same time of telephone communication, I reported this matter to Taobao with a screenshot of the email:

1, two months before the purchase, Blue Screen went down occasionally, and then Blue Screen went down repeatedly, which was very serious. Every few minutes, the motherboard is also destroyed, which has delayed a lot of my work;

2. Go to Kingston official website for identification, and the result is a fake;

3, contact the owner's mobile phone, the owner is very rude, first do not admit that it is fake, and then simply end the call and no longer answer.

More than 2,600 items have been sold, which not only involves the interests of many consumers, but also seriously affects Taobao's reputation. I hope Taobao customer service will pay attention to it and deal with it seriously.

Dear Mr. Ma Yun, I have repeatedly stressed to the shopkeeper and customer service that I have not asked for compensation. Because I am too busy to work. But later, I found myself completely disrespected, which forced me to take up legal weapons. At this time, I had to compare Taobao with various online merchants in my mind: for example, even if there was no quality problem with what I bought from another online merchant, if I was not satisfied, they even offered to replace it for me with a phone call, which surprised me so much that I didn't care too much about the quality problem later. Although Taobao and other online merchants have different models, the concept of treating customers and fakes should be the same! I heard that Taobao is very strict with shopkeepers who sell fake goods. However, in the face of customers, those who provide evidence of selling fakes do not even need to coordinate the communication between shopkeepers, and even have the attitude of active communication! I was surprised and wanted to ask:

What happened to Ma Yun? What happened to Taobao?

No wonder people around you say that Taobao has long been full of fakes, and all the important things dare to go to Taobao to buy.

If Taobao really has a good management model and respects customers' mentality, once someone provides evidence to sell fakes, you should thank customers for helping Taobao maintain its image, and even reward customers, and inform or even announce the processing results to shock the mountains and tigers, which will also make people pay more attention to Taobao. Unfortunately, Taobao didn't do this.

Dear Mr. Ma Yun, if you can't manage Taobao, I can help you manage it voluntarily, which will definitely make Taobao reshape its image!

A Taobao customer who loves you.

June 20(th)

extreme

Dear Mr. Ma Yun, hello!

I hope you can read this letter today. First of all, I thank you on behalf of all the employees of the company. Because of Alibaba, I have developed from a small business department to four limited companies. In the past few years, my business has grown up on the platform of Alibaba. Say thank you again:

Mr. Ma Yun, I really hope you can read the following. I want to meet you in Hangzhou and talk about the following issues face to face. I am talking nonsense. I want to come to you sometime. For Alibaba, for the life and death of our company, I don't care how much it costs to find you through the media and talk about some current problems of Alibaba. Of course, the main purpose of seeing you is to change the current web page problem. Listen to the voice of our online merchants. I have read your history and listened to your lectures, and I admire you very much. Your enterprise has developed into a world-famous leading enterprise today, so you have come step by step. I hope today's content can get your attention.

Since1October 10 2065438+1,your company's webpage ranking is really terrible! Every product on my 8 ID accounts can't top 3 pages. More than 95% of our products can only be found on 15-20 pages. 5% of the products can only be found on page 7- 14. Teacher Ma Yun, let me ask you a question: If you are a merchant purchasing chemical products, will you open Alibaba's homepage and make phone calls page by page until the first page finds1011213 to 20 pages? It is said that it is impossible to shop around 350-700. Unless the buyer has a brain problem. My staff and I call every day to ask about the situation. We also inquired about our company with Alibaba service staff on the website. They also see that this is too rogue. They just said that I would talk to my supervisor's duty manager, and almost every day, a duty manager talked to me for 1-2 hours. But it still doesn't change the status quo. Some keywords can be ranked in the top three pages if they are accurate, with high index and correct category. I check the problems from 5 am every night, and I can't find any problems with the products uploaded today. Instead, I found a serious problem in Alibaba itself. Question 1: The personal credibility index score is only 5, the enterprise index 10, the keywords are inaccurate and there is no picture, and those who have just signed a contract with a keyword of 3-5 product names are listed on the first and second pages. Is our ID account number, we signed the contract early, our keywords are accurate, and we often answer questions, so it should be ranked after 15 -20 pages? Mr. Ma Yun, do you think 525 companies are ahead before 15 page? Who can see our company? And it shows this every day, and I have tried many ways to find a new one after 15 pages. Since 20 10 1.2, the number of telephones in our company has been decreasing day by day, and the orders have been declining day by day. Since March 6, four companies haven't delivered a batch of goods! There are very few telephones. In order to change the unfavorable situation, all my eight accounts have to be online sales treasures. But the cost is too high. An account can only promote 30-50 products. But the rest that have not been promoted can't get orders at all. Before 20 10 1, our company delivered a lot of goods every day, and eight salesmen were too busy to answer the phone. Products are sold all over the country. We deliver 30 to 40 batches every day from Monday to Friday, and deliver no less than 10 batches every day on Saturday and Sunday, even if the financial turmoil does not attract our company's sales. On the contrary, Alibaba has caused me to plummet now. I thought about spending a lot of money to find you through the media and give me an explanation to improve my current ranking. I really don't want to grow up on Alibaba and be pushed down by Alibaba. I can't sleep every night these days. I really couldn't come to Hangzhou headquarters a few days ago. Later, I chatted with Mr. Lin of Alibaba Guangzhou Branch for more than 2 hours. When Mr. Lin knew about it, he contacted Wang Yanfang, the manager of Hangzhou headquarters. 65438+10.8 Manager Wang called me and we talked for more than an hour. She was very concerned when she learned about my situation. She tried to solve this big problem. At 6: 30 pm, the webpage is normal, with 2-3 pages of my company. I am very grateful to her. I slept well that night.

On Saturday morning of October 9th, 65438/kloc-0, I came to my office and opened the webpage, which was ranked after 15-20. On Monday, I had a long chat with Wang Yanfang, and I kept asking her about the wrong web page. In order to solve my problem, I also sent the wrong webpage to manager Wang Yanfang. Can't Alibaba service manager see those wrong pages? I have to wait for her good news these days. If you don't handle it, I will definitely go to your headquarters for an explanation. I don't believe there is no reason under heaven and earth.

Do you want all online merchants to leave Alibaba? Are all online merchants in my mood? Have all the online businesses closed down? No ... no ... no ... I don't believe it! Unless Mr. Ma, you would like to see the deification that you have worked so hard to create make it go up in smoke, and the world's leading enterprises become anticlimactic operations. Do you want to see it?

Teacher Ma Yun asks you a question: Do you support unlicensed operation? Do you think it's good to provide your ID card to start frank communication? As far as I know, none of the above-mentioned individuals in Guangzhou has a company business license. However, a lot of inflammable and explosive dangerous goods were uploaded, and unlicensed operators could not query and manage them. Do you think it will bring harm to society? However, they were promoted on the first page or two of Alibaba. Are they more special than enterprises? If everyone provides an ID card, it is called Cheng Xintong. Do you think this is honest?

Mr. Ma Yun, let me tell you a very real and incredible thing. From 2006 to 2008, the click rate of one of my store websites was 1400- 1700 times a week. In 2008 -2009, the hit rate was 700-900 times. The click rate of 20 10 is 180-200 times a week. Since your company controlled 400 reposts, the click rate has plummeted. If my eight ID accounts don't sell online treasures, the click rate will be dozens of times a week. Teacher Ma Yun, do you feel normal? Why did such a good Alibaba become like this? I feel so bad in my heart, why should I do this!

From June 24th, 2009, 65438+February 24th, 2009, it was a very wrong decision for your company to limit the plan of issuing 400 more articles. Think about how to promote large companies and multi-variety companies! For example, our company has 1200 products. What if only 400 products are reissued to the next 800 products every day? Only 400 articles can be posted the next day, so the 400 articles posted on the first day are in dozens of pages. Who can find me on the web page? Dozens of pages means hundreds of thousands of pages. What a good system you used to make it look like now, not to help network operators but to harm them! Why does this industry like to be Alibaba and not HC? Because your company's system is different from Xuncong's. If you change the ranking to 400, you can't resend it. Isn't that the same as Xuncong's 200 limit? Are there any staff on-site visits before making a decision? As far as I know from hundreds of companies in Guangzhou Chemical City, 100% all think that your practice is ridiculous. And everyone thinks that by doing so, ranking is harmful. I have been entrusted by nearly 100 chemical companies to complain, and I hope I can change your current behavior. In order to change our current business.

Mr. Ma Yun, do you know why I call you teacher? Because I admire your spirit, your experience and your apotheosis. I have seen many of your lectures. I have known about your entrepreneurial history and listened to your lecture at Sun Yat-sen University in Guangzhou, so I should be a student once! Everything you said in those days is firmly imprinted on my mind. Teacher Ma Yun, I have written so much today. Can you see it? Can our problems be solved? In order to let you see my letter, I will appear in major media and newspapers in Zhejiang. Please forgive me if I have offended! I did this for the benefit of Alibaba and our company. Please forgive me for disturbing you, only to disturb you! Your manager on duty doesn't solve our problems at all. Worried about us with the same words every day. I don't know how many calls I made to Alibaba in the past two years. The call record should be the largest online merchant. The reason for calling is as follows:

1.200811.00, because Alibaba changed the category of the webpage and couldn't find our products. After nearly 20 days, my reaction was solved. But there are still a few products in the wrong category. Because Alibaba's service manager doesn't understand the chemical industry, he asked us to delete all the correct products on the website and upload them according to the wrong category. Buyers who don't understand chemical industry mistakenly think that emulsifier products can be used in ethers.

Buyers who know chemical industry mistakenly think that our company is spreading propaganda and that we are cheating. Therefore, it can only be said that Alibaba is in the wrong category. And Alibaba service staff asked us to explain this to our customers. There was no such problem before June 5438 +2008 10! Why a good system doesn't work. Is this how Alibaba upgraded its system?

2. From June 5438, 2009 to 2009 10, Alibaba's salesperson He said that the system upgrade would bring us benefits. When the system was upgraded, it brought us harm. The product references and origin of our company's website were blank. So I called again to ask why. Later, it was processed, but there are still a few products that will still be like this. This situation has brought us trouble. Our customers mistakenly think that our products are unqualified products and dare not upload them to Alibaba.

3. In May, 2009, Alibaba changed our ton price to kilogram price, and kilogram price to ton price. It also brought misunderstanding to our customers. For example, it was changed from 1 10,000 yuan/ton to 1 10,000 yuan/kg. Buyers mistakenly think that we are cheating at a sky-high price. Later, because of this matter, I called to ask why, and finally I got a reasonable deal.

4. From June 24, 2009 to February 24, 2065, 438+00, 65, 438+20091October 5, another strange problem appeared on the website: we uploaded pictures when we uploaded the products, but there were no pictures after synchronization the next day. At first, there were no pictures in Ali Wangwang's synchronous business opportunities, but there were pictures when he entered the management supply and demand information office. In a few days, after synchronizing the business opportunities, the maps of the two places are gone. I don't know what Alibaba is doing I called to report that Alibaba's service department has been left unattended for many times. You can only make up the picture according to what the salesman said. But after a few days, some pictures were still missing. What happened to Mr. Ma Yun's Alibaba system? Can you tell us? Have you seen the online merchants and my phone records? Would you like to see our click rate on Alibaba's website get lower and lower?

In order to let you see my letter, I published this article in major media, newspapers and websites in China and Zhejiang. Please forgive me if I have offended! I did this for the benefit of Alibaba and our company. Mr. Ma Yun, I really can't ask for help! It took me a long time to file this complaint!

I and all the staff of our company and the online merchants in the chemical industry implore you to solve our problems!

thank you

XXX

XXXX。 X. X

Tisso

Ma yun;

I have been with Taobao for four or five years and have always supported Taobao. At the same time, I also think Taobao is the greatest e-commerce platform in China and the world. I made great efforts to make money, find products and brands, and finally opened the mall! ! ! !

My heart is full of joy, but the mall has only been open for four months, and many rules are changing. It's sad, but I can understand such changes. We also understand that as a big enterprise, it is inevitable to continuously improve the level of shopping malls! ! !

We are very sad now. This year, the 3Q war first became Tencent's "most difficult decision", and then large Internet companies such as "Seeking Baidu" broke our hearts again and again, but only Taobao did not bring us too much pain, which made us more supportive of Taobao, Alipay and Want Want.

Now Taobao Mall has to upgrade to a higher level, which is understandable and can promote the quality of their purchases for consumers. It is also good for the promotion and competitiveness of the whole mall brand.

However, has Taobao ever considered for our start-up enterprise? After several years in Taobao C store, we worked very hard to get into Taobao Mall, but there were still many people looking for Taobao Mall and put all their money into Taobao Mall at once. In Ma Yun's words, "Today is cruel, tomorrow is even more cruel, and the day after tomorrow will be beautiful, but most people will die tomorrow night". In this case, many entrepreneurs became fans of Ma Yun. They took great courage and gave money to Taobao Mall to start their own business in Taobao.

However, everything has changed now. Ma Yun's words should also be changed to "Today is cruel, tomorrow is even more cruel, and the day after tomorrow will be beautiful, but most people will let Taobao stop them tomorrow night"?

Let's talk about how many entrepreneurs have just moved into the mall, how many entrepreneurs are still learning how to run their own mall stores, how many entrepreneurs are still looking for ways to grow, and how many entrepreneurs have devoted their dreams to Taobao Mall. You know that. ......

Taobao, what you said is very nice, so that everyone can start a business in Taobao. The launch of the mall has been supported by many grassroots store managers. Taobao is not it? Taobao would be today if it weren't for the support of these grassroots store managers! Now it's like "kicking off the bridge"

I heard this sentence, "We chose to do Taobao, not because we couldn't find a job, nor because we didn't have enough education, but because we all had a dream in our hearts." This dream is about to be shattered! ! ! !

Taobao, you can listen to YY. How many people dream of being a Taobao shopping mall? Now, it is about to close. What should they do? What should they do when they eat? How do they support their families? What should these payments do? ! ! Aren't you afraid that they will really jump off the building?

Listen to a little story! I have a friend who has been doing business for a long time and has a poor family. Later, he borrowed 70,000 to 80,000 yuan from his friends to help his family, so he went to be the agent of a certain brand of shoes. He studies and works in a shopping mall. He and his wife worked together day and night, and all the money was paid! ! !

I also bought a lot of goods, and I will change them soon. I talked to you the other day! Now I know how to get to the operator city. I think it will take half a year after the renewal. I drank a lot, too. He called me yesterday. I also know what other things are.

He was in pain on the phone. If he renews the contract less, he will have to pay 90 thousand. Now he just paid back 30 thousand. After this renewal, he is going to pay back all the money within six months. Now he wants to renew his contract for 90 thousand yuan, and he can't afford it. What can he do? ! !

Do you really want Taobao to force these people to death?

Do you think it's fun for them to jump off a building? Can't you really think about these people! ! ! !

Taobao Mall was originally chosen to support Taobao and Ma Yun, and now these supports have become the reason for their failure! ! !

Ma Yun, did you sleep well? ! ! !

Tens of thousands, hundreds of thousands is a number for you, Ma Yun, but it is a big expense for them.

Taobao! ! ! You have to think of these people! !

No matter how to improve the quality of Taobao Mall, no matter what important decisions you have to make, please think about these people! ! !

In any case, we must come up with a policy to help them! ! ! ! !

I'll stop here! ! ! ! I hope Taobao will not disappoint people! ! ! ! !

XXX

XXXX。 X. X