Should a woman claim compensation from the airport if she changed her flight 14 after purchasing China Southern Airlines Happiness Flight?

A lady bought a happy flight from China Southern Airlines, and she encountered a change in flight 14, which shows that China Southern Airlines is really unreliable. It seems difficult to claim compensation. Complainants of China Consumers Association claimed that there was no way for consumers to complain, and communication with airlines was not particularly good. Most importantly, the package terms indicate that all interpretation rights belong to the airline.

In fact, not only the happy flight of China Southern Airlines, but also the free travel products launched by many airlines have encountered a large number of complaints from consumers. The top ten consumer rights protection in 2020 released by the Consumers Association recently, and the free flights launched by airlines have been named. The use conditions of such products are very harsh, which infringes on the rights and interests of consumers to some extent. The focus falls on unlimited times, and there is a big gap between the publicity content and the feelings of consumers after the experience, which inevitably leads to false publicity images.

Since last year, many airlines have launched one after another? Unlimited times? China Southern Airlines free flight package? Did you have a good flight? , China Eastern Airlines? Fly at will on weekends? By analogy, passengers can take unlimited flights with the package, which is limited to China, and the price is three or four thousand yuan, which is very cost-effective.

This wave of wool attracted a large number of tourists. At the beginning, many people's Weibo and friends circle were exposed to fly around at will, which was really enviable.

However, what followed was that more consumers on various complaint platforms, such as Weibo and Black Cat, shouted that they were cheated, and flying happily was not as beautiful as expected. I can't book a plane ticket, and the APP shows that there are not enough tickets, so I can't change them. However, on other platforms such as Ctrip, the same flight shows more tickets, which is a bit intriguing.

What's even more exasperating is that it is clear that Happy Fly meets the refund conditions, but the customer service phone has been disconnected and the refund is blocked. During the severe epidemic, this product ensured the integrity of airline route network and played an important role in airline economic recovery. With the stability of the epidemic, the aviation market has recovered. Naturally, the previous product became a drag bottle. Consumers take money to call your father, buy it to call your son, and get a refund to become grandchildren.