Complaining about low wages? The clever boss did this and the employees were very satisfied.

Many stores have privately heard employees complain that their wages are too low, which leads to their lack of concentration on their work. Whenever something happens, they have to go out for leave, and some customers don't want to provide good service. Anyway, that's the salary. It doesn't matter how much you do or how little you do. This is the state of many store employees, and it is also the most complained.

As a boss, if your clerk's salary is really much lower than that of his peers, it really needs to be adjusted in time. If it's similar, it's the clerk's own problem. Complaining about low salary can only show that your ability is average and your commission is small. It is definitely not enough to spend only on the basic salary. You can get as much salary as you have.

If the salary doesn't go up, it means you need to study. As a boss, we should guide employees to correctly understand their own problems, and then solve them by coaching. If the clerk has several years of experience, this coaching method can effectively stimulate people's subconscious.

The specific operation process of coach guidance can refer to the following eight steps:

1. Express your feelings

When the clerk complains to you that the salary is too low, you can ask, how do you feel about the low salary? Tell me what you think. By expressing their dissatisfaction and emotions, employees will gradually realize the problem and calm down and think rationally.

2. What kind of results are you satisfied with?

After venting, you can continue to ask the second question. What kind of results are you satisfied with? Employees will say, "I want to earn more, earn more." At this point, employees' attention has successfully shifted from complaining about low wages to their own goals and pursuits.

3. What did you do to make this result appear?

If you want to get a high salary, you must do something that can be achieved. The clerk himself will say, let customers enter the store more.

4. Anything else? If so, what is it?

In fact, for some experienced employees, there are still many ideas. The key is how to guide. What other ideas do you have to improve your performance? For example, "do a good job in-store display, actively cooperate with customers" and call old customers more.

Which of these methods do you think is more suitable?

The above questions are to guide the clerk to make his own decisions, so that he can find his own advantages and find a method that suits him. Some shop assistants think it is good to greet customers, and some shop assistants think that there are often some activities in the store that can attract people to the store and let customers buy. The easier the performance, the higher the income.

6. What's your first step?

What should a shop assistant do when he speaks his mind? You can ask the clerk directly, what is your first step? The purpose of this is to let the clerk organize the steps and plans by himself. The clerk may say, "My first step should be to find out all my old customers and pick those who have been here recently and spend a lot of money every time." The second step is to call them at the right time. "

7. When will you start?

That's a good idea. The key is to actively implement it. Let's do it now. Well done, the performance is your own, and it is a real salary.

When can I hear your good news?

The manager finally asked, "When can I hear your good news?" The purpose of asking this question is to get the clerk to take the initiative to give feedback, rather than the manager spending a lot of time supervising him.

Different stores have their own advantages and disadvantages. There is no perfect store, just like there is no perfect person. Everyone has shortcomings. As a store owner, guide your employees to change themselves and let things go naturally. With progress, income will be high, and employees' work will be positive.