Why can humorous service resolve embarrassment in service?

[Classic Review]

In the service industry, you have to contact many people every day. It is inevitable that you will encounter many embarrassing things. At this time, both parties will feel awkward. Sometimes a few humorous words can solve this embarrassment. Let this unexpected thing happen and bring unexpected happiness to both parties.

Now that something has happened, you must learn to control the direction of development of things and make it develop in the direction you expected. As for how things will develop, it depends on your ability to adapt to changes.

Let me give you an example that often happens in life. In a restaurant, when a customer was going downstairs, he accidentally bumped into the waiter who was coming up. When waiters face this situation, they usually take the following approaches.

The first way is to walk away without saying anything. Anyway, this is not her fault alone, she is a victim herself. But doing so often leaves a rude impression on customers.

In the second situation, most waiters will quickly say sorry. Although this is a polite approach, it cannot resolve the embarrassment.

In the third situation, the waiter will say humorously: "I'm so sorry, sir, without your consent, I got your blessing, don't you mind!" At this time, embarrassment can be If you get a good solution, the customer will definitely be amused by your humor, and he will feel a little guilty in his heart. After all, he did not see a good way out.

When encountering this kind of situation, you should use humorous services reasonably. It can not only resolve the embarrassment, but also bring happiness to both parties. Why not do it?

[Case Analysis]

In a big hotel, all the waiters were busy preparing, because today the mayor of this city was invited by a friend to dine here. . Of course, everyone would be nervous if they came to dine with people who normally would not be invited.

After everything was prepared, the mayor finally arrived with his friends, and everyone in the hotel smiled and welcomed him.

They ate in a private room, and there were two waiters dedicated to providing services. The food was served immediately, and a waiter was holding a bottle of red wine and was about to pour wine for the guests. When she was pouring wine for the mayor, she was a little excited and nervous, so her hand holding the wine bottle shook slightly, and the wine spread on the mayor's head. What was even more embarrassing was that the mayor's head was bald, and the red wine It was flowing down his head, and the waiter's clothes were also wet.

The waiter suddenly panicked, but she was stunned for only a second before she thought of a solution to the problem.

"The chance of this happening is too rare. This is a sign that you will be lucky. A year ago, this happened to me and a customer. The customer went out and bought I won the lottery and won the jackpot." The waiter resolved this embarrassment with her quick thinking.

The scene was quiet for a few seconds, and the mayor finally spoke: "Red is inherently auspicious. I must try it after dinner." The mayor said with a smile, and the atmosphere at the scene It calmed down immediately, and the waiter's palms broke out in a cold sweat.

"Let me wipe it for you!" The waiter took out his napkin and gently helped the mayor wipe the red wine on his head.

"I heard someone say that applying red wine to the head will make the hair grow back. I have never tried it before, but I didn't expect that I did the experiment here today. What an honor!" the mayor said humorously He said, making the others laugh.

The waiter quietly left after packing up everything. She breathed a sigh of relief after leaving the room, and secretly thanked the mayor for his tolerance and generosity.

In restaurants, due to various reasons, you often find embarrassing things. At this time, it depends on your ability to adapt to changes.

In this case, the waiter accidentally spilled red wine on the customer's head because he was temporarily nervous. What's even more embarrassing is that there was no hair on the top of his head. Faced with this situation, the average waiter will be confused. If he doesn't know what to do, he can only let the customer handle it.

But the waiter, after being stunned for a second, came up with a strategy.

Of course, this kind of words will not work in front of everyone. In front of a bad-tempered guest, he will definitely get angry and scold the waiter for doing something wrong and making fun of the guest here. Fortunately, she met a man who was tolerant and had a sense of humor, and he echoed her words, which instantly relieved the awkwardness of the scene.

When a few people get together, most people will consider the atmosphere of the scene. If the waiter apologizes immediately at this time, it will destroy the atmosphere of the scene and make it embarrassing. The waiter will say a humorous word at the right time. If the person involved does not want to ruin the atmosphere at that time, he can also say a few humorous words. This customer is a maintainer of the atmosphere. He didn't want a small thing to affect the party, so he successfully resolved the crisis.

[Skillful Touch]

Humor is the spice of life. Putting a little of this spice in from time to time will not only resolve the embarrassment in life, but also bring you joy. Come to a lot of happiness.

So, in service, if you want to provide humorous service, what should you pay attention to?

First, when embarrassing things happen in the service industry, customers should be flattered and exaggerated to a certain extent, so that customers feel that they have been properly praised and at the same time create a lot of happiness. .

For example, if the waiter accidentally breaks the plate while clearing away the dishes, and the sound almost scares the customer, then he should smile and say: "Have a safe life, I will give it to you in advance now." Happy New Year to you. In the new year, your luck will get better and better." This can not only appease customers, but also bring them a good mood.

Secondly, when a customer makes a mistake, you should not blame the customer. Instead, you should go with the flow and joke about the mistake humorously. At this time, the customer can both recognize his mistake and Get pleasure from your humor. For example, in a high-end restaurant, a customer was holding a napkin around his neck. The manager was disgusted when he saw it, so he asked a waiter to persuade him tactfully. The waiter came to him and said humorously: "Sir, are you shaving or getting a haircut?" At this time, the customer was amused by him and took off his napkin in time.

Third, use rhetorical questions appropriately. This kind of rhetorical questioning method can promptly find out the flaws in the other party's words when the other party is speaking, and then ask questions back. This will not only persuade the other party well, but also create unexpected funny effects. For example, two ladies were talking, and one of them thought that everything that was popular was good. At this time, the other lady asked a humorous question: "What about the flu?" The other lady just laughed after hearing this sentence. He smiled and said nothing more.

Of course, in life or work, there are many other humorous skills that we need to constantly learn so that we can become a humorous person and be welcomed by more people.