2019-06-23

Winning action group? Study diary

[Punch-in baby]: Wang Yan

[Punch-in date]: 2019/6/23

[Learning Content]: Quality is Free

[Study Notes]:

Chapter 5 The Status of Quality Organization

You may hang a sign in the bathroom, Sign it "Bathroom Committee" and ask members not to be so wasteful, because if the waste continues, you will inevitably have to charge for towels.

Bathroom committees are a great way to get everyone's attention without getting personally involved. People can invent jokes to make fun of the bathroom committee, but who cares? Since the group's membership is constantly in flux, no one has to face such accusations.

When you want to strengthen the organization in a company, especially one with several departments, instructions and orders must be issued. Each function must be established in a way that can be measured, controlled, and ordered. As a result, most companies have established a set of clearly defined policies and standard practices.

We rarely see any company define and standardize quality in its policy, because everyone feels that this kind of thing does not need to be written in a formal document. But in fact, quality policy does need to be established, and its urgency even exceeds other functions. If you can establish a clear, clear policy that covers your entire quality effort, you can avoid many problems down the road.

I suggest you adopt a quality policy similar to the example below. Maybe you want to add something of your own, so go for it! But try to keep it simple so that you can expect people to read it.

1. Policy

Quality management function

The quality management function should exist in every manufacturing and service department, and it should meet the following conditions:

p>

·Must meet the acceptance and work standards of the company's products and services. ·The quality cost target of each department must be achieved.

The general manager of the subsidiary must be responsible for reaching an agreement with the quality manager of the parent company on the extent of the quality function that should be established within each department. The general manager of a subsidiary should issue a quality policy to his subsidiary, quote the document, and take affirmative steps to ensure that employees understand that the company's quality policy is to be followed. Otherwise, these regulations will have to be formally revised to the extent that we and our customers really need.

To ensure its effectiveness, the quality function must be performed objectively and impartially. The head of each quality department must report directly to the general manager, and his level should be the same as that of other department managers under the general manager's jurisdiction; the head of the quality department will also represent the subsidiary to participate in the quality committee of the head office.

Personnel in the quality department must be professionally qualified. Their responsibilities include:

· Develop product acceptance standards at all levels.

·Ensure supplier quality.

·Responsible for quality engineering.

·Data analysis and status reporting.

·Corrective actions.

·Plan.

·Verify the qualification standards of product manufacturing processes and processing procedures.

·Audit. · Carry out quality education.

·Quality improvements.

·Consumer transaction processing.

·Product safety.

3. Some views on quality

We have no reason to cause errors and defects in any product or service. As long as you have the quality management concepts listed in this book, you can With a little hard work, faithful work, and the consistent application of personal integrity, error prevention becomes a real possibility.

This will make the person who prevents mistakes indeed likely to become one of the most valuable senior executives in the company. You can make money by preventing defects, but you can't make money from warranty or quality control alone.

The police always want to keep things under control, while lawyers often only do preventive work. You must have never seen a rich policeman, but you have seen many rich lawyers.

4. Organization

The level of quality departments should always be parallel to the departments they must evaluate, so that they do not face engineering, marketing, manufacturing, administration, etc. The department is a dwarf.

Not only that, quality managers should also have regular access to the company’s thought leaders. The type of quality manager must be the kind of person who can break into everyone's business circle and get along well with everyone. The most valuable things he can do for the company include foreseeing defects early and preventing them, and making suggestions at the appropriate time. Make certain restrictions, or change the direction of your work.

The quality of a product or service is due to the work of other people's fingers or heads, so the quality manager must work with these people to handle the department's functions appropriately.

5. Functions of the Quality Department

Product Acceptance Inspection

The basis of all quality plans is collected through visual and mechanical inspection for evaluation The status of a product or service.

This information could be the result of a hotel room cleaning assessment, a weld inspection, a machined part inspection, or a thousand other inspections.

All measurements have three unique characteristics:

First, they are planned evaluations, and these evaluations are carried out for a certain reason. They are carried out in a planned manner;

Second, they are carried out by some professionally trained inspectors; third, these inspectors are organizationally independent from the departments they inspect. outside.

Most inspection work will set up a separate quality control team to review the results. These people will always find that the inspectors miss 10% of the defective products because they are not properly trained and do not receive proper information and leadership. If the inspector's inspection is not independent and not the final inspection, then the inspector is not a true inspector.

6. Testing

The only purpose of testing is to see whether the produced product has the performance specified in the basic product specifications.

Because testing involves more variables than inspection, it will be under greater pressure.

Professional technicians will never be able to complete their testing if you don't exercise some degree of control.

7. Supplier quality

The total amount of products purchased, products or services supplied by almost every company reaches 50% of the turnover. Because the procurement of these materials and services is ongoing, it is necessary for companies to work on establishing defect prevention and product acceptance systems, but these systems are often completely ignored.

When we talk about program control, we also need to think of some products that have not gone through inspection procedures for a long time in the company's acceptance work.

8. Supplier quality engineering

The only answer is to have the people responsible for supplier quality help their colleagues in charge of procurement to assess the company's needs from an earlier stage. important items of procurement.

9. Receipt of purchased products

All product receiving work is performed by the quality department or other receiving inspection organizations. Every inspection or test must be planned with the same technology integration as on the assembly line, and most importantly, you need to make sure that the incoming inspection is based on the purchase order and not on some unfinished plan.

The reason this is important is because you will find that more than half of the rejections are due to mistakes you made in this purchase. Either the item was not described correctly on the purchase order, you filled in the wrong specifications, or the test equipment was not properly adjusted.

10. Quality Engineering

Quality engineers must decide what should be inspected and tested, who is there to collect what data, and what information is needed for this part of the system to make it operation.

Only quality engineers can decide how the product should be inspected, tested and controlled during its life cycle. Setting these details into specifications, training people to complete these specifications, and measuring the results is exactly what quality engineering does.

11. Data analysis and status reporting

Quality engineers bring this data together and report it in a way that everyone can actually use.

There should also be some charts hanging in the workspace that everyone can easily see. If you take the time to explain these charts to everyone involved in the work, they will thank you for hanging them. They watch. People like to be measured if the measurement is fair and open.

Progress charts and reports let workstation managers know whether their processes are under control and can also show which workers are having problems, which workers are doing well, and so on.

12. Corrective action

The so-called corrective action does not refer to what problems you find, but what actions you take to solve the problems you find. All planning, inspection, testing, measurement, and other activities within the quality department are a waste of time if they do not prevent the problem from recurring.

The real power and value of quality engineering lies in learning from the past so that the future can be smoother.

Most of today's products do not meet the requirements. Except for some unknown phenomena, they are all preventable. All you need is to observe some organizational discipline and receive professional guidance.

The best information about what corrective actions are needed is from actual observation and trend analysis of rejects.

13. Plan

For each task you must clearly list it and correspond to some action, even if the task no longer needs you to worry about. Otherwise, all policies, all standard measures and basic learning will become meaningless.

14. Establish qualification standards for product processes and procedures

The product must operate under the environmental conditions in which it is actually used; the process should be tested to prove that it controls the product meet requirements; procedures should be proven to be accurate, understandable, and effective.

Finally, you have to remember that reality is the final test.

15. Audit

A successful audit should comply with the following basic rules:

·Clearly indicate the matters you want to audit and on what basis standards for review.

·The person selected to perform the audit must have no interest in the outcome of the audit.

· Give the review team a detailed briefing and give them time to write a proper report.

· Don’t say anything about what you expect to find.

·Remember: the findings of the audit can only point out the problems on the front line. The real reasons are behind the phenomena you discovered.

[Adhere to Habits]:

Reading + 10,000 steps + breaking barriers + streamlining + getting up early

[Today’s Thoughts]: Everything I have ever seen The person in charge of a successful quality activity program is someone who can communicate with management and even refrain from conflicting with them.