What should I do if the owner of the community near our store publishes information that is unfavorable to our store? I hope a friend who knows the law can help me. Kneel down and thank you!

Did you do something wrong? If not, she made it up, which can constitute a slander on the reputation of your store ming'y. If it is the fact that people have screwed up, then as a customer, it is allowed to evaluate your store. Just like Taobao, junk writing bad reviews does not constitute infringement.

But this screenshot is actually calling you a dog. This kind of insult is an infringement on your personal reputation, and it spreads among groups and lowers your social evaluation. That's good.

I know what you are talking about is the reputation of the store, which is not easy to handle. You gave me a refund. I guess you really did something wrong.