This paper discusses how tour guides become the business cards of tourist cities.

A tour guide is the face of a country and the business card of a city. With people's desire for leisure travel and being close to nature, people's requirements for tour guides will be higher and higher. The behavior and quality of tour guides directly reflect the level of spiritual civilization construction in a city and the quality cultivation of citizens in a city.

So some people describe a tour guide as a real tour guide, which should be a very profound book. This book contains both impassioned speeches by speakers and teasing by performing artists. Know astronomy above, geography below, make the past serve the present; A real tour guide should be the image ambassador of a city. He should be passionate, caring, helpful and thoughtful.

Tour guides realize self-worth while achieving others, and convey knowledge and warmth while conveying beauty. At the same time, tour guides have witnessed the development and changes of a city and the changes in the lifestyle and quality of citizens in a city.

At the just-concluded rematch of the third tour guide competition in Tianjin, we met some excellent tour guides, including young "old" tour guides who have been engaged in tour guide work for nearly 10 years.

There are outstanding newcomers who have just joined the tour guide team, as well as college students. Their styles are different, but the same thing is that they love Tianjin, travel, passion and vitality. During the competition, the tour guides introduced themselves.

Introduce and look at the pictures, create your own tour guide words and personal style short films, and show your own style, cultural background and tour guide skills from different angles. In particular, the explanation part of the self-created tour guide words is carried out around the work of Tianjin Tourism Bureau in recent years.

With the core brand of "Looking at Tianjin in Modern China" and the four major tourism brands of "Urban Sightseeing Tour, Haihe Scenic Tour, Shan Ye Scenic Tour and Binhai New Area Tour", the new changes and tourism resources of Tianjin's urban transformation in recent years are fully displayed.

Integrate and promote new achievements. The contestants also gave wonderful explanations of these beautiful pictures with their rich tour guide knowledge and skillful tour guide skills, either humorous or full of emotion, which attracted the audience to move.

Applause.

Tianjin Daya International Travel Agency Lv Jingyuan

Lv Jingyuan, who has worked in the tourism industry for ten years, is now a manager in charge of the training of travel agency personnel. When training tour guides, what she said most was: enough tour guides.

Self-confidence, because you take a group of dozens of people out, you are the core of these dozens of tourists and their spiritual pillar. No matter what kind of problems appear during the trip, all you can do is to face them and try to solve them.

question

She said that she likes the feeling of being the "core". She loves the tour guide industry. Although she studied accounting under the choice of her parents, she had no feeling about numbers, so she chose this favorite line.

Industry. Until now, as long as there is an opportunity, she is still willing to take the group out. Every time she gets on the bus, she always says to the tourists first: when we get on this bus, we are a family. I am your tour guide, whether you are at home or at work.

High position, high status, all the way to put down your airs, then let me be your "parent" and "leader" and listen to me. Come and relax. These words, combined with her sincere, confident and lively tone, are also

Really conquered everyone.

I believe that the original intention of all tour guides to choose this profession is to like traveling, and Lv Jingyuan is no exception. She is outgoing, cheerful and loves beauty, and prefers the beauty of nature, so she chose this career in the hope of traveling around.

Great rivers and mountains of the motherland, but after working as a tour guide for several years, her greatest experience is that traveling with a tour guide is completely different from traveling by herself. It happened to be the May Day Golden Week when she was admitted to the tourist guide card to take a tour group.

Zhou is a one-day tour group in Beijing. She was particularly excited when she went to Longqing Gorge for the first time, but when she went to Longqing Gorge for the third time in a row, her feelings about the scenic spots were all gone, only her body and mind were exhausted.

Lv Jingyuan said that working in the tourism industry for ten years has indeed witnessed the development and changes of tourism, witnessed the changes in people's tourism consumption concepts, witnessed people's requirements for tour guides, and witnessed people's awareness of rights protection.

There was a clear difference before. Although there are still some tourists whose quality is not high, on the whole, they have greatly improved compared with ten years ago. She said that once she took a group to Beijing Xiangshan for a day trip. There were many tourists, and their

The car is parked far away from the scenic spot. After the return departure time is stipulated, all the tourists who want to play by themselves are scattered. When I returned in the afternoon, three tourists were late and dozens of people in a car were impatient.

At Xiao Lu, some words are even ugly. In order to avoid the excitement of tourists, Xiao Lu had to say that I would go to them. After waiting for a while, when she saw the three tourists talking and laughing at a distance.

When I came, I felt very uncomfortable. I said, hurry up, everyone is waiting for you. When the three guests saw Xiao Lu's face was not good-looking, they were all very unhappy. When they got on the bus, they complained to the driver. The driver is very humorous and says you.

I came to see the red leaves, not the tour guide's face. Although this matter was solved by a joke of the driver, Xiao Lu still felt that she should stand up and say a few words, and give an account to those who were late and waiting for someone. So on the return trip,

On the way, she said: these three guests came back late, maybe because there were too many people on the ropeway and they waited too long, maybe they got lost, or maybe there were other reasons. When they leave home, everyone may encounter various problems.

Title. So we must understand each other. After hearing what she said, one of the late guests stood up and offered to apologize to everyone, and everyone on the bus forgave them.

Lv Jingyuan said that ten years ago, when the tour guide got on the bus and told a few jokes, the tourists were very satisfied. It's completely different now. Your jokes enliven the atmosphere, which tourists think is necessary and necessary. Tourists want a guide.

Seek thoughtful and enthusiastic service; The itinerary is properly arranged; Interpretation has connotation, depth and so on. A little inappropriate, tourists will be dissatisfied. If they are not satisfied, they will complain. And tourists can't tell the business process of the travel agency, as long as they are not satisfied.

Meaning, in their view, is the problem of the tour guide. Therefore, at this time, tour guides are also required to have excellent endurance and coordination ability. After working for ten years, Lv Jingyuan said that tour guide is a wonderful career, but it is definitely not one.

A pleasant career. So now that she is in the management, she will often call a tour guide to hold a complaint meeting. She said, we sit together and talk and learn from each other. What should we do and what must we do when we take the group out?

Sample, can't have any neglect to the guests. But in any case, being a tour guide is still a lot of fun. For example, every time you take a tour group, you will meet different people, and you can learn different qualities from different types of people.

This is also a wealth for tour guides.

Guo Jia, Tianjin China International Travel Service

The feeling of contacting Guo Jia in the following interview was completely different from that in the competition. On the stage, Guo Jia is as cool as a cucumber, speaks pure English, and speaks kindly and fluently, while Guo Jia, who was seen in the interview, is thin, gentle and quiet, and speaks as softly as singing.

After graduating from Nankai University majoring in tourism management in 2005, Guo Jia became a European and American tour guide in China International Travel Service. She could have had a better choice, but she worked part-time as a tour guide at the university.

She fell in love with this job and wanted to be a tour guide who could introduce China and China culture to foreigners. In recent years, she has worked hard and devoted herself to becoming a senior English tour guide. At present, she has a team.

In addition to the tasks, it is also responsible for receiving European and American cruise guests coming to China, government delegations coming to Tianjin for exchanges, and individual travelers coming to Tianjin temporarily. Most of the time, the guests disembark from Tianjin Port. After the tour guide picks up the ship, according to the guest's itinerary,

Take them to Beijing, Xi, Three Gorges and other scenic spots. Most of these tour groups are elderly people. They came to China with great interest in China. As soon as they set foot on the land of China, they had endless questions, including buildings and trees along the way.

Wood, crops, and even Chinese character culture are all topics of interest to them, and as a tour guide, Guo Jia started talking as soon as he got on the bus. Guo Jia said that the biggest feature of foreigners is that they like to ask questions, and they always ask some questions.

Every time she meets an unexpected question that she can't answer, she will sincerely tell the tourists. If there is an opportunity to find the answer through inquiry or consultation, she will tell the guests in time, and even if there is no such opportunity, she will write down the question.

Come down and find out, this is how she constantly enriches herself and wins the love of foreign guests. There was once an old English lady who visited China for 12 days. When we parted, she gave Guo a very expensive gift.

Thank you for your company and explanation these days. I brought this gift. If I can't meet a good guide, I want to take it back. Unexpectedly, the tour guide in China is so excellent.

Guo Jia said, foreigners are like this. They pay more attention to spiritual enjoyment. Of course, their food and shelter standards are generally high. But if you are good at introduction and explanation, they will lower their requirements for other aspects.

However, as a tour guide, while paying attention to explanation, Guo Jia has never relaxed his requirements for service. She said that once, a Mexican guest in his 70s accidentally fell down while visiting the Forbidden City.

After the fall, he said nothing. When he arrived in Xi 'an, Guo Jia found him limping and asked him what was going on. Seeing that his whole leg was bruised, he quickly contacted the hospital and took him to the procuratorate to make sure that he didn't hurt his tendon.

Bones, relax. The old man said that I had saved money for several years before I had a chance to come to China, and I didn't want to give up the tour. So, every time he went out, Guo Jia rented a wheelchair from the hotel and hired someone to help push it. When he travels to the Three Gorges, he can't.

After sightseeing on the deck, Guo Jia went to his room to describe the scenery on the shore. The old man's family was speechless with gratitude.

Guo Jia said that she likes being a tour guide because she loves her country and hometown. She said that through traveling, she found that Tianjin was not well-known in the world, and because of this, she was even more thirsty.

I hope to promote Tianjin through my own efforts. Once she visited Binhai New Area as a tour guide of a scholar exchange group. After she introduced Binhai New Area with great enthusiasm and love for her hometown, many people in the group continued after returning to China.

Keep in touch with her and change their MSN signatures to "Tianjin, my ideal place" and "Tianjin, my destination". "Tianjin, a great place" and so on. She said that at this time, I feel very fulfilled and self-satisfied.

Howe.

Part-time tour guide Zuo Fengli

As a part-time tour guide, Zuo Fengli is still a graduate student of Nankai University. As a student of history, he was eager to visit the places of interest mentioned in China's history and culture and feel their vastness and beauty.

Having worked as a part-time tour guide for many years, what he wants to say most is that tourism should be a process of seeking knowledge and beauty. If our tourists pay more attention to enjoying nature and feeling the cultural landscape of different regions, it may be for us.

These tour guides are lucky.

Zuo pineapple, a scholar, has repeatedly stressed that service is not important. Of course, it is their right for tourists to travel and enjoy quality service. However, if tourism is completely regarded as a kind of consumption and blindly pursues the enjoyment of food, clothing, housing and transportation, he personally thinks that the significance of seeking knowledge and beauty in tourism will be lost.

Speaking of whether it is necessary to be a tour guide with such a high degree of education, Zuo Fengli believes that most tour guides are vocational colleges or junior colleges at present. In the past, people thought that tour guides didn't need such a high degree, but,

With the development of tourism, it is imperative to improve the quality of tour guides as a business card of a city. It doesn't mean that high education means high quality. What is important is a person's comprehensive quality and humanistic quality, with this integration.

Being a quality and humanistic tour guide may better grasp the direction of this career.

Tourist: Let's pose, too. Foreign tourists: take photos with tour guides in China, and then take photos when you meet beautiful scenery. Left guide: Let me talk about the cultural landscape of Tianjin.