How to optimize the course of effective communication methods?

"One" Open Course on How to Improve Team Execution and Efficient Communication Training in Enterprises

As a team leader, to change the management style of the team, only by managing the "foundation" can the team work be carried out more effectively.

Mr. Zhang Yucheng, CEO of Pingshan Wan You Gravity Management Consulting Co., Ltd. believes that the quality of team building has a great relationship with team management. To improve the overall situation of the team, we need to start from the following aspects:

1, improve the team's understanding ability. Let team members fully understand the task or goal. Only when team members have a clear consensus on the work objectives can they keep pace with each other, increase the sense of urgency in the implementation process, and thus establish a sense of accomplishment in the hearts of members.

2. Cultivate the sense of responsibility of the team. Responsibility is the most basic professional spirit, which is more important than ability. There are no bad jobs, only irresponsible people. Carrying capacity of responsibility. Encourage sharing responsibility in the team and cultivate the sense of responsibility of team members. When you encounter problems at work, you should first find the reasons from yourself, not whether you should, but whether you should.

3. Build the trust ability of the team. Trust is the basis for the team to work and play its role, which has two meanings. First, team leaders trust team members and empower them in the team, that is, they dare to give them new jobs, give them freedom of action and encourage them to solve problems creatively; Instead of thinking that everything is capable and doing it yourself. Second, team members have a high degree of trust in each other, believing in their integrity, personality and special work ability. Only by establishing mutual trust relationship and improving the trust ability of team members can the work result reach the effect of 1+ 1 > 2.

4. Improve the team's communication skills. First, establish enough communication channels in the team, encourage members to fully communicate on issues and the current situation, and stimulate the collision of thinking; The second is to create a fair and equal communication environment; The third is to establish an open and problem-oriented communication model; The fourth is to create a positive, positive and resonant communication atmosphere.

Wan You gravitation management consulting co., ltd.' s training course of "six kinds of thinking that determine the success or failure of management" starts with actual management cases and explains the management methods of people at different levels. At the same time, through the six ideas of market, team, capital, experts, civilians and children, this paper deeply analyzes the management ideas, methods and skills of each position, how to use emotions and systems to manage at different levels, and how to treat them separately with values guidance and performance appraisal.

Second, the three elements of efficient communication

Communication is the link between people, the bridge between people and the key to the soul. Effective communication can generate trust and intimacy. Because people have different perceptions of information, the same information will have different effects.

I remember hearing a joke when I was a child: a doctor opened a bottle of cough syrup for my uncle from the countryside, and the patient asked, "How to drink it?" The doctor said, "Drink one at a time." The patient nodded and left. Twenty minutes later, the patient came back with an empty medicine bottle and said, "There is too little medicine, and you can't drink half. I finished it before I went home, so I opened another bottle. " This is a typical communication failure. Although it is a joke, readers also realize that the understanding between doctors and patients is not at the same level. If the doctor could point to the horizontal line on the bottle and tell the patient to drink one dose at a time and three times a day, the above joke would not be made.

Effective communication with elders will win their appreciation and praise, and effective communication with classmates and colleagues will enable us to communicate in our study and work, so as to reach a consensus, avoid detours and improve our study and work efficiency. Effective communication with patients can change patients from passive treatment to active treatment, which can reduce the occurrence of medical disputes.

Good communication skills do not mean being eloquent or eloquent, but communication based on positive and correct consciousness can get twice the result with half the effort.

The three elements of effective communication are "mentality", "concern" and "initiative". Treat others sincerely and kindly, and naturally you can gain the goodwill and attention of the other party; Putting yourself in the other person's shoes and providing help will definitely win the trust and attention of the other person; Only by actively contacting and giving positive feedback can we understand and recognize our own views and plans, clear the obstacles and create favorable conditions for achieving our goals. Communication is not only a skill, but also an art, which needs a good personality, a positive attitude and a wise mind to support.

"3" How to communicate and summarize effectively

Key dialogue learning experience

-How to communicate effectively

Time: March 26th-27th, 2008 Location: Beijing Hepingli Hotel Training Lecturer: Wang Mingwei.

Communication is a process in which people transfer information and emotions between individuals or groups through language and body language in order to set goals and reach consensus. Everyone in society can't live without communication.

Communication is two-way, the sender should express clearly, and the receiver should actively listen. In this process, the receiver should have a timely and focused dialogue on issues that he does not understand. The key dialogue contains three elements: disagreement, intense emotion and great importance. There are three elements in the process of clear expression: descriptive language, clear organization, use of body language and visual assistance. Communication is not a simple skill, so we should pay more attention to specific issues such as improving future performance and promoting consensus.

Management is inseparable from communication, which is implicit in all functions of management and runs through the whole process of management. Whether it is planning, organizing and coordinating, or leading, controlling and making decisions, it is closely related to communication. The so-called management communication refers to the process that managers transmit information, ideas or ideas to others in order to achieve organizational goals. Enterprise management department plays an important role in connecting various departments in the process of enterprise operation. As employees of enterprises, we should improve the effectiveness of communication, handle the relationship between superiors and subordinates and score well, resolve different opinions and build consensus.

How to improve the effectiveness of communication, I have the following views. (1) Cultivate proactive communication awareness and a good attitude.

Communication should be modest, sincere and euphemistic. Communication is actually an important means to connect feelings. Effective communication can enhance mutual trust and affinity, and also greatly promote the improvement of team cohesion. In addition, communication is an effective means to learn from each other. Understanding each other's thoughts, ideas and methods through communication can make up for personal misunderstanding and knowledge blind spots.

(2) Establish good trust.

Trust is the basis of effective communication. How to build trust? I am good at discovering the common characteristics of myself and others, willing to help others in difficult situations, seeking truth from facts, studying hard, caring for others, willing to cooperate and keeping words and deeds consistent, broad-minded, and able to remind others when they make mistakes. If you can do this well and establish a good trust relationship with others, communication will be easy.

(3) communication should pay attention to skills. As for communication skills, I have the following experience: 1) Have a confident attitude and don't haggle over everything.

Because people have different levels of understanding, sometimes misunderstandings often lead to contradictions. If we can have greater discretion and treat others with a peaceful attitude, we will gain time and ease contradictions. Haggle over every ounce will eventually hurt feelings and affect interpersonal communication.

2) Be considerate of other people's behavior.

Understanding means putting yourself in others' shoes and understanding their feelings and needs. In the process of management, when we want to show consideration and care for others, only we can put ourselves in others' shoes. Because of our understanding and respect, the other party is relatively considerate of your position and goodwill, so make a positive and appropriate response.

3) Tell each other directly and effectively.

In the process of communication between the two parties, try to use descriptive language (describe what you see and what you think in words) and quantify things, instead of using too many descriptive languages, such as "hurry up", "be serious and responsible" and "work hard". This also helps others to understand.

4) Make good use of asking and listening.

Asking and listening in time can help us understand each other's needs, wishes, opinions and feelings. Don't be distracted when listening to others. Look at others to show respect. An excellent communicator is absolutely good at asking questions and actively listening to other people's opinions and feelings.

(4) communication must first solve their own feelings before communication. Imagine what would happen if a person communicated with strong emotions. The answer is self-evident. Therefore, in the case of conflicts, we must first appease the emotions of people who communicate with us. Only in a calm state can communication be effective.

In a word, being good at communication is a quality that every employee must have. Good communication is conducive to coordinating interpersonal relationships and enhancing the cohesion of enterprise teams. The development and growth of an enterprise needs the joint efforts of every employee and manager, so we should communicate actively and effectively in everything, improve ourselves, contribute to the organization, and be a person who knows people well and is good at communication.

Among the effective communication skills, the basic steps of effective communication are

1, equality and mutual respect

Step 2 be open and honest

3, fellow, empathy

The above three points are the fundamental principles of effective communication and the mentality to achieve effective communication! In addition, it can be improved through some professional skills curriculum systems!

The course contents of "Shenzhen Institute of Balanced Wisdom Management" and "Effective Communication" can help you effectively understand some communication skills and implementation methods!

The first part is understanding communication.

The meaning of communication

Six Significance of Effective Communication in Enterprises

Six communication channels and the principles of choosing communication channels in work

Excellent corporate communication mode: Motorola &; Toyota

Four common misunderstandings in communication

Three factors affecting communication

Five criteria for evaluating communication effect

Case discussion: mass communication &; Annoying communication

The second part is four kinds of mentality that effective communication should have.

Case study: Mutual birth is in the heart &; The mouth is the door to the soul.

One of the mentality that communication should have-respect, understanding, care, trust and appreciation.

The second mentality that communication should have-luminous body, not black hole.

One of the mentalities that communication should have-focusing on the inside or the outside

The fourth mentality that communication should have-communicating with people who are difficult to communicate is the best opportunity to improve our communication ability.

Case analysis: From a case, we can see the positive and negative effects of mentality on communication.

Part III: Ten points of human nature that need to be known for effective communication.

People want recognition.

People want to be considered as well-intentioned.

People want something in common.

If you want to handle things well, you should handle your mood first.

Emotional account: you can only withdraw it if you have a deposit.

People have two motives for taking action: pursuing happiness and avoiding pain.

There are five levels of human nature: people need high-level appreciation and low-level criticism.

What you give may not be what the other person wants.

Focus on what you want.

Different personalities, different communication.

Case exercise: Experience the wisdom of human nature in communication from ten cases.

The fourth part is fifteen skills that need to be mastered in effective communication.

Create a positive atmosphere

Multi-purpose affirmative words

Three measures to establish affinity

Three sentences swept VAK

Perceptual response

Hypnotize three "yes"

Unidirectional/bidirectional communication

Clever use of closed/open questions

Ask more questions and listen more.

survey

Four steps of coaching communication

Push the upper pile horizontally and cut it down.

Five-step resistance elimination method

Clever word changes

Experiential teaching

Case exercise: fifteen topic communication exercises, so that students can master communication skills.

The fifth part is the application of effective communication in enterprises.

Common obstacles and communication points in communication with superiors

Common obstacles and communication points in communication with subordinates

Common obstacles and communication points in communication with parallel departments

Case discussion: On-the-spot analysis answers students' communication problems in practical work.

The main points of public speaking: demeanor on the stage &; Golden Trinity Theory

You can also find contact information in the online "Balanced Wisdom Management College" and attend their effective communication course!

How can Wu Can communicate efficiently?

1. From the composition of communication, it generally includes three aspects: the content of communication, that is, the text; The tone and speed of communication, that is, pronunciation; Behavior, posture and strength in communication are body language. The proportion of the three is 7% for writing, 48% for voice and 55% for behavior and posture. The same words, under different voices and behaviors, show completely different effects. Therefore, effective communication should be a better integration of the three.

2. From the psychological point of view, communication includes consciousness and subconsciousness. Consciousness only accounts for 1%, while subconsciousness accounts for 99%. Effective communication must be subconscious, emotional and sincere communication.

3. "Identity confirmation" in communication is aimed at different communication objects, such as bosses, colleagues, subordinates, friends and relatives. Even if the communication content is the same, you should use different sounds and behavior gestures.

4. Affirmation in communication means affirming the content of the other party, not just saying something perfunctory. This can be done by repeating the keywords in the other party's communication, or even modifying them in your own language before returning the other party's keywords. This will make the other party feel that his communication has been recognized and affirmed by you.

5. Listening in communication, listening is not simply listening. You need to fully grasp the content and significance of the other party's communication in order to keep yourself consistent with the other party's real thoughts in the content of feedback. For example, many people are visual people, and sometimes they are eager to express their ideas before the other person finishes speaking in communication, and as a result, they may not be able to reach deep empathy.

How can Lu communicate and think efficiently?

In fact, efficient communication and thinking can not be completed at once, but the result of long-term exercise and careful thinking.

What other aspects can be optimized in the efficient communication course of Qi Thirteen strokes?

Three principles of efficient communication: only talk about behavior, don't talk about personality, don't talk about things, and don't comment on other people's character; The content of communication should be clear, so that the other party can understand what you want to express; We should actively listen, say that he wants to listen, hear what he wants to say, and have respect for people in communication.