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Teach you how to communicate with customers when opening an online shop.
Young people of this age are very enthusiastic about starting a business. They always have a good appeal and can make the decoration of online stores very novel and eye-catching. But sometimes I have no good communication skills. There are even some demanding customers who put forward some opinions and will quarrel with customers. Generally speaking, although the network is a virtual world, our transactions with customers are realistic. So how do we communicate with customers correctly? How to open an online shop and communicate with customers? First of all, you should understand that there are many differences between online expression and real expression. For example, when we chat with customers, customers say that your products are a bit like knockoffs. You are joking: "How is that possible? We are regular products. Look clearly, are you kidding? " If in reality, we can fully understand the speaker's meaning, because we can hear that this tone is joking. But on the internet, people will mistakenly think that they are belittling him and make others think that I am just expressing my opinion. Why does he mean as if I have never seen the real thing? So you must pay attention to your words when talking to customers. We can completely answer him like this: "Hehe, maybe there are some problems when our photos are taken that make you feel that they are not genuine, but you can see our credibility." If what you get is not genuine, we will definitely return it to you unconditionally. You can definitely rest assured ... "I believe that it is impossible for customers to criticize whether your goods are genuine or not after hearing these words. Also, some of our online shop owners have poor patience. Some very picky customers have not asked some questions clearly, and the boss has begun to urge customers to buy them quickly. Don't ask so many questions. What about our goods? From a bad point of view, customers are the food and clothing parents of online shop owners. It is normal for customers to ask questions and be careful when choosing something or even products. When we meet a picky customer, we should say goodbye to him politely, even if he finally leaves dissatisfied. Let those picky customers compare their attitudes and patience with other bosses, and let him know whether your product is better or your attitude is better. You treat him like a god. Only in this way will he come back to buy your things and even bring you more customers.
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