What are the pressure collection techniques used by collectors?

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1. Hello, I am the customer service staff of xxx. Your loan on xxx is currently overdue for ? days (due), and has incurred late payment fees (to avoid late payment fees) and your credit record has deteriorated. Please process the loan in a timely manner.

2. Hello, I am the customer service staff of xxx. Are you xxx of xxx? Regarding xxx's loan on xxx, it is currently overdue for ? days, and has incurred late payment fees. In order to avoid the continued growth of late payment fees and the deterioration of credit history, please notify us as soon as possible to dispose of the loan on Cash Cube in a timely manner.

3. Hello, Manager Li, I am xx from xx. I would like to spare you a few minutes. The company’s preparation funds will all be withdrawn before the end of the year. Money is needed most. You see that you have always been very kind to us. Work development is very supportive. You have to help settle the payment this time, okay?

4. Hello, this is XXX. Your payment has not been deducted and it is overdue. God, what's going on?

5. Mr./Ms. , it is recommended that you process the repayment as soon as possible.

6. Mr./Ms. Borrow money from friends and family first and handle the repayment.

7. Mr./Ms. This has to make us question the authenticity of what you said. We have given you enough time and understanding. Please give us a specific repayment time.

8. Hello, XX mother leader! I'm sorry to disturb you. I am from XX company. Because Mr. and Ms.

When facing a collection case, the collection personnel must first sort out the classification by themselves, familiarize themselves with the overall situation of the case and the basic information of the debtor, and be aware of it. When collection starts, the order of calls is generally from the work phone to the home phone and finally to the personal mobile phone; when these cannot be contacted, the caller turns to the contact person (or relative/unit) to confirm the situation and inform the debtor through the contact person to repay the debt.

If the debtor cannot be found through the above methods, search the website (or 114) through the information in the case database or check via mobile phone or landline. When the debtor cannot be found through the above methods, the company will send external visitors to the door to bring back the required information to facilitate collection; in addition, external visitors play a great role in the collection process. It can be said that the success or failure of collection depends on external visits. After learning the debtor's information, we sent a collection letter and a lawyer's letter to his home and workplace, and informed him of the debt.

During the collection process, field staff will be responsible for delivering letters, visiting door-to-door collections, and confirming the debtor's information on the spot, mainly to put pressure on the debtor. Do not collect money from cardholders as a bank, do not make personal attacks during negotiations, avoid taking the initiative to reduce or reduce the debtor's settlement amount, and never collect money on your behalf.

Collection ideas:

1. When collecting collection, first understand the customer’s background and proceed step by step. Just contact the customer himself and wait for a few days. If there is no progress, the customer will start contacting the customer contact person. , put pressure on it. Don't quarrel with the customer at the beginning, as this will make subsequent work difficult to progress.

2. We can play a variety of roles during collection, and think about the problem from the customer's perspective, so that they feel that we are helping the customer.

3. Follow up from time to time during collection, keep in touch with customers, and send blessings to customers from time to time to maintain healthy communication.

4. When collecting money, you should pay attention to maintaining the efficiency of the call, analyze specific customers, understand the customer's psychology, and grasp the customer's pain points.

For example, if a client is afraid of his parents, we can force his parents to put pressure on him, or if he is afraid of legal liability, we can use legal means to put pressure on him, etc.

5. Several points should be noted. We should pay attention to our professional skills, speaking skills, logical thinking, and legal knowledge when collecting debts.

Specific methods:

1. Collection must leave traces, from the beginning to the end of collection, the entire process must be recorded.

2. It is prohibited to insult, slander or abuse customers.

3. It is prohibited to have physical conflicts with customers or detain customers.

4. It is prohibited to collect cash from customers. Liquidate client property.

5. It is prohibited to enter the customer's home without permission.

6. Collection personnel need to have more insurance and more than 2 people are required to visit.

7. During the collection process, pay attention to customers' phishing attempts to create disputes. Behaviors that violate criminal laws require certain evidence to support them. Do not believe anyone's threats.