How to chat happily with customers? A set of words and methods can do it.

1. Look at people, things, faces and breath.

Look at people: look at the customer's personal image and dress mix;

Things to see: refers to the items in the customer's office;

Look at the face: the expression and expression on the face;

Listen to the gas: the tone of voice.

(1) Look at people: Look at customers' clothes.

Man: clothes, backpacks, watches, cigarettes, tea.

W: Clothing style, bag, hairstyle, makeup, earrings, rings and whether to wear perfume.

When you meet a customer and observe the customer's dress, you can start with the dress.

How to expand?

Look at the color of his clothes: start with Zan, Zan and MacKay 66.

(2) See things: things in the customer's office.

Big aspects: office layout, design style, decoration style, furniture style, etc.

Small aspects: books on the desk, ornaments, potted plants, tea sets, paintings on the wall.

How to expand?

Look at office items: from praise, praise, needs, hobbies.

note:

(1) After communicating with customers, record the chat content with a notebook and organize it for the next review;

(2) Read more books at ordinary times and make a good knowledge reserve;

③ Collect chat materials at ordinary times and select good materials;

(4) If you want to observe what you say, you should always practice.

Second, apply what you have learned.

I do online sales, and I can also learn from it.

(1) Spend more time reading books and make a good knowledge reserve;

② Collect chat materials: jokes, health care, intimate greetings, classic quotations, industry trends, hot news, etc.

③ After communicating with customers, sort out the chat records and summarize the reflections;

Before the second communication, browse the last chat record and get ready;

(4) communicate with customers, don't deny it, praise and recognize it first, and then put forward your own views and opinions.

⑤ When communicating with customers, observe whether the other party takes the initiative to speak. Don't just say yourself. Try to interact (ask questions, broadcast live) to arouse the interest of the other party in chatting.