What wonderful customers have you met in Taobao customer service?

Coincidentally, my girlfriend has been doing customer service work in a company. Every day when she comes home from work, she will complain to me about the wonderful customers she met today. At first, I felt that these customers were particularly annoying, but later I felt particularly interesting after listening, because I felt that if I didn't contact customer service, I really didn't know there were so many wonderful things. Sometimes, after she tells me her experience, I even laugh my head off.

1, tangled regression

A customer wants to return an inappropriate dress, which is of course reasonable, because some companies stipulate that they can return it at will within 7 days, but the customer is strangely confused about whether to return it or not. He communicated with the customer service for nearly two hours, and then the customer service reluctantly said to him, "Sir, all the methods I can give you have been exhausted, and I really can't think of them."

2. Go on.

My daughter-in-law also met a particularly wonderful customer who called him because of product quality problems. The problem is that he is not going to return or exchange goods. He just kept repeating the problems of this product, such as how this small problem happened, what should you do, and why did it happen? This problem needs to be improved. I have been speaking here for nearly three hours.

Step 3 ask for an apology

I also met the strangest one, which made me laugh and cry. The customer called the customer service and said that the product quality problem was related to a company and asked the customer service to apologize to him. At first, my daughter-in-law thought this man's request was strange and asked him why he did it. As a result, the customer did not explain why he only asked for an apology, and then the customer service told him that it was our fault. As a result, the customer really simply said, "Okay, I forgive you."