How do ceramic salesmen communicate with customers?

Ceramic salesmen can make use of their relationships with relatives and friends, and also use the resources of old customers to obtain customer information through these relationships. Below, I sorted out the methods of communication between ceramic salesmen and customers for your reference.

Communication between ceramic sales staff and customers 0 1

The introduction of 1 is concise and clear.

First of all, it is important to speak simply and clearly, whether when meeting customers or selling. You should complete the introduction in two or three sentences, speak slowly but not sloppily, but look the other person in the eye and smile slightly when you speak.

Salespeople should not talk about subjective topics unrelated to sales.

When a salesman communicates with a customer, it is often difficult to control the topic of the customer, especially for some newcomers. If you don't control it well, it will be easy for customers? Lead by the nose? It is easy to have some differences when discussing some subjective issues with customers. Later, you may be red-faced because of some problems. Even if you can win the dominant position, in the end, an enterprise will be destroyed. Therefore, when communicating, it is best not to talk about things unrelated to sales, and some subjective problems should be avoided as much as possible.

Don't talk too much technical terms.

When talking, we should use less technical terms. If there are many technical terms when speaking, customers can't understand them, just like falling into the cloud, customers are prone to conflict and disgust, so try to replace those technical terms with some simple and easy-to-understand words when introducing them, so that customers will understand them better, communicate faster and the sales process will be smoother.

Answer customer's questions comprehensively.

When customers ask questions, they must answer them comprehensively. The more answers, the better, but the more refined and comprehensive they are, and there can be no omissions. When the customer knows about the product, answer their questions once. When they have all answered, the customer will know and won't ask any more questions.

5 rational dialogue

When selling, don't use rhetorical questions to refute customers. If the customer asks a malicious question during the conversation, it is easy to refute the customer and the customer is easy to be refuted. If this happens, you should answer the customer's questions with a smile and a proper tone, and don't become irrational with the customer.

Communication methods between ceramic sales staff and customers 02

First, keep in touch with old customers and let them constantly recommend new customers for you.

We know that the success rate of new customers recommended by customers is generally quite high, so we should develop our own customer relationship network so that the old customers who have served before can constantly introduce new customers to themselves:

1, customers who have served in the past 1-2 years are still introducing new customers to you;

2. Customers who have served recently constantly introduce new customers to themselves;

3. The customers who are about to serve will become your old customers again and introduce you to new customers.

As the customers you serve become more and more old customers, you can develop more new customer resources every year through this relationship.

Second, let new customers recommend new customers.

Among the new customers we contact in real time, we can also recommend new customers through them For example, if you meet a new customer in a new residential area that just handed over the house, you can mobilize him to recommend his colleagues, neighbors and close customers to the company. Generally speaking, new customers are also very capable of recommending customers. On average, a new customer can recommend 2-3 new customers for you before signing the bill or negotiating.

Third, you can set up outlets in nearby cities in advance.

Salespeople should not only be satisfied with being a local market, but also have a goal and action to make their home business bigger. In order to better promote the company's business, when there are not many local communities, salesmen can go to other cities not far from the city to find communities, find partners in the communities, and leave some publicity materials for them to do some remote business for you; At the same time, you can also set up network consultation points in other places, such as nearby cities? Home improvement blog? Or go to the home improvement forum in a nearby city to post.

However, when developing remote business, we must get the cooperation of the company. First, the company wants to expand its business in other places; Secondly, the city is not far from the local area, and it will not exceed 100 km, preferably one hour's drive; The third is that the company has the ability of remote construction.

Fourth, keep in constant contact with your own contacts, and someone will always introduce you to customers.

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