2020 National Examination Current Affairs Hot Topics: Should the qualities of “professional fake smilers” be respected?

Because of a video, "professional fake smile" quickly became a hot topic. The protagonist of the video is a toll collector at a highway toll station. Because he showed a mechanical smile when handing out a ticket to the driver, he was photographed by the car owner and posted online, sparking heated discussions. Netizens have ridiculed him and called him the "Chinese version of the boy with a fake smile." The toll station owner said that the toll collector thought he was trying to smile and never thought that there would be ridicule on the Internet, saying that he "didn't want to become an Internet celebrity." It is reported that the toll collector who was ridiculed has called the police. (Excerpted from "Qianjiang Evening News")

Maybe this male toll collector is not very good at "smiling" and his smile is a bit stiff. Therefore, he is nicknamed "professional fake smile". However, for "professional smile" "Tolerance should be given without too much blame.

Smiling is a kind of professionalism

From the perspective of professional content, the monthly salary of the toll collector in the video is only about 3,000, which is really difficult to compare with the salary of high-end service personnel. In addition, on the highway The work items at toll stations are too repetitive, which makes it easy to get tired and cause job burnout. Forcing toll collectors to smile and using it as an important indicator of assessment is too harsh and not humanistic enough.

This reminds us of the incident at the beginning of this year when a female police officer shed tears after being criticized by the masses, but the next second she wiped away her tears and replaced her with a smile. This kind of "crying one second and laughing the next" is indeed professional quality. However, public officials should still be judged based on their professional ability and their ability to solve people's problems. A single smile assessment is a manifestation of emphasizing "form" over "soul" and will only lead to intensified formalism.

Furthermore, this kind of "emotional labor" will have a negative impact on employee health. Fake smiling for a long time will increase mental stress and reduce career satisfaction. If things go on like this, they may even suffer from "smiling labor." Depression".

In this incident, netizens took unauthorized videos and posted them online for fun. This kind of excessive consumption and prank behavior not only violated the portrait rights of the parties, but also caused problems in the work and life of the parties. This will add additional psychological burden and even cause the public to question the smile service.

Good teachers, good courses, and good service.