Personal work plan of property supervisor

How time flies! I never wait for people. I will have a new job and new challenges. It's time to make plans for my next study. What are the characteristics of a good plan? The following is my personal work plan for the property manager for your reference, hoping to help friends in need.

Personal work plan of property supervisor 1 Recalling my previous work, I was very passive in my work because I didn't make a work plan in advance, so I could only take one step at a time, so I always seemed to be in a hurry. Similarly, because there is no work plan, the work of department employees has also affected my work because of lack of motivation. So it made me realize how important it is to plan ahead at work. I want to plan my own work schedule and make certain arrangements for the development and management of the department, so that I can be proactive in specific work. So in the face of the arrival of the new stage of work, as the cleaning supervisor of the property, I made the following work plan.

First, personal progress plan

As the supervisor of property cleaning, my work is busy. I have to deal with all kinds of mistakes, and I have to negotiate with employees when they encounter difficulties, so I have neglected the progress of my work because of my busy management.

1, strengthen the study of management knowledge. As a manager of a department, I must be strong in my work in order to better arrange my work, better plan the next direction of the department, and better arrange the work of employees in time when encountering unexpected situations. Therefore, in the new work stage, I must strengthen the study of employee management and work management to improve my management skills. At the same time, I must pay more attention to the ability of employees and strengthen my understanding of employees. Know what you are good at, so that when faced with new tasks, you can better arrange your work, otherwise the joke of arranging high jumpers to participate in diving competitions will be bad.

2, improve their work management intensity is too high. As a manager, I not only need strong ability, but also learn to cultivate talents. In cleaning management, I have to restrain my habit of taking care of everything, knowing that I don't understand a lot of things. If I force myself to take care of it, it is easy to make jokes. Therefore, in the new stage, I want to strengthen the training of talents, provide more opportunities for employees in the department and improve their working ability, so that I can not only improve the work of the department better.

Second, the work of the department.

1. Learn from the previous stage. In the next work, we will arrange for employees to make a work summary once a week, once a month or even once a quarter. After I know the situation clearly, I will make a work plan for the new stage, and then arrange it for each group to make detailed work arrangements according to the plan.

2. Strengthen the disciplinary management of incompetent employees, urge their behavior habits at work, and better serve the company.

Three. Concluding remarks

In the last stage, there were many things I didn't do well in my work. In the next work, I will definitely improve my problems as planned.

I don't know if it is because of this year's epidemic or other reasons. I feel that the past six months have passed quickly. It's July in a blink of an eye, and I will start working and living in the next six months. Looking back on my work as a property cleaning supervisor in the first half of 20xx, I made many mistakes and made many mistakes that I shouldn't have made. In short, I did badly in the first half of 20xx. In order to make me change and grow in the second half of the year, I made a work plan for the property cleaning supervisor of xx Company in the second half of 20xx.

Because our company plans to expand in the second half of the year, we will also recruit more people in the second half of the year. In view of this, I first want to make a big change of blood for all the cleaning staff in our company. In the first half of the year, I will gently dissuade employees who have poor performance, neglected their work many times and are not serious and rigorous in their work. Although I can't bear to let these employees leave, this society is a realistic society. If we don't put a little pressure on the employees of our cleaning department in the second half of the year, it will be difficult for our cleaning department to develop. No matter how I manage, the employees are not motivated, and there is nothing I can do. So I will strictly control and pay attention to recruiting new employees. Moreover, from the second half of the year, every new employee in our cleaning department will pass my final review and interview before entering our company smoothly.

Secondly, it is about the training plan for new employees. Regarding the training, the marketing human resources department of our company was in charge before, but in the second half of the year, I will conduct a personal training for the employees who enter our cleaning department. During the training, I will give them a detailed introduction to our company's corporate culture, development process, job requirements and their work tasks. And I will also explain to them our future development and the focus of our future work. And I will also have some live interaction with them, which will bring me closer to them and cultivate my feelings with them.

In the second half of the year, I can't continue to relax myself. I want to have a sense of crisis and let myself work under pressure and motivation. With this work plan, I will quickly devote myself to the intense work in the second half of the year, treat every task seriously and rigorously, and do everything well. Set a good example for employees, lead the employees of cleaning department of xx Property Company to sprint in the second half of 20xx, and make our cleaning department stronger and stronger!

Personal work plan 3 of the property supervisor: continuously improve the satisfaction of the owners, introduce the competition mechanism, and obtain the maximum social, environmental and economic benefits for the enterprise at the lowest cost. The following enterprise work plans are specially formulated:

First, cooperate with the gas installation in the community.

Gas is the most important thing in the installation of residential quarters, and the application for access to gas in residential quarters has not been implemented since xx years ago. Now, with the cooperation of the owner and our management office, the gas company has connected the gas to the gate of Fence Art College outside the community. In the new year, our management office will assist in the installation of pipeline gas according to the instructions of xx. Xx villa owners' committee xx work contact letter.

Second, try to solve communication problems.

Due to the weak reception of various communication signals in the community, many operators have repeatedly complained to the telecommunications department and reported to the management office and the industry Committee. In the early stage, our management office cooperated with the owners' committee to contact the Tower Company to come up with a solution, but the matter failed to land. In the new year, our management office will strengthen communication and solve problems as soon as possible.

Third, the lighting problem of street lamps in residential areas.

At present, some lighting lamps in the residential area cannot be restored due to line problems. At the symposium with the owner on 20xx, the management office of lighting modification proposed by the owner will be implemented step by step.

Fourth, hidden dangers of community safety and illegal construction.

At present, the enclosure on the right side of the hill and the enclosure at the gate of xx in the residential area should be handled and improved as soon as possible after the year to solve the security risks caused by the enclosure problem. Cooperate with xx Villa Industry Committee to formulate the definition of illegal construction, and continue to dock complaints with urban management for existing illegal construction and get solutions.

Verb (abbreviation of verb) community greening

In late autumn and early winter, the grass seeds of "February Flower" were replanted in the lawn defect of the community. At present, the coverage is not large. After seeing the growth in early spring, we will buy grass seeds for replanting according to the situation of the community.

Sixth, community cleaning.

At the symposium with the owner on XX, XX, XX, the owner proposed to strengthen training and check the cleaning implementation of stair handrails and corridor glass in apartment buildings.

Seven. Maintenance of anecdote sequence

Strengthen the training of service personnel, and register and inquire the personnel entering and leaving the community according to the regulations. Strengthen the control of parking, decoration and sundries in public areas.

Personal Work Plan of Property Supervisor 4 As a property manager, in my property management work of 20xx, I not only strengthen the study of relevant business abilities, but also pay special attention to the cultivation of professional ethics. At work, I am clean and honest ideologically; Be objective and fair in work and seek truth from facts; Excellent management is the code of conduct, strict with yourself, and achieved good results. In order to make progress in property management in 20xx, the work plan for 20xx is formulated.

As a property manager, I think we should strengthen the following aspects:

1, love and dedication is the first prerequisite for the professional ethics of property management personnel. As a property manager, we should fully understand the status and role of our work, and be dedicated and meticulous. In the 20xx years of work, I will ask myself to perform my duties more consciously and actively, do a good job with a positive and healthy attitude, firmly establish the idea of serving the owners wholeheartedly, and correctly handle the relationship between responsibility, right and benefit; Require yourself to have a strong sense of professionalism, responsibility and high sense of responsibility, strictly abide by the company's property management laws and regulations, put an end to incidents that harm the interests of the majority of owners and infringe on the legitimate rights and interests of owners, and do your duty.

2. Familiar with laws and regulations. Property management covers a wide range. In order to correctly handle the relationship between all parties, in 20xx, I will strengthen the study of property management guidelines, policies and various laws, regulations and systems to ensure the correctness of my handling of problems in the process of property management. At the same time, I will ensure the accuracy and timeliness of handling from the aspects of daily cleaning management, fire protection and safety protection, maintenance management of houses and engineering equipment, sudden accidents and complaints from owners. , so as to ensure the correct use of various processing methods, strengthen learning and frequent charging.

3, objective and fair. This is the soul of the professional ethics of property management personnel. The primary function of property management is to provide objective and fair services for various property activities, and its essential feature is "authenticity". It will only harm the legitimate rights and interests of the owners and other parties to deal with it divorced from the actual and objective matters. The essence of justice is rationality, and the handling of property management matters must adhere to the principle of fairness and reasonableness, which is not only the requirement of professional ethics, but also the embodiment of personal ethics of property managers. Most of the contradictions and problems that often appear in the practice of property management are related to this. Therefore, as a "caring housekeeper" of the owner, as a property manager, I must correctly exercise my powers, strengthen my moral cultivation and professional ethics, and serve the owner.

4. Honest service. Honesty is the foundation of property management. Facts have proved that whenever there is a crisis of integrity in management, the interests of the owners will always be in the first place, and integrity is in the first place. At the same time, it will arouse the owner's sense of integrity and form a virtuous circle between the property and the owner.

Personal work plan of property supervisor. A new year, a new starting point, hopes and difficulties coexist, opportunities and setbacks coexist. It is a very good idea for the station leader to put forward that everyone should have new working ideas. In the new year, I will treat all aspects of work with a new ideological outlook, and with the help of everyone, I will strive to make new progress in my work.

First, study hard, strengthen self-cultivation and constantly improve personal quality.

In daily life and work, we should study others' good thoughts and styles, constantly strengthen our self-cultivation and improve our personal quality. We should always adhere to the principle of "high standards in work, low standards in life, hard work and helping others" and continue to carry forward the style of "strict old four". Although I am not party member yet, I will demand myself by a party member standard and constantly improve my personal ideological consciousness. In the meantime, we must always remember to use our own practical actions to influence and drive everyone to do all the work in place. At the same time, I will actively assist the team leader to lead all the team members to seriously study the meeting spirit of the department and the station and the document spirit of the superior, upload and issue the work requirements of the superior, and always implement the service concept of "perfect service and happy residents" of the integrated team in their actual work.

Second, the learning requirements at work

1. As a property manager, you should learn more about property management in the future, delve into books, learn from district heads and building heads, be ashamed to ask questions, increase your knowledge, and work hard to apply what you have learned. Learn more about the community and make the community your home. We should always study and study the standards and norms of property services, learn more about some contents, always keep some key parts in mind and practice boldly.

2, skills management learning should have a goal, learn some business management knowledge in a planned way, seize the opportunity to learn more from relevant professionals, at the same time, read relevant books in a planned way, contact their own work practice, in order to learn and use flexibly.

3. We have a certain understanding of the work flow and process of the water plant, but it is far from enough. It is necessary to observe more and think more, which can help the work of the water plant. I don't know much about the canteen workflow, so I need to read more and learn more in the future. I have a superficial understanding of the management of apartments, and I need to ask more people in the future to see the problem more comprehensively and do my work better.

Third, remember your responsibilities and be a good assistant to the captain.

1, the accounting work of the waterworks has been handed over to others for more than half a year, but you must not forget your own experience and ask others for advice in time, because this is a valuable asset. At the same time, it can also help the settlement of aquatic plants and apartments. It has been more than two months since the maintenance supervision was handed over to the lobby, but we must not forget our work experience and continue to carry forward our previous enterprising spirit. Maintenance classes often come to the departments under the management of the comprehensive group for maintenance work, so their supervision and cooperation continue.

2. Be a good assistant to the captain, always be kind to others, follow the example of the captain and stationmaster, learn more about and care about people, take the overall situation into account when necessary, criticize more, adhere to the people-oriented principle, encourage people when arranging work, stimulate people's self-esteem and self-motivation, and let people consciously and voluntarily carry forward the spirit of unity and cooperation, strive to do the work arranged by their superiors, and lay a foundation for the smooth progress of the next work.

Fourth, specific work measures

1, work hard, take the time to sort out all kinds of information of the team after the key work, and write it out in a timely and complete manner.

2. Take the time to write newsletters in time to further develop the good people and deeds encountered.

3. Do a good job in the logistics of each department, so that they can do a good job easily and happily. Not afraid of suffering, not afraid of suffering, everything is for the benefit of the collective, and personal grievances are nothing. I believe that suffering is a blessing.

4. Be modest and prudent in doing things, pay attention to details, do more exercise, tide over difficulties, see the world more, communicate with people more, and constantly innovate working methods.

Personal Work Plan for Property Supervisor 6 In order to closely synchronize the overall strategy of xx Property Service Co., Ltd. with the company's development, build a corporate brand with xx property characteristics, and create high-quality and efficient corporate benefits, according to the company's management requirements and the actual situation of various projects, the following specific plans for property service work are formulated.

First, do a good job in site management and optimize service quality.

1. From the current situation, the systems and processes of front desk service, regional management, greening management, cleaning management, maintenance and operation, and financial expense recovery have not yet formed a standardized system, so we must continue to integrate and rebuild them, compile them into special guidance documents respectively, and earnestly implement them.

2, around the "standard quality" to carry out the work, strengthen the plan first, in strict accordance with the requirements of the work plan, in charge of the above personnel every day, every week, every month to complete the corresponding plan, and asked to complete the corresponding tasks, to avoid blindness in the work.

3. In accordance with the requirements of quality objectives, comprehensively do a good job in the operation and management of the service quality system, carefully collect and comment on various typical cases in the community, strictly require all departments to do daily inspection weekly reports, organize regular service quality review meetings every month, and strive to improve and improve the overall service quality; Adhere to the monthly comprehensive property inspection, improve the decoration work of the community, clarify the primary and secondary responsible departments (people) and do a good job of on-site tracking, verification and feedback to avoid a management vacuum.

4. Carry out comprehensive rectification of vehicles that have been parked for a long time and left behind in the community without paying fees, focusing on the rectification of motorcycles and electric vehicles in the old buildings X, X and X, and strengthening the fixed-point parking before charging. Before the implementation of rectification, clear and feasible measures should be formulated to minimize the intensification of contradictions and maintain the normal management order of the community. This work will be fully rolled out before the end of 20xx 1.

5. Each department implements partition management and strengthens supervision, and the responsibility lies with people. For the management of equipment, facilities and cleanliness in each area, the person in charge of operation (cleaning staff) and the person in charge of supervision (property manager) shall be clearly defined, and the photos, positions and contact numbers of relevant staff shall be publicized at the top of the information column in each building to facilitate the communication and identification between the owner and the interior. This work will be implemented before the end of February 20xx.

6. Pay special attention to the property acceptance, takeover and handover, strengthen vertical and horizontal communication and coordination, properly solve all kinds of complaints from the owners and problems left over from the project, and ensure the normal operation of the property service center.

7. Strictly implement the examination and approval system for decoration declaration projects, strengthen on-site inspection, and put an end to all kinds of illegal phenomena such as misplacing and disorderly taking. , to maintain the unity and integrity of the appearance of residential property, to ensure the preservation and appreciation of residential property. The flow chart of decoration procedure and the flow chart of customer complaint handling are beautifully made in the form of kt boards, which are publicized in the service centers of various communities and operated according to the rules. This work will be completed before the end of 20xx.

8, pays special attention to the site management at the same time, establish all kinds of records, including safety post work record account, cleaning daily inspection records, equipment and facilities management records, municipal pipeline dredging records, green clean water records, management personnel inspection records, etc. , in order to track the verification.

9, strengthen public security management, in strict accordance with the job description of each post control all foreign vehicles and foreign personnel into the community, put an end to all public security cases, to ensure a good public security environment.

10. Set up obvious service suggestion boxes in the reasonable positions of the management offices and main entrances and exits of each community, and accept the supervision of management services by all departments and owners of the company. This work will be implemented before the end of 20xx.

Second, do a good job in training, assessment, rewards and punishments, and improve the overall quality of employees.

1. Improve the training plan and adhere to business training, including "system and process training", "property management knowledge training", "all kinds of knowledge training", "etiquette and etiquette training" and "property management policies and regulations training". The overall training plan will be completed before the end of 20xx, and the annual staff training time is required to be no less than xx hours.

2. According to the nature of different departments, standardize the quantitative standards as much as possible, and formulate corresponding "reward and punishment rules" and "performance appraisal standards". This work will be completed before the end of 20xx.

3. The assessment cycle of employee performance appraisal is once every six months, and it is conducted in accordance with the principles of fairness, justice and openness. Through the assessment results, reflect the value of employees, and give appropriate rewards and encouragement to outstanding and advanced employees; For individual backward and last employees, if they are still unqualified through retraining, they will be eliminated. It is planned to complete this year's property service management assessment from 20xx 10 to mid-kloc-0/0. Third, do a good job in publicity and advocacy, establish a return visit system, and establish a good confidence of the owners.

1. According to Chinese traditional national customs and national statutory festivals, make overall plans to publicize community cultural activities and create a good community cultural atmosphere, including "May Day", "Mid-Autumn Festival/National Day", "Christmas Day/New Year's Day" and "Spring Festival/Lantern Festival"; And fully assist the company to hold other festivals.

2. Regularly publicize the relevant property management policies and regulations to the owners, so that the concept and consciousness of property management are deeply rooted in the hearts of the people, advocate the owners to actively participate in the management of the community, form a good situation of mutual supervision through interaction, and maintain a good environment for the community; Give full play to the publicity function through the publicity platform of the community information column. Try to reduce all kinds of illegal activities in the community, promote the construction and healthy development of the two civilizations in the community, and establish a good image of the villa community in Long Yin.

3. Strengthen good communication with the owner, establish a good return visit system, set up various return visit consultation contents according to the work nature of each section, make an appointment for home return visit, listen carefully to the valuable opinions of customers, make a summary and analysis, and take the return visit results as the content of special discussion. Starting from the first quarter of 20xx, each management office is required to pay a return visit to the owners who have stayed in every quarter, and the return visit rate shall not be less than xx%. The questions raised by the owners must be answered in time according to the prescribed time limit, so as to continuously improve the satisfaction of the owners and establish their good confidence.

Third, do a good job in cost control and implement open source and throttling.

1, practice economy from scratch, put all commonly used printed forms in place, and minimize the expenditure of office expenses.

2. The office supplies and expenses required by each department are allocated according to the planned quantitative quota.

3, save water and electricity energy, control the public * * * water and electricity costs in each community, quantify the quota accounting of public * * * water and electricity meters in each community, trace the reasons in time when problems are found, and put an end to all kinds of waste. In daily life, give full play to the role of technology and do everything possible to save energy. For example, some street lamps in Building xx can be illuminated by "isolated lighting" in order to reduce the public water and electricity expenditure in xx Zhuang Community in 20xx, and strive to reduce xx% on the basis of the total expenditure in 20xx.

4, vigorously carry out income-generating work, increase the intensity of cost recovery, and take the cost collection rate as one of the standards to measure the management ability of project managers and directors. In 20xx, parking fees for motorcycles and electric vehicles in various communities will be the focus of income generation. In particular, the parking fee for Building xx will be increased in 20xx to make up for the lack of operation.

5, in the daily maintenance, strictly control the cost and use of various materials, in the choice of materials according to the quality and cheap, shop around; The decision-making of maintenance projects and the use of funds should be reasonable, and all kinds of unnecessary expenses and waste should be eliminated.

6, make full use of human resources, because no one is on the job, control labor costs, put an end to waste of resources, make the best use of compound talents in employment, and realize the effect of "one post with many functions" in operation. For example, a maintenance worker can not only complete the work of water and electricity, but also complete the work of welding, which can not only improve the work efficiency, but also avoid the surplus or waste of resources and achieve the purpose of bringing out the best in each other.

7. If there are no special circumstances, the operating income and expenditure of the community for 20xx years should be controlled within the budget.