Telephone communication skills and presentation skills

Telephone communication skills and presentation skills

Telephone communication skills and speech skills When we have excellent telephone sales skills, we should explore slowly in our work and accumulate more experience. Gradually learn more about your own sales skills from practice. The following is for reference only!

Telephone communication skills and presentation skills

1: "No, then I have something to do." "No, I'm going to visit my friends then."

Telephone sales skills: (name of potential customer), I'm sorry, I must have chosen an inappropriate time, so would it be better to make an appointment?

2: "I have a friend who is also engaged in this service!"

Telemarketing skills: If your friend is your service agent, I believe he has provided you with good service. However, I don't want to repeat what you already have. If you are free, may I visit you?

3: "I have no money!"

Telemarketing skills: (the name of the prospective customer), your judgment must be right. However, the idea I want to offer you may be something you have never heard of. Now you'd better get to know it first, in case of emergency. If you are free or free, may I visit you? "I know the product you said. Even if I want to buy it, I have no money now." Yes, Mr. Chen, I believe that only you know the financial situation of the company best, right? And our system is to help you better save costs and improve performance. You won't object, will you?

4: "You are just wasting your time!"

Telemarketing Skills: Are you saying this because you are interested in us? Why is the service not interested?

5: "I am for you; The service is not interested! "

Telemarketing skills: (name of prospective customer), I don't think you will be interested in something you haven't seen, which is why I want to visit you. I hope the information I provided is enough for you to make an informed decision. Will you be in the office? "Believe me, I have read it. We are not interested in what you mentioned. " I see. No one will make a hasty decision on a product that they have never seen before, right? So I want to visit you in person this afternoon or tomorrow morning. We have made a detailed market survey, and this product is of great help to enterprises like yours. Do you think it is more convenient for me to show you the information in person this afternoon or tomorrow morning, or ... To refuse you without interest, you should give him an idea. You should taste the pears yourself. )

6: "I'm busy!"

Telemarketing skills: That's why I called first. (name of potential customer), I hope to visit you at your convenience. Excuse me, are you free? Can I visit you? "I have been busy these days, next quarter." Yes, you must be busy managing such a big company. That's why I will call you first to confirm your time and not waste more precious time.

7: "I really don't have time."

Telemarketing skills: Facts have proved that you can develop this enterprise to such a scale, which proves that you are an efficient person. I'm thinking: you won't object to a system that can help your company save costs, save time and improve work efficiency, will you?

8: "You are wasting my time."

Telemarketing skills: If you see that this product will bring some help to your work, you certainly won't think so. Many customers gave a high evaluation of our products in the "customer feedback receipt" sent back after using our products, which really helped them effectively save money and improve efficiency. There is no time to refuse you. You should use the concept that the busiest person is not necessarily a successful person. Successful people must pursue efficiency. )

9: "Just talk on the phone."

Telemarketing skills: I only need to spend 5- 10 minutes to visit you and give you a demonstration in person, so that you can better understand our products, right?

10: "I don't need it."

Telemarketing skills: I understood all your thoughts before you saw our information. This is one of the reasons why I want to visit you.

Telephone communication skills and presentation skills

Point 1: You must know who you are calling.

When many salespeople began to introduce themselves and their products, the phone rang once before they found out who they were looking for. As a result, the other party said that you have the wrong number or that I am not someone. There are also salesmen who make mistakes in the name and position of customers, and some even make mistakes in the company name of customers. These mistakes reduce your credibility before you start selling, and in serious cases, you will lose customers. Therefore, every salesman should not think that making a phone call is a very simple matter. Before telemarketing, be sure to find out the customer's information, and more importantly, find out whether the caller has the right to make a purchase decision.

Point two: the tone should be steady, the words should be clear and the language should be concise.

Many salesmen are nervous when they pick up the phone because they are afraid of being rejected. Their tone is flustered, they speak too fast and their words are unclear, which will affect your communication with each other. I often get sales calls, but I can't tell the company name clearly, say that I don't invite products, and I can't figure out the purpose, so I have to refuse. Sometimes it takes a few minutes to figure out his purpose, and then sit through his introduction and still don't understand what the product is. Therefore, in telemarketing, you must make your tone steady, so that the other party can hear what you are saying clearly, and it is best to speak standard Mandarin. Telemarketing skills should be as concise as possible, and products must be emphasized to attract customers' attention.

The third point: the purpose of calling is very clear.

Many of our salespeople didn't think carefully and didn't organize the language before calling. As a result, they made a phone call and found that they didn't say what they should say, and the sales purpose they should achieve was not achieved. For example, I want to call a potential customer of my product. My purpose is to let the other party know more about my products through telephone communication and have the opportunity to buy my products. With this purpose, I will design the simplest product introduction language, and then introduce the performance and price of the product according to the needs of the other party. Finally, leave a deep impression on the other party to achieve the sales purpose. Therefore, telemarketing skills must have a clear purpose when using telemarketing.

The fourth point: 1 minute to introduce yourself and your intentions clearly.

This is a very important telemarketing skill. Thldl.org.cn, I often get sales calls from the same person, but I never remember his name and company. The reason is that he only introduces himself as Xiao Zhang every time he calls. The company name is very vague, and I can't remember it for a long time. In telemarketing, we must make clear the company name, our own name, product name and cooperation mode. Don't forget to emphasize your name at the end of the call. For example: Manager XXX, nice to meet you. I hope our cooperation will succeed. Please remember that my name is XXX. I will keep in touch with you.

The fifth point: do a good job of telephone registration and follow up immediately.

After the telephone salesperson finishes the call, he must make a registration, make a summary and classify the customers. Class A is the most promising. They should call back in the shortest time and try to reach an agreement. Class B is achievable and should be followed up continuously. Even dare to let customers place orders, such as manager XXX. After several communications, I have prepared five products for you. I hope I can deliver it to you today, and I hope you can remit money as soon as possible. Class c has no intention of cooperation. This kind of customer, you should call him from time to time to see what his needs are.

Telephone communication skills and presentation skills

The first important sound

Have a happy mood.

Correct posture and clear voice

Answer quickly and accurately

Politeness before hanging up.

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