Ask about the provisions of the new Consumer Law on the issue of breakage of fragile items purchased online.

The situation you are talking about is that you should be compensated. If the customers buy the goods there and find that they are broken after they get home, it means that the quality of the products you sell is not up to standard. When a person buys a product, he cannot say that he will return it if it is damaged, so compensation should still be stipulated. Many stores on Taobao have this promise. If the product is damaged, they will be compensated. Therefore, you should work hard on packaging. If you use foam underneath, Wrap this friend, and use some inflatable plastic bags around it. If the whole package is well packaged, it will generally not break. In fact, after the buyer buys it, it is not ruled out that some people may not hold it and drop it to the ground. But this situation is rare, because the buyer does not want to touch the damaged flowerpot when he buys it back, so he is careful when taking the flowerpot out of the package. Most of them are due to the small damage caused by the express transportation process. , the flower pot is broken, and you should also know that during the express delivery process, it is almost a meal and thrown away. Therefore, if your packaging is not good, it is likely to cause a landslide. First, you must find the cause of the landslide from yourself, whether it is The new name is still an old joke. You must ensure that the goods purchased by customers are in good condition.