The staff of the pedicure shop greeted guests on one knee, which triggered a heated discussion. How to treat excessive service?

In this pedicure shop in Rizhao, Shandong Province, the security guard was asked to kneel down to remind customers of the steps, while other employees were asked to bow 90 degrees.

Guest, caused great controversy.

The standard for ordinary employees to bow has only been seen before when sweeping graves. Although they want to express their respect for customers, their expressions are very serious. This is to treat customers as gods, or to send customers to see God. The same store, the standard is still different. Is the security guard lower than other clerks? As you can see from the video, that half squat is really

Kneel on one knee. ?

Under the objective conditions that the economic environment and the virus are still persistent, it is understandable for stores to attract customers in order to improve their services, but they should use their strength.

Direction, so grandstanding, I'm afraid I can't achieve what I want, but let the guests stay away from it.

Enthusiastic service does not mean excessive service, and formal actions do not mean respect for customers. It is better to really do a good job of internal work than to throw a moth into the fire like this.

Promotion, smiling service and sincere hospitality, but these are too strong.

First, grandiose service will not make customers feel treated like God, but will only make people feel too ostentatious. It's a bit exaggerated that pedicure shops make employees grovel so much, which makes them feel a bit strange. Pedicure shops sell services, and guests only experience massage services.

For employees, a job should not bend more than 90 degrees, let alone kneel on one knee.

There are many ways to respect guests and welcome them. There's really no need to treat earning a salary as a cowardly expense.

The service of Haidilao should have been well received before, but it didn't reach this point. Now the pedicure shop feels that business is booming.

All make the difference between employees too big.

There are countless videos like this on the internet, and the mood of the masses has gradually turned from indignation at the beginning to fatigue and finally numbness.

Brush to the next video after watching it.

I think all professions, regardless of rank, deserve to be respected, even if they are takeaway brothers or employees of pedicure shops.

But many times, in order to live, they have to bow their heads.

Many pedicure shops are decorated very tall to make customers feel like emperors when they come, so the staff inside

The workers basically adhere to the principle of customer first.

But to be honest, I don't think it's necessary to get down on one knee and bend over 90 degrees.

As the saying goes, all professions deserve respect.

Secondly, I didn't meet many people who knelt down to serve in restaurants, probably because I was poor and went to cheap restaurants.

Because, but some people will squat down, because they probably want to build a level with you, or lower than your height.

Degree, so it is not so "high above", but generally they are also standing and serving normally. Going to hotels with rooms, especially hotels with hot springs and female generals, will have kneeling service, on the one hand because

Japanese people are very polite, on the one hand, because the table on tatami is very short, just like the bed in your university dormitory.

Just like a folding table, the waiter can't serve food without kneeling.

The consequence of excessive service is that customers are highly uncomfortable and even suspect that they have entered informal places such as pyramid schemes. If you go in and find a pedicure,

The level is not so good, but the gap in my heart is bigger.

From the employee's point of view, if you just bend your knees and don't kneel down, you may feel that you are in a service-oriented place, and this behavior feels wrong.

There is nothing unusual, but it does not conform to the management culture.

The present situation is that the shareholders, bosses, managers, employees and some customers of pedicure shops can accept it.

Some customers can't accept it, and most netizens can't accept it.

Third, China people really can't blindly follow the craftsman spirit of the service industry. Because, behind this kind of excessive service in Japan, there are actually amazing economic costs and social burdens. It's ourselves, China.

People should sum up their own service experience in development, but it is worth learning from Japan and even the whole world. Customer is God, which is the service experience we learned from Japan. Even for a 20-year-old young man, such a tedious and abnormal job can kill people, but it is not practical.

So, go your own way, listen to what others say, and make up your own mind. At least, we don't have to serve the public blindly.

Learn from Japan slowly.

Respecting consumers does not mean that employees lose their dignity. There is no distinction between high and low occupations, and there is no need for excessive service.

The service industry is getting more and more involved. Money may not be earned as much as before, but some behaviors that hurt self-esteem are getting bigger and bigger. the best

Our service is based on solving the actual needs of customers, which naturally makes them relaxed and happy. It's understandable if a pedicure technician is kneeling for a customer's pedicure, but why should the security guard do it?

I don't think it makes sense to say that other pedicure shops do this, so I have to follow suit. So if other pedicure shops kill people and set fires,

You learned it, too.

Fourth, the root cause is that the boss doesn't treat employees as human beings, or thinks that money makes the mare go. Now that I have been paid, what do I want you to do?

You must do what you have to do. Few people have to bend over for five buckets of rice.

Of course, everything has to be said in two ways. If it is necessary for work, as I said earlier, pedicure technicians kneel to serve customers.

It is not too much if it is necessary and within the scope of reasonable service. However, I also think that pedicurists can sit on a small bench, not necessarily.

Be sure to kneel.

But the main occupation of security guards is to protect safety, and they don't have to kneel down or kneel down to customers. Just groveling.

The image of the knee is too unnecessary.

There are many ways to show a good service attitude. We should focus on the right path instead of delving into these empty things.

Let employees hate it, but also attract social abuse.