How can I protect consumers' rights and interests in the face of Gree's after-sales service?

1. Consumers and operators can complain to the administrative department for industry and commerce where the operator is located or where the third-party platform is located.

2. According to Article 39 of the Law on the Protection of Consumer Rights and Interests, disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

3. Measures of the administrative department for industry and commerce for handling consumer complaints. Consumers may complain to the administrative department for industry and commerce where the operator is located, or to the administrative department for industry and commerce where the third-party trading platform is located.