How to communicate with customers and summarize catering

How to communicate with customers and summarize catering

How to communicate with customers and summarize catering. In the sales process, people cannot avoid communicating with customers. In communication, There are many things that need to be paid attention to when communicating. Let’s take a look at how to communicate with customers and summarize catering skills. How to communicate with customers and summarize catering 1

1. Don’t show off

When talking about yourself when communicating with customers, you should introduce yourself realistically and give a little praise. Never get carried away, brag about yourself, show off your origin, knowledge, wealth, status, performance and income, etc. .

This will artificially create barriers and distance between the two parties. You must know that between people, heads are close to each other; but pockets are far away. Remember, your wealth belongs to you personally; your status belongs to your company and is temporary; but your service attitude and service quality belong to your customers and are eternal.

2. Don’t be straightforward

As the saying goes: “Don’t slap someone in the face, don’t expose someone’s shortcomings.” When we communicate with customers, if we find that he has a lack of understanding, If something is appropriate, don't point it out outright, saying that this is not the case? That is not right either?

Most people are taboo about being embarrassed or embarrassed in front of others, so they should be taboo about being frank. Kant once said: "To a man, the greatest insult is to say he is stupid; to a woman, the greatest insult is to say she is ugly." We must look at the person we are talking to and make sure that what we say is meaningful. When speaking to others, you must master conversation skills, the art of communication, and give tactful advice.

3. Don’t argue

When salespeople communicate with customers, they should never forget their profession and what their identity is. You must know that arguing with customers will not solve any problems, it will only arouse customer resentment. If you deliberately have a heated argument with a customer, even if you gain the upper hand

If you win and make the customer speechless, bruised, blushing, and ashamed, you will be happy and happy. But what do you gain? Lost customers, lost business.

4. Questioning

When communicating with customers, sales staff must understand and respect the customers' thoughts and opinions, and must not talk to customers in the form of questioning. Talking to customers in a questioning or interrogating tone is a sign that the business staff is not polite, a reflection of disrespect, and hurts the customer's feelings and self-esteem. Remember! If you want to win the favor and admiration of your customers, avoid asking questions.

5. Orders

When talking to customers, sales staff should smile a little, be kind, speak softly, and use a tone of consultation, negotiation or asking for advice. When communicating with customers, you must not talk to people in the tone of orders and instructions. Always remember one thing - you are not the customer's boss and you have no right to dictate, order or give instructions to the customer. How to communicate with customers Summary of Catering 2

Sales skills and methods

1. The best sales skill is to adapt to changes

The best sales skill is Be adaptable. Because different customers have different situations, including his personality, his clientele, his work and rest time, working habits, occasions, etc. Different customers have to use different methods, including the time of our visit, words and demeanor, facial expressions, tone of voice, how to create a relaxed atmosphere, etc., are all different.

To use sales skills to perfection without leaving any trace, salespeople need to practice and master extraordinary skills.

2. The multiple roles of salespeople

An excellent salesperson must not only study products, but also study language and performance. In other words, he is not only a salesman, but also a linguist and a performer. He ultimately achieves the goal of sales through ingenious language and vivid performances.

3. Be good at observing words and expressions and take corresponding measures

An excellent salesperson must and should first be good at observing words and expressions. He can understand people's psychology through a person's subtle movements and expressions, and Be able to respond quickly, take appropriate measures, seize opportunities, and defeat the enemy.

Therefore, an excellent salesperson is both a warrior and a general. He can charge into battle and strategize. He can effectively mobilize and direct all aspects of himself during the negotiation process or the promotion process. Organ, quick eyes, quick mouth, quick movements, firmly control the scene, actively guide the customers, and do not be led back by the customers.

4. If you know how to behave, you will sell.

If you know how to behave, you will sell. On the contrary, if you do not know how to behave, you will not sell. People who know how to deal with the world are often more careful people. He can figure out other people's psychology very well and can use appropriate methods to get along with others. Therefore, he can quickly enter the role when selling products and use appropriate methods. way to get customers to accept his product.

Of course, life skills are not something you are born with, but are learned through constant training. Similarly, sales skills are also mastered through continuous practice. The more you practice, the better your skills will be and the stronger your ability will be. Just like the oil seller said: "Nothing but familiar hands and ears."

5. A good mentality and way of thinking will lead to good sales results

What kind of mentality and way of thinking will lead to what kind of expression and behavior. The mentality and way of thinking are the front of the car, and the way of expression and behavior are the body and the rear of the car. If the front of the car goes in the wrong direction, the body and the rear of the car will undoubtedly go in the wrong direction. If you have a good mentality and way of thinking, you will have good ways of expression and behavior, and you will also have good sales results.

6. Creating a relaxed atmosphere is the key to successful sales

Whether you can create a relaxed atmosphere is the key to successful sales. If you can create a relaxed atmosphere, make customers smile, and make customers laugh, you will open the door to the customer's heart, you will be able to enter the customer's heart, and the customer will be willing to listen to your voice. In other words, if you open the bottle cap, you can pour water into the bottle. On the contrary, your water cannot be filled in and can only be poured outside.

At the same time, you must also pay attention to the way to open the door and the way to open the cap. If the door is ajar, you cannot slam it hard. If the bottle cap is originally loose, you cannot open it like a vacuum. Use a screwdriver or knife to pry off the lid, which will frighten the customer

If the customer is unwilling to open the door and bottle cap due to bad mood or other reasons, you have to try to open it, and open the heart Doors and bottle caps are the most effective way to create a relaxing atmosphere.

7. Humorous language is the most effective way to create a relaxed atmosphere

There are many ways to create a relaxed atmosphere, but humorous language is the most effective way to create a relaxed atmosphere. There is a magic weapon in Chinese martial arts, which is called four pairs of tricks. If you use skill, you can win by surprise. For example, when an enemy attacks, if you resist it head-on, both sides will most likely suffer losses.

If you step aside and take advantage of the opponent, your opponent will immediately jump to the ground. The same goes for conflicts with customers. For some problems, if you explain them head-on, you may not be able to solve them even if you say a thousand or ten thousand sentences. But if you change your approach and use humorous words, you can solve them with just one sentence.

8. Smile is the best sales brochure

No matter at any time, in any place, in front of anyone, especially in front of customers, you must keep smiling. Smiling not only makes others relaxed, but also makes yourself relaxed. It is a positive hint to yourself and others' psychology. It is the golden key to open the door of depressed psychology and the after-rain to dispel the dull and humid air in your heart. Sunlight. Smile is the best sales brochure. Summary of how to communicate with customers Catering 3

Customer communication skills and conversation skills are the key to winning sales

1. I still take too many health care products now, let’s talk about it after that.

Describe the difference between our products and the health supplements he takes. The advantages of our products can improve the efficacy of the medicine and promote the absorption of nutrients. The effect will be better when combined with it.

2. Your products are for rich people. My financial situation is not good, so I will talk about it later.

Many of our customers are in poor economic conditions, with only 700 to 800 yuan a month. They were skeptical at first, but after they tried it! The effect is very good and I have been taking it for almost three years now. We also have a customer who eats very well. Her sister is a farmer, has coronary heart disease and is in poor health.

Under her influence, her sister also spent some of her savings due to her desire for health. I started taking it, and the effect is very good. I have been taking it for almost two years now. They were all in poor health and had no choice but to eat. Eat early and you will benefit early, and it will cost you less. If you get sick and go to the hospital, you should also know that it will not only cost you so much.

3. Even after taking a lot of medicine, it doesn’t work.

Our product is not a medicine, it is a genetic preparation that repairs your damaged cell genes starting from the most basic aspects of the human body. We have many customers here, and some of them had the same concerns as you at first, but later found that the effect was very good after using it. You can talk to them about it.

4. We don’t have that condition now, let’s wait and see.

Disease waits for no one. Once a disease occurs in your body, you have to create conditions to borrow money to treat the disease even if you don’t have the conditions. It is better to invest less to replenish your health now.

5. Now my body is maintained well through exercise and diet, and I don’t need to take care of myself.

I think your approach is very right. Medicinal supplements are not as good as dietary supplements. Life lies in exercise. You have done it, but you also know that we cannot supplement all nutrients through food, just like our oligonucleotides. Once the body cannot synthesize acid, it can only be supplemented externally, otherwise your genes will be damaged.

6. My wife doesn’t believe that. He is very annoyed with you people.

It seems that your ability to accept new things is stronger than that of your wife. In fact, since you have accepted it, you should slowly do your wife's work. Health is a matter of two people. Only when the whole family is healthy can we be happy. And it will definitely be much easier for you to do your job than it is for us to do our job. You can also take it back to eat first, and when your body becomes healthier day by day, your wife will see it and accept it.

7. I have been taking health supplements for many years but the effect is not very good. Let’s stop talking about it.

It’s obvious that your awareness of health care is better than others, because you take so many health care products. In fact, these health products are effective, but you have not chosen the product that suits you. You can see that our product is completely different from other products. It is an essential substance in our cells and the most basic substance for the performance of human life. If it is lacking, the body will go into trouble. It will definitely work if you use it.

8. I am still young, and those things are for the elderly.

Youth is our capital. The more capital we have, the healthier we will be in the future. It will be too late to replenish it when you get older and are seriously lacking.

9. How does your product treat my disease?

I have already told you about the specific mechanism of action, and it is included in the health information I sent you. If you are still worried, I can introduce you to a few uncles and aunts who have the same condition as you. You can have a good chat with them and I think you will believe it. You can also come to our venue to have a look.

10. The effect of taking the medicine from the hospital is okay now, let’s wait and see.

I think you know better than me that medicine has three parts of poison. Taking medicine will damage the liver and kidneys. The liver and kidneys are the largest metabolic organs of the human body. Traditional Chinese medicine believes that the liver and kidneys play a role in strengthening the body. Once symptoms occur, Problems can produce a variety of illnesses. Our products have good liver and kidney protection effects, can resolve the toxic and side effects of drugs, promote the absorption of other nutrients, and increase the efficacy of the drug by 4 to 9 times. It's best for you to eat.

11. The health-care effect is too slow. If I take it for a few days and it has no effect, I will lose confidence.

You also know that disease is not acquired in a day or two. It is the accumulation of years and months that makes us what we are now. Therefore, if we want to fundamentally eliminate the disease, we must slowly treat the root cause. This is the truth when illness comes, like a mountain falling, and when you get rid of it, it's like spinning threads.

12. Now that I have your information, I will go find you myself after I have researched it thoroughly.

Is there anything you don’t understand? I can explain it clearly to you directly, which is much better than reading the information alone.

13. I get angry after eating xx.

Eating xx will not cause you to get angry. The reason why you get angry is a manifestation of the disease. If the disease does not show up, it will not be cured quickly. And you see, nucleotides are added to the milk powder for children now. If they get internal heat, wouldn’t they all get internal heat? Who would dare to drink milk powder?