Cases of communication skills with superiors

In the workplace, the importance of communication goes without saying. Communication with the boss is more important. Mastering "interpersonal skills" is not to step on others, but to reduce resistance in work. I sorted it out below for your reference.

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Meng Meng, who graduated for more than a year, worked as an advertising copywriter in an advertising company. Beautiful, smart, neat, won the appreciation of male bosses.

Once, the boss gave her an important task: to make a detailed planning plan according to the boss's established ideas. The boss first told her that this customer was a project of a large local real estate company, and said that this customer was very important to the company's development. To this end, the boss first put forward the planning idea, so that she can just make a planning plan according to this idea.

Meng Meng was puzzled: in the past, the boss always made a request at most, and the planning scheme was completely completed by himself, and he was praised by the boss every time. "Is it the boss who doesn't trust himself? Don't believe in your ability? " She found a fatal mistake in the boss's thinking. If she makes a planning plan according to that idea, she will definitely be rejected by the customer.

So Meng Meng found her boss again. At that time, the boss was having a meeting with the leaders of the whole company, but she said bluntly in front of everyone: your thinking is not right at all, so you should just ... directly deny the boss. This makes the male boss feel very embarrassed. The plan turned out to be given to someone else. Although the final planning scheme was not the boss's idea in advance, Meng Meng's colleagues did not directly refute her boss like her, but communicated with the boss privately, and the boss took the initiative to correct the original idea. The result is naturally happy.

Comments and suggestions: men want face, and male bosses value face more. As a subordinate, it is dangerous to challenge one's authority regardless of the boss's face, especially in public, embarrassing the boss is the most taboo.

First of all, promise the work assigned by the boss. Then, find an opportunity to communicate with the boss alone, explain your thoughts, and suggest that the boss think about it, so that the boss can feel that you are thinking of him and do your work better. Generally speaking, your boss will consider your idea, and he won't feel ashamed.

02

Ms Sui is the sales manager of a beauty products company, and manages a team of more than 30 female salespeople. As a female boss, Ms. Sui is decisive and resolute.

At the beginning of her tenure, in order to motivate her subordinates to accomplish their tasks better, Ms. Sui spent a few nights alone, formulated a number of reward and punishment clauses under the company's general reward and punishment policy, further refined the company's reward and punishment policy, and even quantified the weekly and daily workload of salesmen.

At the departmental meeting, Ms. Sui took out her own reward and punishment clauses and read them to her subordinates. Halfway through, she began to talk about it, and her voice changed from a whisper to a loud complaint: Is it difficult for a little fairy to complete such a rule? Are you sure you don't want us to rest? Try it yourself ... Ms. Sui ignored it and continued reading. After reading it, Ms. Sui did not let everyone express their opinions and ideas, and the meeting was over. At that time, Ms. Sui believed that any system would cause different voices, but it could not be abandoned.

With a more detailed and specific reward and punishment system, Ms. Sui has high expectations for improving sales performance. However, a month later, Ms. Sui saw a list of sales performance, which surprised her: instead of improving, it dropped by 30%. Senior leaders of the company asked her about the reasons for the decline in performance.

"Is it the reason for the change of the market itself? I don't think so, because almost all my peers are growing. The problem of product quality? I don't think so The product quality has been very stable for a long time. So, it's human?

So, she found several business backbones to have a meeting and let them talk about their views. After chatting for a whole afternoon, Ms. Sui finally suddenly realized that when formulating specific reward and punishment regulations, she could only rely on her own subjective will, without consulting these salesmen in advance, and rushed to implement it after it was announced, so she had no chance to give you advice. This will inevitably lead to subordinates' fear of difficulties, complaints and even slacking off. It is these factors that led to the decline in sales performance this month. After that, Ms. Sui immediately stopped the implementation of the new regulations and re-formulated the policy after fully communicating with her subordinates. The opinions of subordinates are respected, and the performance will naturally go up.

Comments and suggestions: It is undeniable that as a middle-level leader, Ms. Sui's original intention and intention in formulating policies are good. Because of good performance, the income of subordinates will naturally rise. The main reason for the decline in the final performance is that Ms. Sui did not fully consider the ideas and suggestions of her subordinates before formulating the policy, and the terms were too harsh, and she did not consider the affordability of her subordinates and did not communicate with her subordinates in time and effectively.

Therefore, before formulating policies, especially major policies, we should fully communicate with subordinates, explain the significance and purpose of policies to them, and strive for their understanding and support, so that policies can be true. Deeply rooted in the hearts of the people, the implementation will be more thorough.