The story of Li Suli.

Li Suli has made remarkable achievements on the 10 meter carriage, and has become a flag of the national public transport industry. In addition to her great love for her work, she devoted all her enthusiasm to her work, which is also inseparable from her emphasis on social skills, oral art and artistic language. How did Li Suli pursue the spoken language art and finally achieve it? 1. Warm people with love. The biggest feature of Li Suli is that it pays attention to emotional communication with passengers. She exchanged sincere feelings for the true feelings of passengers and warmed the hearts of passengers with fiery hearts. Every time she leaves the station, she will "greet" the passengers with a kind smile on her face and a sweet and pleasant voice. On the morning train on the first day of New Year's Day, she sent sincere wishes to the passengers who could not rest and reunite with their families during the festival: "Passengers, today is the first day of New Year's Day. First of all, on behalf of all the members of the train crew, I wish you a happy Spring Festival! I wish you progress in your work and all the best in the new year ... "Although the carriage was very cold, Li Suli's words made the passengers active and everyone's heart suddenly warmed up. 2. Promote people with "field". In addition to its own efforts, Li Suli also attaches great importance to creating a civilized, polite, respectful and friendly "public field" on the bus, so as to arouse all passengers' resonance for love and kindness, as well as the echo of civilization and courtesy. When the young man offered his seat to the mother and daughter who just got on the bus under Li Suli's inquiry, and the little girl who was seated forgot to thank the young man who offered his seat, Li Suli gently reminded: "Little friend, uncle gave your seat. What should you say? " The girl's "thank you, uncle!" "Isn't that including Li Suli's kindness? Because of this scene, after the girl and her mother got off the bus together, no one grabbed this seat for two or three minutes. The seat was finally given to a slightly older and thinner lesbian. Isn't this the effect and intensity of the field? It is the "Li Suli effect" of Li Suli's "field" to promote everyone's love, kindness, civilized behavior and polite behavior. 3. convince people by reasoning. Any job will encounter such and such problems. Although the bus routes in Li Suli remain unchanged, they are faced with changing passengers. All kinds of passengers will bring different problems to the conductor, and all kinds of uncivilized behaviors will also occur. Facing the passengers who spit at random on the floor of the carriage and refused to accept the criticism of other staff members on the carriage, Li Suli showed mercy and persuaded others with reason. She walked up to the uncivilized passengers and talked about it: "Look, our car is cleaned every day, and it's unsanitary for you to spit everywhere! In addition, spitting is not good for your health. " First, she explained that "our car is cleaned every day", euphemistically criticized uncivilized passengers for not respecting the work of bus staff, and then guided them to realize the mistake of spitting from the perspective of passengers' own health, which was reasonable and reasonable. Especially after she finished speaking, she squatted down to wipe away the sputum, which played a more important role in informing than they did in the voice, not only shocked the souls of uncivilized passengers, but also educated other passengers on the bus. Therefore, uncivilized passengers can take the initiative to apologize to Li Suli when they get off the bus; Until the end of the train, no passengers even threw a piece of paper on it. 4. attract new people. Li Suli's works are eclectic. She humbly learns from the model workers of other trains, learns enthusiasm from the model workers of No.44, learns propaganda from the model workers of 10, and learns simplicity from the old model workers. In addition to improving the service content, we also pursue novelty and uniqueness in the service form, and strive to create our own service characteristics. Her working language is not limited to the general "scripted", but unique, giving passengers a refreshing feeling and making them easy to accept and willing to accept. For example, when the vehicle turns, she reminds passengers to sit still; In the case of full load, it is necessary to guide the passengers in the car. She said, "Please take a half step inside, and the comrades at the back will come up." When the elderly, the sick and the disabled got on the bus, she asked, "Which young comrade wants to sit less for a while ..." These words are very close to the actual situation of passengers, which makes people sound very kind. Think about it, you can provide convenience for others by moving half a step, and you can help others by sitting for a while. How inspiring and attractive. Narrowing the scope of mobilizing to give up one's seat to "young comrades" seems to be nonsense, which also includes Li Suli's many thoughtful thoughts. A "half step" and "a little while" are the best proof that "as long as everyone gives a little love, the world will become a beautiful world" 5. move sweetly. Li Suli has a sweet voice and a sweet smile. In order to give the passengers a "sweet" word, she made full use of her voice advantage and exerted the charm of her voice on the special stage of 10 meter carriage, striving to express her voice beautifully. How to pronounce words with breath, how to grasp tone and intonation, and how to control time are all the projects she practiced repeatedly under the car. Facing the passengers, how to show a moving smile is a "procedure" that she has tried to drill into the mirror countless times. Her family became her loyal audience and strict coach, and the mirror on the wall became her sincere audience and critical referee. It is the hard work under the car that leads to the warm and generous expression and behavior, soft and sweet voice and language on the car. Some people say that Li Suli is an excellent conductor with outstanding eloquence. Indeed, the spoken language art and artistic spoken language have given wings to Li Suli's service work.