Three hurdles in the development of IT consulting industry

China's IT industry has experienced glory and downturn, and has entered a rational stage of sustained and healthy development. Opportunities in emerging markets have begun to emerge. A new round of IT investment will be fully launched in industries such as finance, energy, telecommunications, transportation, manufacturing and retail. This is an opportunity for the development of the IT consulting industry. Huge profit margins are driving China's IT consulting market. Foreign consulting companies are flocking to it. Domestic consulting companies are blooming everywhere. There are as many as 30,000 to 40,000 large and small consulting companies. However, most companies are like a passing cloud. In the battle of the market, They come in a hurry and leave in a hurry; they bravely rise to the forefront and only a few dozen companies have formed a certain scale.

As one of the industries with the most "money" prospects in China, the IT consulting industry is going through the pain of development and change. On the one hand, the market and industry are in a booming stage, on the other hand, domestic IT consulting companies Life is not easy. It is difficult to recover consulting fees, and the "final payment" of a considerable number of projects has been left unfinished. How to get out of the predicament is to explore your own problems and solve them in a targeted manner. At present, the problems of consulting companies are highlighted in three aspects:

1. Low customer satisfaction and low success case rate

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In the final analysis, the consulting industry is a business service industry. It solves problems for customers and creates value for customers. Customer satisfaction is the key to the success or failure of consulting projects. Low customer satisfaction will have a negative impact on the consulting industry. The reputation has caused some small and medium-sized enterprises, especially private enterprises, to dare not outsource projects. The low number of successful cases has become a stumbling block to the development of the consulting industry.

On the one hand, customer demands are constantly increasing. Some companies have senior managers who have worked hard in the IT industry for many years and have received professional training. Some of them have been consultants and provide consulting services to such companies. , what the consultants submit to the customer's desktop must be sharp ideas and more effective overall solutions, otherwise it will be difficult to be satisfied. On the other hand, consulting companies take on unfinished consulting projects for the sake of immediate interests, and temporarily form project teams according to project needs. The consulting cycle is short, and the consulting results are often unsatisfactory. There are even jokes that outsiders provide consulting for industry insiders. .

2. The shortage of senior IT consultants and the lack of effective accumulation of consulting resources

Statistical information recently released by the Shanghai Talent Agency Industry Association shows that the demand for talents in Shanghai’s consulting industry has increased significantly, and even foreign investment has The company is looking for a senior consulting manager with a monthly salary of 30,000 yuan. For some consultants who provide career planning consulting services, their fees range from more than 60 to more than 200 yuan per hour. Consultants with high reputations are generally highly professional and sharp-tongued.

This news reflects from one side the "bullish market" of professional and experienced IT consultants. The IT consulting industry has been developing in China for more than 20 years, and experienced senior consultants are also There are endlessly emerging, but when it comes to each consulting company, it is still as bright as a morning star. (Liu Wenjie of CCID Consulting Co., Ltd.)

The competition for talents that are easy to come by but hard to find will not ease in the short term. So another big problem that consulting companies encounter is how to Prevent delays in providing services to clients due to consultants' human resources being out of schedule. If a new person joins, it will take a long period of learning and accumulation before they can directly contact customers. To speed up the modernization of the consulting industry, it is necessary to strengthen the accumulation and effective reuse of consulting resources. At present, consulting companies are considering replacing those with qualifications. Or experienced consultants can compile it into a software or program to implement a process. If the process is managed well, the consulting process will become a consulting service industry based on computer software, turning this service industry based on the intelligence of workers into a consulting service industry based on computer software. , transforming consulting experience and results into some reassembled and reused modules. The work that originally took a month to complete can now be completed in one or two days.