One-minute telemarketing skills

Telemarketing must overcome fear and establish a good attitude and self-confidence. If you are afraid to call someone you don't know to promote your product, then this call is unlikely to succeed to a great extent. Next, I will share with you one minute of telemarketing skills. Please refer to.

One-minute telemarketing skills

1. Make a good first impression. The telemarketer should give your name first and then ask, "Is it convenient now?" Don't start with "May I bother you for a few minutes?" As a start. In fact, it is inconvenient to receive sales calls at any time, but few people really respond like this. Instead, they will ask why you called, suggesting that you can continue chatting.

Honesty and trustworthiness is the premise of conversation. Everyone likes or believes in honesty, so we should adopt a more honest and humorous way, such as: "This is a sales call, I don't think you will hang up?" According to people's experience, only one in ten people hang up at this time. Don't say this is a XX survey, or anything that makes people feel false.

When talking with customers, focus on the advantages of your product or company, and don't say such polite words as "our products and services are to make customers successful". You should explain how your product can help customers solve their problems, so that they will buy your things. Your explanation must cover two or three problems that this product can solve.

The questions raised by customers are also their concerns. You should solve it as soon as possible and provide corresponding solutions. This is the cornerstone of the conversation between customers and you.

To get a chance to meet the customer, you can say, "Miss Wang, if it is so important to solve this problem, can we make an appointment to meet next week and I will explain it to you in detail?" When the other party decides to meet you, telemarketing is completed. Such sales calls can be completed in less than 5 minutes on average. Mastering the above five principles of telemarketing can help you overcome dialing anxiety and get immediate results.

Telemarketing speech

1, I have no money?

I can understand your feelings, especially about money. I found that our daily basic maintenance cost is less than a pack of spare parts (10 yuan/day, 3650 yuan per year). Women can't live for money, but for beauty. Money creates wealth and value, otherwise, it is just money in the bank and people in heaven.

I have no time. I'm busy?

Great! I like working with busy people. They are often very capable, and of course they know how to make effective use of our timeliness. Sister, if you don't pay attention to skin care now and concentrate on your career, you may spend more time in this area in the future. In addition, irregular life and excessive struggle can lead to black and yellow skin, aging and pigmentation. If you use effective products when not in use, it will lead to serious consequences of skin problems. A strong woman should also have good health and a good face. If you agree, I will arrange your time reasonably. By making an appointment, you can spend the least time caring for your skin, okay?

3. I use it? World famous brand? I don't believe you, okay?

Great, you use a big brand that is popular internationally. I've heard of this product. It's really good. That's why I especially want to tell you, because a product will be saturated after being used for a long time, just like what we often eat. Sometimes we have to change the taste of food and adjust the structure of food, which may be more scientific and comprehensive. You can also eat some farm food when you eat delicacies. Our brand is the crystallization of the latest technology. You can give yourself a chance to try, because there is a saying that what suits you is the best.

I won't listen to you sell products?

Sister, I'm not selling, I'm teaching you skin care and beauty products and correct nursing methods. I hope that through communication, we can guide everyone to a good lifestyle. In this sense, sister, I hope you regard me as your personal beauty consultant, not an ordinary salesperson. My mobile phone is open 24 hours a day. What is the number? I hope it can help your beautiful face.

5. How is the product? I've never heard of it.

Sister, you are a very strict and rational person, and nothing I say is useless. You won't know until you have experienced it yourself. Facts speak louder than words, and no one's words count. The skin is in charge. Look at this fashion magazine. Our products come from country X and have a history of X years in China. They have developed rapidly, with thousands of franchisees and hundreds of thousands of consumers. Bacon once said that existence is reasonable. Confident, confident that women are the most beautiful, I am super confident in our products, I believe I can help you.

6. I opened the card, but I can't take time to care every day?

We don't want you to come every day, just two or four times a month. The time is up to you. After you get the certificate, you will have your own beautician. Her only job is to remind you to get a beauty treatment on time, take care of your skin regularly and explain skin care knowledge. She will call you if you don't come. Besides, time is like squeezing water in a sponge. No matter how busy you are, you can make time. Beauty needs time to care.

7. I have no money with me today. Can we talk about this later?

It doesn't matter whether you bring money or not. I just want to tell you that today is our discount day, a unified national promotion activity, and we also send you a beauty card. Introducing products is just one of our jobs. I'm just giving you some advice. Anyway, there is no shop after this village. Can you pay the deposit? do you have your visiting card？ There is a bank nearby, so we can go to your house. Only by discounting today can you save money, and you can save XX money (help with the bill). Can I be so interested in banks? Anyway, if you must be beautiful, you must act. I know, this money is nothing to people like you.

8. I have other products at home. Wait till we run out?

Now no one has several sets of products at home, just like any woman in the Great Hall of the People does not have several sets of clothes. Moreover, the products at home can be used at any time, and our products do not conflict with those produced at home. Using household products after beauty salon care can produce synergy, and the effect is 1 1 greater than 2, just like the combination of injection and medicine. Sister, I have another suggestion. I wonder if your product has been opened. If it is opened for three months and is not kept in the refrigerator, the effective components inside will be lost and bacteria will breed. Sister, in that case, don't put anything bad on your face.

9. I used a lot, but it didn't work?

Sister, your product was only used a few times casually, and you didn't insist on nursing. This is unscientific and unreasonable. There is also a process of taking medicine to treat diseases, which can only be cured without interruption. That's treating the symptoms, not the root cause. This is a universal law and scientific common sense, and it does not depend on electricity. Sister, persistence can have an effect, persistence can have a miracle, and we use XX products, which are internally adjusted and externally raised. The effect will definitely surprise you, and you can eradicate your defects in three months. It doesn't work. We can't provide you with after-sales service, do you think?

10, I have work to do, so I can make one for free?

Sister, I can't see the effect once. Now it is only the most common and basic care, and free care is just nourishing. Your skin foundation is very good, but you can see that there are still some pimples on your face. If you want to remove facial defects, you need to do more continuous treatment. Women need to love themselves and give themselves extra weight, but they can't give themselves freedom. Besides, elder sister, only by paying can we become our real customers, and beauticians can devote themselves wholeheartedly. They also live by their grades, which is quite difficult, don't you think?

1 1, I went to buy clothes, not cosmetics.

Sister, no matter how beautiful, dirty and old clothes are, you can throw them away when they are out of date, and you can change the ugly ones. The skin cannot be changed for life. This is the person closest to you. You can cut double eyelids even if your eyes are not good-looking. The skin can't be changed! Who doesn't want the skin to be firm and elastic, white and red, and stay young forever? Face and skin are our business cards, the best witness of youth and vitality, and the greatest capital of women. We should invest to maximize our value, which is the best investment.

12, I want to discuss it with my husband.

Sister, beauty is a woman's business, and drinking beer and watching football is a man's business. Women should remain mysterious. Women have no mystery, men have no freshness. If you let your husband know everything thoroughly, it will lead to visual fatigue and aesthetic deficiency. If one day you make yourself beautiful and give your husband a new image and a surprise, such a woman is the smartest. You said to discuss with your husband, which also shows that your husband and wife respect him very much. He holds a very important position in your heart, and I think he will definitely support you.

13, I am a laid-off woman worker?

Sister, tell a joke. If you are really laid off, you need beauty more, because the external beauty conveys the internal spirit. Through beauty, we can tell others that although people are laid off, our hearts are not laid off. We can face life calmly, find new jobs and new posts quickly, and rejuvenate our career in the second spring! Sister, people should live out their spirits!

14, that's very kind of you, but I have to think about it?

Sister, I think you still agree with our skin care plan for you. It's normal to think about it. But there must be a result of consideration. Many opportunities slip away because of too much consideration, and so does life. Only by doing and considering is the right way. This is definitely an opportunity, only today. Don't miss it. Sometimes we women need a little courage to spend. But women want to believe in feelings more. Only by finding the right feelings can they find the direction of women. Don't worry about giving us this face! You give me a trust, and I give you a beauty.

15, beauty is a lie, just to make people pay the bill?

I don't know if you've ever done beauty, and I don't know your understanding of beauty. Beauty is a kind of beautification, and beauty is a kind of life interest. Sister, why make up? Make-up is a social etiquette and a respect for colleagues and friends. Similarly, you may be guided by what newspapers and media say, but you should know that these news like to exaggerate the facts, and sometimes even make things out of nothing. For example, when watching the news, you should have your own opinions and not be influenced by others. The simplest thing is that many Hong Kong stars don't have beautiful women, and many of them have published books. The book of Beauty King sells well all over the country. Sister, it's like eating when you are hungry, the car needs maintenance, and the skin needs nutrition and eating. If it's a lie, it's not China's biggest lie. There are tens of millions of women doing beauty treatments.

16, I am too old to work.

Sister, you are so young and energetic. Qian Qian, when you meet others in the future, don't say you are old. Isn't there an advertisement saying that at the age of 30 and 60, as long as the mind is young, everyone will always be young. Beauty has no national boundaries in the world, regardless of age. Besides, you have been worried about your children all your life. You didn't have the conditions before, but now you just make up for it. We have chosen anti-aging products and projects for you to make you younger.

17. What if the customer asks for a discount?

Our national unified price, the company's national chess operation. This is a business rule. Good products will never be discounted. If the price is discounted, our service will also be discounted. Surely you won't accept it? Profession is the last word, and the effect is a strong guarantee. Sister, it's like seeing a doctor without a discount. There are many discounts, and as a result, I don't need to say it. Our brands and products are very high-grade, and they are impeccable in terms of professionalism and word of mouth. Discount is not confident.

18, I worked in another beauty salon. Do you have any other cards?

Sister, beauty is a kind of enjoyment, a kind of relaxation and a kind of pursuit. It's not like eating fast food. You have to pay attention to the taste and quality after eating, don't you think? In addition, beauty also needs to be upgraded. We can try new projects and new products. If you feel that other places are not satisfied with your ideal, I hope you can give me a chance. Maybe we are a beauty salon suitable for you. Experience it, because we know that competition can make us progress and make our customers more affordable. So, elder sister, please tell us our shortcomings and tell others our advantages.

20. When the beautician talks about the products, the customers are silent and pretend to sleep.

What's the matter with you? You are tired. I'll give you a massage and pat you on the back. Are you sleepy? This is a sign of physical crisis. If there is something wrong with your appearance, your life may be unhappy. Such as: q: occupation? A good teacher, if a stay-at-home wife, asks her how to find such a good husband.