Insurance telephone sales skills and speaking skills

The insurance industry is an industry that has developed rapidly in recent years. So as a salesperson in the insurance industry, have you mastered the telephone sales skills and speaking skills? The following is the "insurance telephone sales" that I have compiled for you. Techniques and speaking skills", for reference only, I hope it will be helpful to you!

Insurance telephone sales skills

First, the company will send you data every day, how much it sends depends on the situation . New data comes every day, so we need to handle the arrangement of new data and old data. You can type yesterday’s old data from 9 to 10 a.m. If you have introduced the product, you can type new data from 10 to 12 o’clock. From 2 pm to 3 pm, you can make follow-up calls to those who are interested. From 3 pm to 6 pm, both old and new data can be arranged. You can also make some missed calls. This is a personal experience and of course everyone has their own way. It also depends on your mood and mentality every day.

Second, after introducing the product, it is to solve the customer's problem. Generally there are the following questions.

1. I don’t need it;

2. I’ll think about it;

3. I have already bought insurance or have a lot of insurance;

4. I will discuss it with my family;

5. I am not interested in insurance;

6. I have social security;

7 , Insurance is all a lie;

8. I have never heard of your insurance company;

9. I have no money;

10. It’s too troublesome;

11. The income is too little and so on.

Ways to solve these problems: identify/solve the problems raised by customers first (peace psychology) + buying points + crowd psychology + promotion.

Example: I don’t need to

Identify or solve the problem: Well, Miss Liu, I can understand (or I can understand, I can understand), we are safe and healthy. Will consider spending money to buy insurance. Haha! But let’s take a step back and say that in life or work, we are not afraid of ten thousand, we are afraid of the eventuality. If something happens, when these risks come, we will not be able to buy insurance. These expensive treatment costs and future living expenses will be borne by yourself or your family. Therefore, insurance is bought only when it is not needed. It is also necessary to prepare for a rainy day. Of course we also hope to be safe and healthy.

Buying point: With our plan, when the guarantee period expires, you will get a lot of your accumulated pocket money. You can get it back 100% without any loss, and you will be given an extra 25%. of premium. (There are many points to buy, so you don’t have to pay out all)

Herd mentality: Many of our customers have multiple insurances. After hearing about our plan, they found it to be very cost-effective and they all joined in.

Facilitation: Ms. Liu, are you inside or outside the customs?

Third, question-answering skills:

1. Accept the question + wave back ( rhetorical question). What kind of insurance do you think is the most suitable for you?

2. Accept questions + soft questions (you can answer whether there are any). Do you have the habit of saving money?

3. Accept questions + give examples to resolve doubts or misunderstandings. A client I worked with before, his surname was Liu, also thought this, but in the end he thought about it and ended up applying for insurance for his children.

4. Accept the problem + turn the objection into a selling point. The less money you have, the more you need insurance, or you need to save money even if you don’t have money.

Fourth, after solving the problem, you must promptly facilitate or assume the transaction. After a phone call, you should constantly summarize the product's selling points to impress the customer on the product. Usually listen to recordings and take notes, and write down good speaking skills. Because writing a recording note may take a long time, so be patient with yourself. How you deliver your opening remarks + how you introduce your product, what your tone of voice is, how you solve customer problems, what you say when you encounter someone + how you handle customer information or bank cards, all should be recorded.

Fifth, learn to judge customers’ buying signals. After introducing the product and solving the problem. For example, customers ask questions: How much do you pay every month? How many years do you need to save for? Are you covered for illness? How will you make a claim? How long will the coverage last? As long as customers ask questions, all products are purchased. Please grasp the signal in time.

Sixth, you must learn to praise your customers. Say more nice things, but don’t flatter them. According to the occupation of different customers, you can talk about the situation of the industry appropriately and praise them, but don't keep chatting.

Collection of classic insurance sayings

1. Leave something useful to your wife and children instead of leaving some burden for them to take care of.

2. Although you have to pay a price for taking action, if you don’t take action, the price you pay will be even greater.

3. No one dies at the right time, either too early or too late.

4. Life insurance is creating the cash you need most.

6. Insurance is like a parasol. If you don’t take it with you when you need to use it, you may not be able to use it if you do.

7. If your child had a choice, he would definitely not choose you as a parent. Your child relies on your health and work to survive.

8. Death is not free, but comes with a price.

10. Life insurance salesmen come to you with cash when you need money, while other salesmen, lawyers, and accountants come to ask you for money.

11. Buying insurance means raising a filial son who will be able to support him twenty years later.

12. Insurance is like the switch of a thermos. Although it costs a little more, it can protect children from accidents.

13. Your wife, children, car, and house are now your property. Clothing, food, housing, transportation and other expenses are your liabilities. However, once problems occur, only insurance can immediately turn them into assets. Go pay those bills.

14. Why are Europeans and Americans getting richer and richer because they have life insurance, while Chinese people only save money. If they save 10 million and divide it among their four children, one person can only get 2.5 million, 2.5 million. Then divide it between the two grandchildren, and the more you divide it, the less it will be. And insurance can buy 10 million for a small price.

15. Spend a little money to lighten the burden on your shoulders.

16. Every day, some people refuse insurance, but many people buy it; every day, some people doubt insurance, but many people get insurance benefits.

17. The coffins contain dead people, not old people.

19. Buying life insurance is like signing a contract with God, guaranteeing that there will be no problems in the next twenty years or a lifetime, and that if there are any problems, He will take care of it for me.

21. Purchasing life insurance is not an increase in burden, but a responsibility.

22. When a male owner dies, the wife needs to spend more time making money to support the family. The children not only have no father, but also no mother.

24. Many people often say: "If I had known... I would have..." If we don't take precautions in advance, it will be too late when a disaster occurs!

27. Buy Insurance only transfers part of the deposits in the bank to the account of the insurance company, but does not spend it.

29. When your child gets sick, you can’t say: “Wait a minute, I’ll get sick again when I have money.” Insurance is that money.

30. Would you consider your family’s living expenses? Would you consider your children’s education expenses? Insurance is a substitute for future living expenses and education expenses.

32. Your lawyers and accountants can only do their best to reduce your losses within the legal scope, but they will not pay the bills on your behalf.

33. Are you willing to marry a woman with two children? If not, who will your wife remarry? A poor widow may have to marry again, but a rich widow does not. Definitely get married again.