A basic norm of foreign-related etiquette is

To maintain your image, you must first start by maintaining your own image. To be dignified and elegant. On foreign-related occasions, citizens must pay attention to grooming their appearance and conduct themselves to make themselves look good and personable

Neither humble nor arrogant is a basic principle of foreign affairs etiquette. It requires everyone who participates in foreign affairs activities to realize that they represent their own country, their own nation, and their own unit in the eyes of the people of other countries. Be calm, decent and upright. You should not be afraid of feeling inferior and humble, nor should you be arrogant or arrogant. ?

Enthusiasm, sincerity, and enthusiasm for others. Enthusiasm not only means that you are sincere in treating the person you are communicating with, but also reflects your friendliness, care, and enthusiasm for the other person. However, as a foreign affairs staff, you must have a certain "degree" when treating people warmly, and pay attention to "the degree of enthusiasm." ?

Respect privacy. Respect privacy. This is actually a logical corollary of the above-mentioned "passion in moderation". The so-called respect for privacy mainly refers to advocating active respect for the personal privacy of each person you interact with in international exchanges, not asking about their personal secrets, and not inquiring into their private matters that they do not want to make public. At present, in the international community, respecting privacy or not has been recognized as a basic sign of whether a person has personal upbringing in dealing with others. In foreign-related interactions, respect for privacy is actually reflected in the following "eight don'ts" when people talk. 1. Don’t ask about income and expenses. 2. Regardless of age. 3. Don’t ask about love and marriage. 4. Regardless of physical health. 5. Do not ask for home address. 6. Don’t ask about personal experience. 7. Regardless of religious beliefs or political opinions. 8. Don’t ask what you are busy with.

Pay attention to credibility and keep promises. In the international society, people attach great importance to the credibility of the partners they communicate with and pay attention to "Be true to your words and be resolute in your actions." 1. Make promises carefully. In foreign-related exchanges, all formal commitments made by grass-roots civil servants to foreigners must be made within their capabilities and with caution. They must not make hasty promises or make promises that are large and ambiguous. 2. Strictly abide by the agreement. In the international society, credit is image, and credit is life. Since "Chinese people have always kept their word," grassroots civil servants must strive to abide by their agreements, fulfill their promises, and act as promised in foreign-related interactions. ?

Respect international conventions, be respectful and orderly. In foreign affairs exchanges, according to international conventions, the most basic rule is to arrange multiple people side by side. The right is higher and the left is lower. That is, the right is up and the left is To be inferior; to regard the right as honorable, and to regard the left as inferior. In other words, when standing, walking or sitting side by side, in order to show courtesy, the host should take the initiative to stay on the left and the guest on the right; the gentleman should take the initiative to stay on the left and ask the lady to stay on the right; the junior should take the initiative to stay on the left and ask the elder to take the right; unmarried Those with lower status and status take the initiative to sit on the left, while those with higher status and status sit on the right. ?

Ladies first Ladies first is one of the common communication conventions in the international community, especially in Western countries. In social situations, "ladies first" should be mainly reflected in the following aspects. 1. Respect women. When talking to women, always use their honorifics. When it comes to specific content, the conversation should not embarrass the women present. When arranging the etiquette sequence, women should be listed before men; 2. Take care of women. In all social activities, men should take good care of women: when seated, they should be asked to choose a seat; when dining, their taste should be given priority; 3. Care for women. When going out, men have to carry heavy things for women. When entering and exiting a room, men should open and close the door for women. Men are not allowed to smoke in front of ladies at any time; 4. Protect women. Men should do their best to protect women under all difficult and dangerous conditions. When passing through dangerous sections, men should walk at the front. When walking on the road, men should walk on the outside. Men should take the initiative in any dangerous matter.

Personal Image

Clothing Reception staff should dress appropriately and appropriately for business occasions, social occasions and leisure occasions, and should not be the same. Official occasions must be solemn and conservative, dignified and generous, and strictly adhere to tradition. Do not emphasize individuality, be too fashionable, or appear casual. It is best to wear dark woolen suits, skirts or uniforms. Jackets, jeans, sportswear, and bodybuilding pants are not allowed. , vests, shorts, travel shoes and sandals. Clothes should not be too dirty, wrinkled, torn, revealing, see-through, too large, too small or tight.

Social occasions mainly refer to banquets, dances, evening parties, gatherings and other social occasions. Clothing should highlight fashionable personality. You can wear fashionable clothes, formal dresses or national costumes. It is best not to wear uniforms or casual clothes. Dressing for casual occasions should be comfortable and natural, avoid formality. In formal occasions, reception staff should dress correctly and appropriately. All buttons should be fastened tightly. Sleeves or trouser corners should not be changed. It is not advisable to put too many things in pockets or trouser pockets. Trademarks on clothes should be removed first. It is best to wear a suit under the hood. Wear a white shirt, dark socks, black leather shoes, and a tie. Wear no or less woolen sweaters. The whole body should be dressed in three colors. Makeup Makeup is the act of modifying one's appearance and beautifying one's self-image through the use of beauty products. Requiring employees to put on makeup to work can help reflect the unity and discipline of the unit's orders and prohibitions, and help make the unit's image more distinctive and distinctive. Employees are required to put on makeup to show respect to the people they interact with. Participating in official activities without makeup will be interpreted as contempt or an insult by the partner. In official activities, employees are generally required to abide by the following rules when it comes to beauty and makeup, which is a matter of overall concern: Rule one is that work makeup should be mainly light makeup. The main characteristics of work makeup are simplicity, beauty, elegance, and a distinct three-dimensional effect. It should give people a deep impression, but it does not allow to look too powdery. In general, it should be light and expressive. Rule 2: Avoid excessive use of aromatic cosmetics. It is generally believed that when getting along with others, if your fragrance can be smelled by the other person within one meter, it is not considered excessive. If your fragrance can still be smelled by someone three meters away, you must have used too much perfume. Rule 3: Avoid wearing or touching up makeup in public. Especially if they do this in public at work, it is very rude, and it will also make people feel that they are not dedicated to their work and only regard themselves as a "fashion" or "vase". One thing that needs to be mentioned in particular is that ladies should never put on makeup or touch up their makeup in front of the opposite sex with whom they have a normal relationship. Rule 4: Avoid discussing makeup with others. Rule 5: You should avoid any imperfections in your makeup. ?

The grooming eye is the window to the soul. When communicating, you must pay attention. The total time of eye contact with the other party should reach 50-70% of the entire conversation. Avoid dull, indifferent, peeping, looking around, and wink. Smiling is essential at reception events. It is not appropriate to laugh with your mouth open so that your teeth can be seen at a glance. Appropriate makeup can make a person radiant and energetic, but try not to show traces of modification. It is not suitable to wear heavy makeup and it is not suitable to wear makeup in public and private occasions. Men especially do not want oily heads and powdered faces. Hairstyles should not be weird or avant-garde. Reception staff must clean their faces regularly every day, maintain oral hygiene, manicure their nails frequently, and refrain from growing beards. ?

Hairdressing Hairdressing generally refers to the care and modification of people’s hair. Under normal circumstances, people often start from scratch when observing a person. Often leaves a very deep impression on others. The basic requirements of hair care etiquette are: you must always maintain a healthy, beautiful, clean, refreshing, hygienic and neat state. To truly meet the above requirements, you must take care of yourself in several aspects such as washing, combing, and maintaining your hair. Washing hair is, first, to remove dirt, second, to remove dandruff, third, to prevent odor, and fourth, to make hair organized. Additionally, it helps maintain hair. After modification, the hair must be solemn, simple, elegant and generous as its dominant style. No matter what hairstyle you choose for yourself, you are absolutely not allowed to add unnecessary decorations to your hair at work. Under normal circumstances, it is not advisable to use colored hair gels and hair creams. Men should not use any hair accessories. When it is necessary for women to use hairpins, hair ties, headbands or headbands, they should keep them plain and simple. The colors should be blue, gray, brown, and black, without any floral decorations. Never wear colorful, brightly colored hair accessories or hair accessories with cartoon, animal, or flower patterns at work. If it does not match the uniform, hats are not allowed in the workplace. Various hats intended for decoration, such as berets, princess hats, bachelor's hats, baseball caps, hairpin caps, or decorative turbans, Wearing it on the heads of people who are working is very incongruous and disproportionate.

Contact and conversation People should have a positive attitude towards participating in external concierge activities. In the past, some people believed in the policy of "speaking less is silver, and not speaking is gold." They believe that in external situations, they can only avoid making mistakes by being a "taoist priest who keeps his mouth shut" without opening his mouth.

This is a negative, inactive thought. Of course, sometimes, in a specific situation, it is also possible to use the "silence" strategy. However, this cannot be reduced to a general attitude. In particular, the current international situation is very favorable to our country, and the "opening up" policy has provided us with a wide range of opportunities. On external occasions, we should not be reserved, nor should we just gather with Chinese people to chat. Instead, we should have extensive contacts, make more friends, and actively carry out external activities in accordance with China's principles and policies for foreign work. Contact and make friends, that is, meet relevant people through direct dating. For example, when a new envoy arrives, it is customary to pay an on-arrival visit. By visiting the host country, you can make friends with leaders of the host country, heads of relevant departments, friendly social celebrities, and envoys from various countries stationed there. The on-site visit is a courtesy visit, and the scope of the visit can be determined according to local conditions. Through visits and conversations, we can learn a lot about the situation, and some envoys have to pay their respects in return. In this way, mutual relationships can be established quickly. When personnel from each business department arrive, they can also request to visit the corresponding personnel. ?

When introducing friends in social situations, be cordial and natural. For example, at a family banquet or small reception, the host usually introduces the guests who arrive first to the guests who arrive later. But be careful not to take the female guest who arrived later to introduce all the guests. In large-scale events, if an acquaintance is chatting with other guests, you can go forward and say hello so that your friend can introduce you to everyone. In social banquet occasions, guests invited by the same host can also introduce themselves to each other proactively and politely. When introducing two people to each other, the general rule is: introduce other people to the more distinguished person. For example, introduce younger people to older people, introduce ordinary visitors to people of higher status, etc. In some special circumstances, introductions should be made with caution. For example, you know that they may have known each other in the past, but then stopped communicating with each other for a long time; or in a diplomatic occasion, diplomats from two hostile countries are present at the same time. Even if they have no personal grudges, they may not be willing to interact with each other in public. . At this time, the day should be avoided to introduce each other to them. The language used to introduce people to each other should be concise, clear, and polite. ?As a public official of a country, organization or enterprise, when speaking to the outside world, you should of course adhere to principles and should not violate China's foreign policies. Some misunderstandings from the outside world should also be clarified. For example, people now often talk about the issue of world population control. Foreigners are very concerned about the population control issue of China, the most populous country, and highly appreciate our country's achievements in this regard. However, some people have doubts about my country's one-child policy, as well as specific regulations on late marriage, contraception, and abortion; others express their incomprehension about certain punishment measures in this regard. Under such circumstances, we should proceed from the actual situation of our country, patiently, meticulously, and seek truth from facts in publicity and explanation. We should also have a relatively clear understanding of the current basic domestic and international situation, major international events, and important issues in bilateral or multilateral relations, and adhere to our country's principled stance. ?

In social situations, talking about the political, economic, diplomatic and other aspects of the situation is of course an important topic that often occurs. Especially when major international events occur, they often become a hot topic, and sometimes even become a hot topic of discussion. At such times, you can often hear the spread of the latest news and the elaboration of various different views. People who are thoughtful should pay attention to and make good use of this opportunity. Some people worry about not being able to find a suitable topic in social situations, resulting in a relatively silent and embarrassing situation. In fact, the topics in social situations are very broad. In addition to the political issues mentioned above, there are also global issues that people are concerned about, such as environmental protection, population growth, traffic support, disease prevention and control; youth education, aging issues, etc., as well as sports, movies and television, Painting, music, folk customs, technological development, future world, etc. can all become interesting topics. Foreigners often talk about things unique to China, such as traditional Chinese medicine, Tai Chi, Qigong, Peking Opera, Chinese cuisine, etc. It can be seen that the topics that can be talked about are so wide and diverse, and it can be completely combined with the environment and place, the profession and interests of the conversation partners, and the knowledge and level of each person, and use local materials to introduce topics, from the shallower to the deeper. This can not only avoid "cold spots", but also enhance understanding and friendship, and enrich one's own knowledge. ?

We must learn to be good at asking questions and ask for advice humbly.

This requires respecting the other person when asking questions, being natural and appropriate, and not asking embarrassing questions, nor making people feel that you are deliberately trying to find out things that others do not want to talk about. If others always avoid what you ask, don't ask again and again, but try to change the subject. Questions can also play a role in guiding and changing topics. ?

Wit and humor are very valuable in conversation. Sometimes speaking a few philosophical words, witticisms, or telling a joke can liven up the conversation and make the atmosphere cheerful, and can even solve problems, so that some difficult problems can always be easily solved. When Mao Zedong attended the Moscow Conference, where the countries participating in the meeting had a close relationship with each other, he quoted a popular Chinese story, saying that two clay Bodhisattvas broke into pieces and mixed the clay, then reshaped the two Bodhisattvas. The result was "You There is me in you, and you are in me.” He also advised Khrushchev to unite and not engage in great-power chauvinism. He said: "Although the lotus is good, it still needs the support of green leaves"; "A good man must have a gang, and a fence must have three stakes." His vivid and philosophical metaphors won the appreciation of many participants. In 1692, my country shot down a U-2 high-altitude reconnaissance aircraft. Many foreign reporters wanted to take the opportunity to learn about the development of China's missiles, so they asked Foreign Minister Chen Yi how the U-2 aircraft was shot down. Chen Yi replied humorously: "I stabbed him down with a bamboo pole!" which caused everyone to burst into laughter, thus avoiding the blunt answer of "no comment." Of course, there is a difference between silence and sarcasm. People should not sarcastically or insinuate each other without reason. ?

When talking to each other, you should pay attention to the differences in Chinese and foreign habits. For example, when foreigners meet and greet, they often use "Hello!" "Good morning!" "Good evening!" and so on. "Where are you going?" "What are you doing?" are commonly used by Chinese people to inquire about other people's private affairs, but are generally not used in foreign countries. Asking "Have you eaten?" will be misunderstood as not having eaten yet, and you are preparing to treat. When meeting foreign acquaintances, it is common to say "Hello!" as a greeting and greeting. Some young friends just say: "Hi! (Hi)" which seems more casual. It is said that there are many people in the past American presidents who swear and use foul language. Some people call this "national abuse." Nowadays, swear words and taboo words appear in some literary creations. This is a kind of vulgar taste and a kind of social pollution. Certainly not in social situations. ?

When others are talking, do not come forward to listen; if you intend to participate in his conversation, you should join in with the camera according to the situation, and do not force it. When there are more than three people in the conversation, proper care should be taken of all people present, and do not just talk to one or two of them while leaving the others in the cold. In social situations, being reticent or even saying nothing can easily lead to misunderstandings. Thinking that there is something unhappy or dissatisfactory about you, or that you are unwilling to express your opinions directly, are interested in what others have to say, etc. Sometimes there is sound in other people's conversations, so you have to learn to be good at understanding and adapting to circumstances. Continuously improve your conversation skills. Content and level of conversation. Therefore, we must continue to learn and improve, pay attention to reading and reading newspapers, enhance knowledge and cultural quality. Only in this way can we talk well, speak meaningfully, use appropriate wording, and use vivid language. This requires real effort. ?

With the progress of society, telephone conversations are becoming more and more common. Hotlines have even been set up among some national leaders. When making a phone call, 1. First of all, you should let the other party know who you are as soon as possible, and both parties on the call should state their names; 2. If you need to find someone, ask the other party to "wait a moment"; if the person is not available, reply "He is not here" "If the other party asks to find someone else or asks when they can call again, you should answer politely; 3. You should use concise, bright and polite language when calling; 4. Unless you understand the other party's living habits, generally do not call in the morning. If you call someone before 8 o'clock or after 9 o'clock in the evening, you should also pay attention to the other party's rest at noon; 5. After making a call, you should politely say "goodbye" and do not interrupt the call at will. If the phone fails, try to reconnect it; 6. If you are in a meeting or receiving guests, in order to avoid keeping the guests waiting, you should explain the situation and ask the caller to call again at another time; 7. The mobile phone can only be used at appropriate times. places can be opened. Mobile phones should not be used in front of hospital beds, theaters, cinemas and other performance venues; 8. The use of mobile phones is prohibited on airplanes.

It is also inappropriate to use mobile phones on buses and trams; 9. Mobile phones have strong radiation, so when others are listening to the radio, stay away to avoid interference; 10. When dining in a restaurant, you must leave the table and go to Go to a corner of the restaurant to use your mobile phone; 12. When making international calls, you should be aware of the time difference so as not to disturb others' rest, etc.