How to cultivate the psychological quality of flight attendants

How to cultivate the psychological quality of flight attendants?

In flight, most special situations happen when the crew is

How to cultivate the psychological quality of flight attendants

How to cultivate the psychological quality of flight attendants?

In flight, most special situations happen when the crew is unprepared. However, the nature, timing and possible serious consequences of special circumstances vary widely. How to reduce the losses caused by special circumstances to aircraft and passengers mainly depends on the experience, psychological state and skill level of flight attendants. Whether flight attendants can transition from the psychological state of bearing to the psychological state of coping when encountering special circumstances, and whether their thinking, emotions and actions are coordinated and accurate and conform to benign norms in the whole conversion process depends on the prophet's own instinct and acquired influence and training. ?

First, how to cultivate the quality of flight attendants?

(1) Give yourself psychological hints of happiness and happiness on a regular basis?

Working on an airplane is a job that requires great endurance. Today, among the airworthiness planes of China Civil Aviation, the longest plane is only about 65 meters. Flight attendants must spend at least 5 hours in this space every day, and the intercontinental route will spend more than 10 hours continuously. "Working on an airplane" means that flight attendants must have strong self-adjustment ability. Of course, maximizing work interest through team strength is also one of the ways to find work pleasure in a narrow cabin. ?

(2) Feel relaxed in humor?

Flight attendant work is not easy, just like the secretary has to stay up late to write materials, the teacher has to use the rest time to prepare lessons, and the pilot doesn't want the customer to fly the plane. The work itself is to pay, and the work is always rigid and serious. How to adjust mental state, turn negative emotions into positive attitudes, and learn to be silent is very important. If the flight attendants can learn humor at work, it will change the boring atmosphere in the narrow space, resolve the contradictions and pressures in service and improve interpersonal relationships. ?

Flight attendants should learn to create a humorous environment. You make faces at colleagues when passengers are not looking, tell jokes to each other in the service room, guide other flight attendants to tell funny things, or put some humorous pictures in your work bag and take them out when you are in a bad mood. This can also achieve the effect of changing your mood, and you can work with ease and ease. ?

(3) Don't let boredom become an inertial psychological state?

A happy mood can bring you good luck, especially to reduce the boredom in a small space. If your happy mood can infect passengers and flight attendants, you will get an opportunity to be affirmed by others today and gradually improve the psychological quality of flight attendants?

(4) Good popularity is the capital of happy work?

The cabin is small, so it is important for a crew member to get together. Whether flight attendants get along well with each other is also one of the factors that affect the quality of flight attendants. Many new passengers think that "the most difficult thing to serve is not passengers, but colleagues." In a narrow space, a little discordant voice between colleagues will produce great contradictions.

Suddenly, because there is no room and object to release dissatisfaction. Good popularity can not only make the work pressure of flight attendants disappear. Good popularity needs to be created by the flight attendants themselves. ?

(5) looking for fun?

In the crew, colleagues respect each other (even if the other party is the most humble employee) and create a harmonious working atmosphere, which will naturally produce a happy working mood. On the contrary, you will get opposition and disapproval from other flight attendants. The greater the resistance, the less likely it is to get a happy mood. ?

(6) agree with the habitual behavior of colleagues?

As a member of the crew, you should take the initiative to understand the habitual behavior of your colleagues. If their behavior does not affect other people and work, I suggest you take an inclusive attitude. If you keep pointing out the habitual behavior of other stewardesses, others will think that you are criticizing her, that you are abandoning her, and that you are not a stewardess, so that she will not agree with you. On the contrary, she will be very defensive because you hurt her, and she is likely to have an argument with you. ?

Don't let colleagues with negative thoughts interfere with your mood?

People's emotions are easily disturbed by others, especially young flight attendants are more likely to accept negative emotions in a narrow space. At work, if you want to have a pleasant working environment and positive work enthusiasm, you can do it in the following ways:

1, keep your distance from negative colleagues. If you don't want to be disturbed by their negative emotions at work, then you should keep your distance from them. Pay more attention to the feelings of passengers in the cabin, see what else you can do for passengers, and pay attention to specific work. But give them (negative colleagues) care in life, but don't discuss any problems with them. ?

2. Communicate with motivated colleagues. If you look carefully, those positive flight attendants will always show you a strong smile, how confident this smile is, and they will complete any unremarkable work so seriously and do things with enthusiasm for their careers. You can get strength from them. You will think, we are actually the same kind of people, and I should be like him. ?

Second, how to improve the psychological quality of flight attendants? Heartfelt service?

Service starts from the heart. Service must come from the heart, otherwise no amount of training, systematic theory and the best training will help. Don't stop thinking about "why", but focus on "what to do". Service comes from one's own will: willingness to serve others and bring joy to others. Seeing the happy smile of the guests is the source of your service. The more you love your guests, the more they love you. On the contrary, the less you like your guests, the more unhappy you will be. Therefore, "I am willing to provide services to guests and bring them joy!" " This should be an instinctive desire. This wish should be to exclude the mandatory service behavior of the unit rules and regulations, and be willing to serve others and serve him.

It is a habit in your life that children bring joy. Without this habit, your life will be unhappy. The service that can win customers' satisfaction is the first step to improve the service. ?

(2) Is the service return sincere?

Work hard for yourself and your works will be the most beautiful. To achieve perfect flight attendant service, besides the complete system, the flight attendants' mastery of norms and competent leaders on board, it is more important to rely on their mentality. Flight attendants should know that "under the premise of mutual respect, the service provided to guests means giving them more opportunities in the future, and more opportunities will accumulate." In the monotonous work, I was not intimidated by the setbacks and difficulties in my work, and I found more and more positive feelings about life. ?

(3) Education and training of love?

Heartfelt care, love and service. The most concrete performance is "serving the guests with heart". Serving guests with your heart requires loving them with your heart, observing them with your heart and impressing them with your sincerity. Love your guest with your heart, observe his behavior carefully, keep his expressed and unexpressed wishes and needs in mind, and let your service satisfy him, make him happy and satisfy him. Service comes from the heart, which is the first point of perfect service. Only the service with a strong sense of service from the heart can constitute a perfect service, which is the first step towards perfection.