A lot of dissatisfaction and some complaints about Renhe Hospital

Event 1: During the Chinese New Year, I was at a loss because I got cheilitis, and my lips were swollen and about to rot. I went to Renhe Hospital to see a doctor. The pre-examination doctor said that I had to hang up the stomatology clinic, so I hung up the stomatology clinic without any doubt. However, many patients in stomatology waited for more than 3 numbers from 9: in the morning, that is, I didn't see the doctor until after 3: in the afternoon, and it was my turn. The doctor looked at my situation and said, Sister, there is no medicine for your illness. You have to go to the tenth hospital for dental treatment. Then the next day, I got up early and went to the stomatological hospital for registration. Finally, Ten thousand words of swearing are omitted here. Fortunately, the tenth people's hospital is next to me, and I also went to the pre-examination. This time I hung up on the dermatology department, and the dermatologist gave me a few cents of medicine and I was optimistic about the disease. Such a small problem has been bothering me for a day and a half. . .

the second event happened today. I started to have a sore throat yesterday. I guess I was too tired a few days ago and got acute pharyngitis. Later, I also went to Renhe Hospital to make an emergency call, because Renhe Hospital is really close to my home, and at least it is also a second-class first-class hospital. The pre-examination only allowed me to hang up at the outpatient clinic, so I went to the Otolaryngology Department, and the doctor was a director-level doctor. The blood test ruled out the possibility of COVID-19 and diagnosed me as acute pharyngitis. OK, after mixing some medicine and atomizing it for so long, the doctor didn't ask me what my allergic history was, and at the same time, he looked through my previous cases, so I took the medical record card to pay for it without doubt. When I came back after paying the fee, I found that he gave me an allergic medicine, hehe. Then find him, change the dressing, issue a receipt for returning the medicine, and at the same time, it is very convenient to say that you can go down to the registered person to refund the money and then pay for the medicine. I didn't say anything. After atomization, I went to the registration counter and waited for about a dozen people. The service staff blamed me for not returning the medicine at the pharmacy first. I was super depressed here, and I specifically asked what I should do, that is, return the medicine and then get the medicine I paid for, and then come and register and then get the medicine. Right? That person said yes, that's the rule. So I went to the pharmacy to wait in line, and waited for more than a dozen times. The man asked me for the invoice to be paid. I said that all the documents were here, so you can read them yourself, or tell me which one and what color the ticket was. She didn't want to read it, so she called the other person in charge directly and said that this person refused to issue the invoice and wanted to refund the money. I #? @#? %#……%? . I found the receipt when I hung up the phone, and then asked me to continue to register for a refund, but I didn't get the medicine here, which contradicted the words of the window service staff before. Then there was a team of more than a dozen people, and it was my turn. The man said that the doctor had made two boxes, but only one box was returned. I% ........................................... again? #%……#%。 The fire flew into a rage Only those who go back to that pharmacy find something wrong with themselves. Finally, it was jumping the queue to complete such a simple step. I am still very angry when I think about it at night. I am a patient with laryngitis. As a medical worker, they don't have the ability to care for the patient. Just after the atomization, it hurts even more when I quarrel with my throat for a long time. That's the service. The most irritating thing is that the hospital has various regulations. But everyone's rules are nonsense from their own standpoint. There is no unified speech and service ability. Of course, doctors who do atomization are very responsible, but the quality of people in this hospital is really uneven. Why do you hire such medical workers to work? Why is there no formal training in hospitals? You don't understand the minimum service. I don't want them to bow their heads like counter attendants. I think being a patient needs the most basic respect. I took a leave of absence to see a doctor, not to find fault or to make money. They make money by treating people. Before I left the hospital, I took a look at the suggestion box and found that the equipment was available, but there was no place to put the letter in. Spread your hands? ♀♀? . I can only spit here. I hope their service has not delayed more people. I also hope that their service quality can be better. To put it bluntly, such people will be deducted or eliminated in any company where I have worked, and they actually work in the hospital with peace of mind. At least it's community service. Ha ha.