What should I do if I buy something on Taobao and get it shipped incorrectly?

Communicate with customer service first, then return or negotiate. Online shopping is a normal thing in this day and age. The purchased items may be sent in the wrong order or in excess. This is a normal phenomenon. At this time, you can contact customer service to coordinate or return the product according to the situation.

For example, once something purchased online arrived, it was completely different from the real thing. So I took a picture and sent it to the seller’s customer service. After seeing it, the customer service understood the situation and gave a plan. The first was to return the product. The second is to compensate for the price difference of five yuan. Because the price of the product was relatively low, it was not cost-effective to mail it back, so I chose the price difference of five yuan. Although you sent it by mistake, the quality is still very good and you accepted the five yuan compensation from the seller. Products purchased online are shipped from the warehouse. The warehouse is busy, so sometimes the wrong goods may be sent, which is understandable. After communicating with customer service, the other party will help you solve the problem. As for how to do it, it can be determined according to the situation.

In this era, more and more people like to shop online. For example, many people around me buy things online, whether they are buying vegetables, fruits, clothes, etc. It is solved through online shopping. Because online shopping is cheaper and more convenient. Just like buying groceries! Recently, I have been buying them online because the price is fixed for each portion purchased online. And it will be delivered to the designated place, you just need to pick it up. Bring convenience to our lives. Of course, sometimes there may be extra items when I pick them up, so I always choose to return them.

For example, there was something extra in the vegetables I bought recently. Because every time I bring the food back, I will check it and return the extra items, because after all, they are not things I bought. It doesn't belong to me either, so I give it back in the end. In addition to buying groceries online, I will return them. If you buy other things online, if the goods are not right, you will contact customer service to return them. Because those are goods that do not belong to you, it is better to return them to the other party. First, the other party is anxious because they have lost their goods. Second, unnecessary disputes can be avoided. Third, we need to have basic principles as a human being.

In short, communicate with customer service first, and then return or negotiate. Online shopping is very normal in this day and age. The purchased items may be sent in the wrong order or in excess. This is a normal phenomenon. At this time, you can contact customer service to coordinate or return the product according to the situation.