Is it difficult to be an inexperienced hotel receptionist?

The lobby is the only place for every guest to arrive and leave the hotel, the place where the hotel serves the guests, starts and ends, and the place where the guests form their first and last impressions of the hotel. The lobby is the core of the whole hotel service.

Main functions: 1. Familiar with the hotel's room rate policy and reservation business; 2. Accept the room reservation business; 3. Be responsible for establishing good business relations with relevant companies, travel agencies and other tourism units; 4. Strengthen the contact with the reception desk at the front desk, and provide relevant information and data of room reservation to the front desk manager and relevant positions and departments at the front desk in time; 5. Participate in customer prediction and provide VIP arrival information to superiors; 6. Participate in the negotiation and contract signing of the front office's external reservation business; 7. Make various customized reports; (Monthly, semi-monthly, weekly and next day guest arrival forecast); 8. Participate in making the annual room reservation plan; 9. Strengthen and improve reservation records and guest history files.