A man in Zhejiang was detained by the staff for not buying a car for a test drive. What is the final result of the incident?

In the consciousness of all of us, the staff of automobile 4S shop should be professional and dedicated, but in Zhejiang, a man did not buy a car after the test drive, but left the ID card and driver's license needed for the test drive in the test drive. After that, he wanted to contact the sales consultant of the test drive through WeChat and found that it had been blacked out. As a result, a series of incidents involving asking for their own documents have made everyone worth pondering.

First of all, for 4S car shops, buying a car for a test drive is a necessary process. It doesn't mean that you have to buy it after trying, but the attitude of sales is also very important. The significance of 4S shop test drive is to let passengers who want to buy experience the performance of the vehicle. Moreover, the sales consultant should show his professionalism whether the customer buys a car or not. You can't ignore customers because they don't buy a car, or even deliberately make things difficult for customers. This kind of behavior is intolerable.

Second, as a salesperson, you must have sales skills, even if the customer didn't make a deal at that time. Later, he may be his own potential customer, and it is impossible to offend all customers at once. Even if the Zhejiang man didn't buy a car at that time, he might consider this car in the future. But if the service of the sales consultant can't satisfy him, then I believe this man will never consider this brand of vehicles again. In his mind, this brand and sales volume have been blacklisted.

Third, although sales are selling goods, they are also fighting for character. As long as your people make the other party feel trustworthy, then the deal is not far away. After a man's certificate in Zhejiang was detained, although the brand gave an explanation after many negotiations, saying that it would be sent directly to the man's home, the man insisted on asking the sales consultant who served at that time to apologize for himself. The two sides are still in a stalemate and hope to give a solution as soon as possible so as not to delay the time of both sides.

What do you think of this matter?