Basic problems and matters needing attention in administrative clerk interview

Basic Problems and Precautions of Administrative Clerk Interview

Basic Problems and Precautions of Administrative Clerk Interview, each position will encounter various problems during the interview. If you want to get the employment notice of this position, you should behave well in the interview. Let's share the basic problems and precautions of administrative clerk interview. Basic problems and precautions of administrative clerk interview 1

Responsibilities of administrative clerk:

1. Be responsible for answering the front desk service hotline and transferring calls, do a good job in call consultation, and carefully record and convey important matters to relevant personnel without omission or delay;

2. Send and receive company faxes and photocopies, and send and receive all kinds of letters, newspapers and documents.

3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good manners;

4. Fill in the registration form in time for customer complaints, and send it to the customer service team at the first time, and regularly summarize the customer complaints records to the deputy general manager;

5. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy;

6. accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.

Job Requirements:

1. Familiar with the daily work flow of the office and the attendance management system. Proficient in using office software. Have a good image temperament, gentle personality and affinity.

2. Strong coordination ability, able to work under certain pressure, and able to work according to the company's established strategy. Careful and conscientious, responsible and principled.

From this recruitment notice, we can see the requirements of the company for the position of clerk. People who do this job need easy-going and careful people to do it well. And require proficiency in using computer office software. In your self-introduction, highlight these key points.

Interview questions for administrative clerks:

1. What are the basic qualities of administrative clerks? What are the daily expressions?

a: I think the basic qualities of office clerks are hard-working, flexible, meticulous and enterprising. Everyday expressions are:

When meeting: "Hello! Nice to meet you! " "What can I do for you? Is this your first time here? The road is hard. "

When parting: "Goodbye! See you tomorrow ","Have a nice trip, please convey our regards to your family "and so on.

"Please give us your valuable comments on our work" "Please wait a moment, and I'll help you right away."

2. How to classify files? What is the standard?

there are three kinds of file classification commonly used, which can be combined according to the actual situation in reality.

annual classification: classification according to the year when documents were formed and processed

organization classification: classification according to internal organizations

problem classification: classification according to the problems reflected in documents

3. What are the specific jobs of administrative clerks?

The specific work of an administrative clerk includes reception work, filing work, drafting and processing of documents, meeting organization, information work, daily office affairs and coordination work.

4. how to deal with the relationship with superiors and subordinates at work?

this belongs to the content of the coordination part in the work of administrative clerks.

for superiors: administrative clerks should maintain the prestige and image of leading members in their work, respect leaders and actively cooperate with them; Maintaining unity within the leadership, asking for instructions or reporting work should be carried out in strict accordance with the division of responsibilities of leading members, and no words, gossip or angry words that are not conducive to unity should be asked.

For subordinates: people can talk with each other; Express your opinions on an equal footing, in a consultative manner and in an exploratory tone, solicit each other's views, and seek the best solution to the problem; Pass on your opinions to the other party with a suggested attitude and humble language in order to achieve the purpose of coordination.

5. talk about your personal work experience.

in the process of working as an administrative clerk, I feel that the position of office clerk plays an important role in cohesion and coordination in the operation of the company. As an office clerk, you should love your job, be conscientious, have the spirit of not being afraid of hardship and fatigue, and be willing to be an unsung hero. Be fair, be loyal to your duties and strive to master various skills in your work.

6. Write a notice.

The interview of administrative clerks should pay attention to the following aspects:

1. It will make you talk about your own advantages, or why you choose to be a clerk and how to do a good job as a clerk. This question needs to be prepared in advance. For example, you can check the basic duties and tasks of clerks to understand your work. Let the interviewer think that you are clear about this position.

2. Do you know anything about the company you are applying for, such as whether you know and agree with the company culture? This is very important. You can also add some statements about the company culture from time to time when answering questions, so that the interviewer will think that you are very suitable for the company.

3. Keep your smile at all times, which the clerk should pay special attention to, and your small words and deeds are very important. You don't need to ask, and the interviewer can see it at a glance, so you must keep a positive and enthusiastic state during the interview, behave generously and have a certain temperament.

4. Other skills are not unimportant, but everyone will have them. You may not be very outstanding. When introducing yourself, you must say some skills or advantages that others don't have. For example, if you are good at English, you should emphasize how good your English is and come up with something that can be proved. Don't mention other skills that are not outstanding.

5. Add a point: Be sure to say thank you to the interviewer before you leave, and put the chair back. Pay special attention to this small detail. Generally speaking, clerks require more personal qualities and temperament. Basic problems and precautions of administrative clerk interview 2

What are the interview skills of administrative clerks

It is the dream of many young people to be an administrative clerk in a big company that they like, to go in and out of high-end office buildings every day, and to work with many capable and energetic people. Large companies often have many requirements when recruiting administrative clerks, besides skills, they also need many flexible requirements, and these flexible requirements are largely expressed through interviews. This requires the interviewer to be able to express himself well in the interview and try to show his personal charm. After long-term practice and research, Kerui Consulting found that there are three necessary interview skills that the interviewer needs to master in the interview of civil positions.

first of all, we should make good image preparation before the interview. Civil positions require the interviewer to have a good affinity and be able to fully communicate with others, which requires the interviewer to maintain a good mentality to face the recruiter. The key is to do eight words-let nature take its course and be neither humble nor supercilious. Only in this way can you leave a good impression on recruiters and make them believe that you have the ability to get along with your colleagues in harmony after entering the company in the future.

Smile, look straight at the examiner, and avoid mood swings, and go to two extremes: First, I feel that the person sitting opposite me is knowledgeable and will be laughed at if he answers incorrectly. Therefore, I am timid and afraid to express my views freely; On the other hand, I am very confident, and I don't care about the recruiter at all. I feel that the other party is not as good as myself. Both of these performances are unacceptable, and the best performance should be to look at each other head-on, be polite, and be neither humble nor supercilious.

Two mentalities should be established: First, the purpose of the interview is cooperation rather than competition. The recruiter's attitude towards the candidates is generally friendly. His purpose is to select excellent talents into his own company to enhance the competitiveness of the company, not to compete with the candidates. Therefore, the candidates should not psychologically locate who is strong and who is weak. That is not the purpose of the interview. Second, the status of the two in the interview is equal, and the interviewer is looking for a job rather than begging for a job. Interviewers are seeking jobs through competition, not begging for jobs from recruiters. The key to success lies in their own talents and improvisation.

second, the interviewer should pay attention to his etiquette in the interview, that is, the office interview etiquette. Because the image and etiquette of administrative clerks often represent the image of the company, we must pay full attention to this point in the interview. Be generous in appearance and behave appropriately. Wearing avant-garde and heavy make-up, especially boys wearing rings and long hair, and other unconventional clothes and decorations are not suitable, which is inconsistent with the identity of administrative clerks and gives recruiters a bad impression. After the interviewer takes a seat, try not to shake his legs, play with a pen, touch his head, stick out his tongue and other small moves, which will easily give the recruiter an immature and solemn feeling. Generally speaking, the dress should be dignified and generous, and can be slightly modified. Boys can blow their hair neatly and clean their shoes. Girls can wear elegant professional clothes. In short, they should give recruiters a sense of generosity and competence.

Third, civil posts need strong language skills, so pay attention to the special content, tone of voice and sincerity expressed during the interview. If the job seeker's speech is upside down and his meaning is unclear, it is easy to make people feel that they can't take on a big job or that the language is beautiful, but it is flashy and lacks sincerity, which is not a successful expression.

When you answer questions, you should analyze them dialectically and answer them in multiple dimensions. Don't fall into absolute affirmation and negation when answering questions, you should consider both sides. Judging from some questions in many interviews, the focus of evaluation is often not the right and wrong answers of the interviewer, or the approval and opposition of the views, but the convincing degree of analysis and reasoning. Therefore, it is necessary to analyze the problem dialectically, fully reason and demonstrate, rather than simply draw conclusions, and sometimes think from multiple angles and analyze the specific situation.

at the same time, we should think calmly and clear our minds. Generally speaking, when the recruiter asks questions, candidates should think a little and don't have to answer them in a hurry. Even if the questions asked by the recruiter are similar to the questions you prepared in advance, don't answer the questions immediately after the recruiter's voice falls. That may give the recruiter the feeling that you are not using your brain to answer the questions, but memorizing the answers prepared in advance. If it is a topic that has never been touched before, it is even more necessary to think calmly. If you sharpen your knife and don't mistake the wood cutter, you may be wrong, ramble or be disorganized and have a beard. After thinking, clearing your mind, grasping the main points and answering questions in a clear-cut way will achieve better results.