What should I do if my vivo phone can't charge?

If the phone can't be charged, you can check and handle it according to the following methods:

1. Please use the standard charger and data cable to charge. Non-standard chargers and data cables may not be compatible with mobile phones, resulting in no charging. If the standard charger and data cable are faulty, please go to vivo customer service center for testing.

2. Check the charging port of the mobile phone for foreign bodies, corrosion, dirt, liquid and other phenomena. If there is such a phenomenon, please go to the vivo customer service center for testing.

3. If the mobile phone is not used for a long time or automatically turned off at a low battery level, the battery is in an overdischarge state. It is recommended that you charge it for 30 minutes before checking.

4. If the phone stops charging when it is 80% charged, please check the function settings of the phone: some models support the function of "optimizing battery charging". If this function is turned on, in order to prolong the service life of the battery, it will intelligently learn the historical charging habits of the mobile phone, and when the mobile phone is charged for a long time, it will intelligently adjust the battery full time.

* Note: Enter Settings-Battery-Charging Settings-Optimizing Battery Charging-On/Off Function. If you can't see this menu, the machine doesn't support this function.

5. If the above methods fail to solve your problem, please back up your mobile phone data in advance, and take your mobile phone, charger set and purchase voucher to vivo customer service center for testing.

Address of service center: Go to the after-sales outlet of vivo official website /vivo Mall APP-My- or click /service/map.html and select your current city to get it.

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices, warranty cards, ID cards, etc.). Before going, call the staff of the service center in advance to ensure that the staff can go again during normal working hours, avoid running empty and pay attention to safety on the way back and forth.