In-service education; Clever use of psychological communication: leave three points in the words and give others the opportunity to express themselves.

In-service education; Clever use of psychological communication: leave three points in the words and give others the opportunity to express themselves.

There is a saying in China: "Leave three points on your lips." Indeed, in communication, we must not take the lead when talking to people. It's about keeping three points for important words, giving others a chance to express themselves and let them get to the point. In this way, the other party will sincerely appreciate the performance opportunities we give him, and then have a good impression on us. The French philosopher Rossifagu said: If you want to get enemies, you should surpass your friends; But if you want friends, let them surpass you. Why do you say that? Because from a psychological point of view, when friends surpass us, they are full of sense of accomplishment; But if the situation is the opposite, they will be deeply ashamed and full of jealousy. The same is true of talking to others, which makes others feel a sense of accomplishment, enables us to make friends and take the initiative in communication. Let's look at the following story:

On one occasion, the financial section of a newspaper in new york published a large advertisement to recruit people with special abilities and experiences. Ka Bayless applied for this advertisement and submitted his resume. A few days later, he received an interview invitation. Before the interview, he spent several hours on Wall Street looking for all the news about the founder of this company.

At the beginning of the interview, he said quietly, "I am very happy to cooperate with such a company." As far as I know, this company was founded 28 years ago. There is only one office and one stenographer, right? "

Almost all successful people like to recall the beginning of their business, and this boss is no exception. He spent a long time talking about how to start a business with $450 in cash and an original idea, and how to overcome setbacks and ridicule. He worked 16- 18 hours a day and didn't rest for 8 holidays, and finally defeated all his opponents. Now the most famous presidents on Wall Street come here for information and guidance. He is deeply proud of this. This brilliant experience is indeed worth remembering, and he is entitled to be proud of it. Finally, he briefly asked about Behles's experience, and then called the vice president and said, "I think this is the person we need."

Mr. Ka Behles succeeded in applying for the job because he mastered the psychology of successful people who have gone through hardships, that is, they all like to cherish their past and hope to be admired by others. After mastering this psychology, he took pains to study the achievements of his future employer, showed strong interest in him, and encouraged the other party to talk more about himself, which left a good impression on his boss. If he takes the initiative to tell the entrepreneurial history of the future employer, even if the language is wonderful, I am afraid it will only make the other party feel that he is just a good speaker, not "the person they need."

So, if you want to win friends, please remember: give others a chance to speak and give important words to each other.

Then, in communication, how to guide each other to express themselves?

1. Question method

If you want to give others the opportunity to perform, you must create opportunities for others to speak, and asking questions is a good guide. Just like Mr. Ka Bayless in the story asked his employer, "There was only one office and one stenographer, right?" Faced with this question, the other party will generally answer the question according to the questioner's thinking.

Don't interrupt others

In communication, when talking with people, we may encounter another situation, that is, you disagree with others' views. At this time, you may want to interrupt him, but you'd better not do so. When people still have a lot of opinions to express, they won't notice you, so keep an open mind, listen patiently, and sincerely encourage others to express their opinions completely.

This method is also suitable for business. The following is the story of a sales representative who used this method.

The largest automobile manufacturing company in the United States decided to buy decorative fabrics for a whole year. Three important manufacturers provided their own fabric samples. Car companies inspect and send notices, and each company has the opportunity to send a sales representative to make a statement for winning the contract on the specified day.

Mr. R, the sales representative of one of the manufacturers, was suffering from severe laryngitis when he arrived there.

When it was his turn to meet the president of the company, he was speechless and could hardly whisper. He was taken into a room and found a textile engineer, a sales agent, a marketing director and the president of the company sitting inside. He stood up and tried to speak, but only made a sound. These people were sitting around the table, so he wrote on the note: gentlemen, I am hoarse and can't speak.

"I can speak for you," said the president. After that, the president showed Mr. R's samples and explained their advantages one by one, and a discussion on product quality began. Since the president spoke for Mr. R, he naturally stood on Mr. R's side. All Mr. R did was smile, nod and make some gestures.

As a result of this special meeting, Mr. R won the contract, and the demand for decorative fabrics was as high as 500,000 yards, with a total value of $654.38+$600,000, which was the largest order received by the sales representative so far. For this story, we might as well imagine that if the sales representative had not lost his voice, could he sign the contract so smoothly? It can be seen that the reward of letting others speak is so rich.

Step 3 turn to the law

In other words, when we talk to people, we seem to know nothing. At the critical moment, you might as well say to the other party, "I really don't know this question." Can you explain it to you for me? " Obviously, if you say this, the right to speak will be given to the other party. At the same time, it can also reflect the ability of the other party, which is a disguised form to add luster to the other party.

A shrewd Englishman once said, "A man can have many careers in the world as long as he is willing to let others repay him." In fact, the same is true of our communication with others. Let others speak the key points, give others the opportunity to express themselves and leave a good impression on others. You will find that this practice is conducive to long-term interests and goals!