My boss fired me for saying something wrong.

You may not believe it, but one of my colleagues was fired by the boss because he said something wrong.

Last week, the boss of the sales department and his colleagues received a customer from Shanghai. The customer visited the company first, and then the boss took him to a special restaurant nearby.

So far, the whole reception process has been very smooth and the customers are very satisfied. Just when everyone thought that this big order had been taken down, the customer politely asked a colleague at the dinner table, "How did you promote this order?"

But this colleague drank some wine, which was a little high. As usual, he joked with us and said, "Nothing else, but a fool." The customer smiled awkwardly, and the boss casually picked up dishes for the customer and introduced him to the origin of some special dishes.

The next day, the customer refused to sign the bill on the grounds of "reconsideration". Later, the boss called the colleague who said the wrong thing into the office and let him go without saying anything.

In the workplace, it is very important to keep your mouth shut, and "disaster comes from your mouth" refers to the situation of your colleagues. Before discussing the method of "keeping your mouth shut", let's talk about the possible impact of not keeping your mouth shut.

Why is it important to shut up?

1. What you say ≠ What you really think when you are in the mood.

What a person says with emotion can easily hurt people. For example, you have some troubles at work and feel very upset. At this time, your friend came to talk to you as usual, sharing with you what she saw and heard today, and kept talking.

If you reply to her: "You are so annoying, I don't want to listen, can you shut up?" This will definitely make your friends sad. Before she comes to talk to you, she may have to ask her if she is really annoyed.

But this is not what you really think, and you certainly don't really think she is "annoying" in your heart. "You are disgusting" is how you felt at that time. After the problems at work are solved, you won't find her "annoying".

Facts have proved that what people say when they are angry is usually offensive, and what they say when they are desperate is often pessimistic. And these words, like nails, are stuck in the hearts of everyone you talk to, and they are likely to misunderstand that this is your real idea.

Even if you later find out that you did something wrong, apologize and make up with them, you will still leave scars on others.

Whether at work or in life, it is not uncommon to hurt others because of emotions.

2. It is easy to form the bad habit of "mouth is faster than brain"

Do you have a bad habit of blurting out without thinking?

People often say "one, two, three" when counting off, so that we may blurt out a "three" immediately when we hear "one, two" (such as the password shouted during military training) under any circumstances.

This kind of conditioned reflex will make you develop the bad habit of "talking faster than thinking", just like the colleague mentioned at the beginning, who blurted out this joke without considering the possible consequences of his answer after the customer finished speaking, which made the customer have doubts and led the whole department to say no to this order for a long time.

And many people have their own mantra, and some even have the habit of swearing. Once you say such a thing on a formal occasion, it will appear that you are ill-bred and rude and leave a bad impression on others.

3. It is not reliable to express opinions with a little knowledge.

Another expression that you can't control your mouth is "open your mouth and come." Recently, a short video called "Police Illegally Beating Women" was circulated on the Internet.

In the video, a policeman threw a lady on his back, and many people criticized the police for "illegal violence with public power". Later, the reporter dismissed the rumor and sent all the videos. It turned out that the woman ignored the police's advice and punched and kicked the police first, endangering public safety, and the following picture would appear.

This kind of "get twice the result with half the effort", expressing opinions with a little knowledge will make people feel unreliable, and leaders will naturally not give them important work. Those who think they are proficient in their professional knowledge after learning half of it often have various problems in their work.

What are the ways to "shut up"?

Zhang Zeng, a famous politician in Qing Dynasty, said: "Silence is better than silence", which means "even if you say tens of thousands of correct words, you can't do it well with your mouth closed".

If you want to shut up, you'd better do the following

Think about these questions before you speak.

These questions are:

Is it appropriate to say such a thing on this occasion?

What might be the result of what I said?

Does the other party want to hear what I have to say in this situation?

In the workplace, you must distinguish between occasions when you speak. If you are very worried about saying the wrong thing in a serious situation, the best way is to keep silent.

If the boss asks you to explain your point by name, try to abide by the principle of "simplicity and modesty", and would rather make fun of yourself than hurt others.

Like the colleague mentioned above, in that case, we can think that the customer has reached the stage of signing the bill. In order to improve the signing rate and reassure the customer, we can reply: "It is easier to sell in our company because of the good quality of the products. Many dealers contact us to place orders on their own initiative, and there is basically no special way."

Before you speak, you must think about how to make the other person comfortable. This is actually called "high emotional intelligence".

2. Keep silent when you are excited and stay away from the crowd.

Emotion is inevitable, and the principles that can be referred to under different emotions are:

Don't promise when you are extremely happy, because it is easy for you to promise others at this time, and then find yourself unable to fulfill it, which will make people feel that you lack trust.

Don't cooperate with others when you are extremely angry, because the threshold is low at this time, and the other party will "step on the thunder" if they are not careful, which is not good for both sides.

Don't talk about planning when you are desperate, because you are pessimistic and don't care about anything at this time. Plans with high success rate may be abandoned.

In short, if you feel that you have emotions, you'd better keep silent and stay away from others. Don't talk or make a decision, lest you hurt others on impulse and regret it afterwards. Wait until the mood is stable before dealing with work or interpersonal relationships.

3. Set up "taboo words" for different people

As people often say, "the person who knows you best is often the one who hurts you the most."

It is because of a good relationship that we know each other's weaknesses. When quarreling, a little carelessness will poke this weakness and cause very serious and irreparable harm to others.

Sometimes, quarrels are inevitable, especially between superiors and subordinates, between parents and children, and between good friends. The best solution is to set some forbidden words for different people.

For example, what mistakes your superior made at work is his weakness, so no matter what happens, don't say it in public, so as not to embarrass him and lead to the irretrievable breakdown of the relationship between the superior and the subordinate.

For example, if you know that your good friend is flawed in some ways, or you can't get over something, don't mention it under any circumstances.

The purpose of these prohibitions is to prevent yourself from hurting others with your own words.

In a word, silence is golden, absolutely. Do those who don't talk look like big bosses?

Pay attention to the official "sponge workplace circle", work efficiently together and fish happily.