Customer service jobs require good emotional management skills. How can candidates give examples?

After being complained by a customer and failing to improve my performance, I will reflect on whether I am not doing well enough, find my own problems, actively encourage myself, adjust my mentality and emotions, and devote myself to work. go.

It is normal for employees to be emotional, and it is human nature, and we should face it. Of course, employee emotions will have a certain impact on individuals and work, and we should also pay attention to them. Find a way to face the problem head on.

Human emotions are very delicate. We can share a short story, share a few famous quotes, share some praise and inspirational words, share a joke, share an action that conveys love and trust, share a Typical cases share a new working method, giving employees the opportunity to perform, allowing them to participate, and mobilizing their emotional enthusiasm.