Quality service year property work plan

How to write real estate planning? Work plan is an important official document widely used in administrative activities, and it is also a highlight of applied writing. The following is my quality service year property work plan, welcome to refer to!

Under the guidance of Theory of Three Represents Theory, the first property work plan for the year of quality service conscientiously implements Scientific Outlook on Development and promotes the comprehensive and orderly development of the company with Scientific Outlook on Development.

1. Seriously implement the implementation of ISO9000 family standards advocated by the Group, do a good job in daily work and improve the service quality of the company. This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

2. Rectify the ranks of cadres. The property management company is integrated from the original four centers, with a large number of employees. At the beginning of the company, cadres did not compete for posts. After nearly a year's work, some cadres are competent for this job, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

3. Rational Planning Department. At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.

4. Actively promote "shift to payment". The work of "changing allocation to payment" is very important for property management companies. Judging from the current school operation, the operation of property management companies is more difficult. Especially in student apartments, property buildings and school management departments of property companies, there are unclear rights and responsibilities, which brings some inconvenience to our work. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

5. Staffing, creating posts, reducing staff and increasing efficiency. Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

6. Train cadres and employees in a planned and step-by-step manner. Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees can't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

7. Mobilize the enthusiasm of all employees in the company and generate income through multiple channels. Among all the companies in the logistics group, our property management company has the lowest income-generating ability, because all the work is centered on the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

(1) Conduct domestic business. A large number of property companies are cleaners and many cadres have such practical experience. It is more in line with our company's current reality and a starting point for income generation to start from the hygiene and cleanliness in housekeeping.

(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices. In order to let teachers have more time to work and study, we are willing to solve these complicated things for teachers.

(3) flower rental and trading business. My property management company has a greenhouse in the school management department, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property companies, one is automatic coin-operated washing machine; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.

This year is the year of quality service advocated by the Group, and it is also a year in which the Group's development plan is ready to go, and it is also a new year for our work to carry forward the past and forge ahead into the future. In addition to adhering to the concept of "service" as always, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the company's development, strengthen the sense of crisis, advocate the sense of hard work, work with one heart and one mind, realize the comprehensive, healthy and orderly development of the group's work, and lay a solid foundation for fully fulfilling the goals set by the group's development plan.

Quality service year property work plan 2 1. Building a Harmonious Culture and Building a Harmonious Home

In order to better carry out the "Quality Service Year" activities of the city's property system, effectively improve the level of property services and accelerate the process of building a harmonious community, Dayuan Property Company started with cultural and sports activities and built cultural harmony through multiple channels.

1, Festival Culture In order to enrich residents' amateur cultural life, the company has established the Century Homeland Yangko Team and Choir, and organized and carried out cultural and sports activities such as "Hometown Yangko Competition", summer cultural performances, "Dayuan Cup" basketball friendly match and "Hometown Cup" table tennis friendly match every year 10 times. On the eve of Labor Day this year, a singing activity of "Welcome May Day and Celebrate the Olympics" was held in the Olympic Center Square. The community owners and Dayuan property employees formed six phalanxes and sat neatly. 1200 people watched the wonderful performances of employees and business households. Laughter, song and dance parties, good songs, and a series of good plays have given community residents a rich cultural feast, which has won unanimous praise from residents and good social response.

2. Characteristic culture July 18 to 20 is a neighborhood festival with the theme of "harmonious civilization" in the whole city. Taking this opportunity, the company launched a series of activities with the theme of "harmonious civilization": Century Home, Olin Apartment and Upper East Lake attracted nearly 1 000 businessmen and community people to participate in the "Harmonious Neighborhood Festival".

Century Home and Olin International Apartment Community respectively launched the activities of "Living in a warm home and having a harmonious dinner". In each unit, the participating families bring a dish to the activity square, and the operators taste it together. There are also interesting games such as grabbing stools and stepping on balloons. The residents of the community, especially the children, actively participated, and laughter filled the whole community. Donghu Management Office held the "Family Fun Games to Welcome the Olympic Games", with families as the participating units, and held 1 1 entertainment competitions such as skipping rope, Qi Xin joining forces and pitching. Business owners completed the competition in a happy atmosphere, showing the elegant demeanor of a harmonious family.

3. Movies entered the community from August 25th to March1,and the company also screened six patriotic movies, such as Sparkling Red Star and Tunnel Warfare, in six communities, including Olin, Century Home and Donghu.

4. Establishing the newspaper "Harmonious Home" In order to speed up the process of harmonious communities, better convey home information and promote harmonious culture, we established the newspaper "Harmonious Home", which was the first in the city's property industry and issued more than 8,000 copies in the first phase, which was deeply loved by the majority of business owners.

Second, pay attention to quality service and build a property brand.

In order to do a good job in the activities of the year of quality service, we pay attention to working hard on quality service. In order to effectively carry out the activities of the year of quality service, we have held a big discussion on how to carry out the activities of the year of quality service. In the discussion, everyone agreed that the property work is a person-to-person work, emphasizing heart-to-heart communication, and bit by bit service is an extension of the property image. Property management is not to manage tenants, but to serve tenants; It is by no means a face project, but a popular project; It is by no means a taste, but an endless aftertaste. We constantly upgrade routine services, carry out special services, promote family services, advocate extended services, convey care, and warm thousands of households with true feelings.

(1) Regular services are in place.

In property services, conventional services are the foundation. How to make regular services more standardized, more solid and more in place than others? Starting with strengthening infrastructure construction and paying attention to detail management, we have formulated and improved more than a dozen standardized systems, such as Comprehensive Management Service Standard, Public * * * Regional Cleanliness and Hygiene Standard, and Public * * * Regional Order Maintenance Service Standard. Establish and improve the owner's file, implement the service area to the head, draw pictures on the wall, make service promises and service contents public.

In order to make daily management meticulous and routine services perfect, we have formulated detailed job specifications for various jobs, including image specifications, language specifications and behavior specifications, totaling more than 30 items. From the security guards who patrol several times every night to the door-to-door maintenance within a few minutes, from the standard language of customer service staff to the cleanliness of cleaning staff, the standards are clearly given, and a ruler is set to let employees have rules to follow and better guide their work practice.

(B) previous thinking on special services

"What the master thinks, what you do, this is the foundation and the routine; What the master didn't expect, you did it. This is a feature, and it is touching. " In the activities of the Year of Quality Service, we educate and guide employees to "have something in their eyes and something in their hearts", not only to help them in time, but also to plan ahead. According to the individual needs of different households, convenience service windows have been set up at the gates of various communities, and services such as business consultation, goods storage, visit guidance, lost property claim, holiday condolences, love umbrellas, and convenience cars have been added. Take the initiative to provide 80 check-in services, 276 consultation services and 30 condolences to the elderly in the community. On Mother's Day, we distributed more than 6,500 flowers to residents, carried out community safety publicity activities for 6 times, volunteered to transport more than 8,000 kilograms of autumn vegetables, and returned all kinds of items lost by residents, equivalent to RMB 100000. More and more intimate services have narrowed the emotional distance between the property and the residents, which has been well received by the residents.