How to handle toll station audit work orders

The handling methods of the toll station audit include irregular filling of information, insufficient uploading of evidence, careless review and handling, and lack of proficiency in the audit business, etc.

1. Information filling is not standardized: At present, when some auditors enter the work order, they fill in the wrong information when selecting the car model and vehicle type, resulting in other participants filling in inconsistent information when processing the work order, resulting in work order responses. retreat.

2. Insufficient upload of evidence: When initiating a work order, because there is a long gap between the vehicle passage time and the entry time of the work order, it is impossible to provide vehicle photos, videos and other supporting evidence. Only the mast passage information is uploaded, which is not valid. It proves that the vehicle has evaded tolls, causing the work order to be returned.

3. Inadequate review and processing: When processing the work order, you need to select the vehicle type, vehicle model, number of axles, toll evasion methods and other information. The system calculates the tolls payable by the vehicle and the tolls actually paid based on the entered information. The difference will eventually form the amount to be paid back.

Because some auditors did not carefully review vehicle information when processing work orders, resulting in information entry errors, resulting in incorrect reimbursement amounts, drivers and passengers did not recognize the repayment results, and eventually an objection work order was generated. Not only It affects the audit progress and increases the workload.

4. Not proficient in the audit business: work orders include changing vehicle types, changing driving routes, multiple cards (signs) in one vehicle, etc. Some auditors choose the common large vehicle with small label when processing work orders. , fake discount cars, etc., to avoid difficult audit work orders such as blocking billing equipment, entry and exit, etc., resulting in the failure to effectively improve the audit level.