What is the low impact of ICBC business on the first-pass rate of return?

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Xinyu Branch of ICBC has taken a number of measures to promote the opening of the first income of the unit settlement account.

Release time: 2019-1-2214: 53: 05 | Source: China Net | Author: Wen Xin.

Xinyu Branch of ICBC has effectively improved the handling efficiency of the unit settlement account opening business and effectively promoted the unit settlement account opening business. One-time pass rate, combined with the actual business development within its jurisdiction, further organize employees to re-learn the relevant knowledge of settlement and account opening business in the near future, so as to lay a foundation for improving employees' business skills, operational level and the one-time pass rate of unit settlement and account opening business.

First, strengthen study guidance. The Bank requires all branches, outlets and relevant departments and offices within its jurisdiction to carefully summarize the opening situation of unit settlement accounts, find out the shortcomings in operation, focus on organizing staff training, further strengthen business guidance, standardize business operations, urge tellers to use the original account opening permit to standardize voucher image transmission, correctly check the subject, attachments and voucher formats, and effectively improve the opening level of unit settlement accounts.

Second, the search is insufficient. This paper analyzes and discusses the shortcomings existing in the direct opening business of settlement accounts in the units under its jurisdiction, especially the common problems existing in the scanning operation of opening business, such as the inverted image of the account opening license, the scanning and uploading of the copy of the use license, the "unknown" or wrong layout of the license, and the existence of two main voucher formats for a business, which makes it impossible for the business to enter the image cutting link, and puts forward some rectification measures.

Third, pay attention to process operation. Require the tellers under their jurisdiction to correspond to the corresponding voucher format according to the license type; Second, the account opening license corresponds to the voucher format, and other business vouchers use "unknown format"; Thirdly, in view of the fact that the copy will change the position of the voucher box and affect the cutting quality, it is necessary to scan the original license; Fourthly, after the scanning operation is submitted correctly, "(Stop) Receipt Voucher" will be displayed in the business voucher category column enabled by the platform, which is normal and should not be revoked at will.

Fourth, put forward management requirements. In view of the fact that the whole process of business circulation will affect the efficiency of the account opening business under their jurisdiction, the tellers under their jurisdiction are required to strictly operate. All branches, outlets and relevant departments and offices should earnestly strengthen the guidance and supervision of the opening business of settlement accounts under their jurisdiction, especially for outlets with low first-time pass rate in the previous period, and help the front-office business operators to find, analyze and solve problems, so as to effectively improve the enabling business level of their own settlement accounts. (China Industrial and Commercial Bank Xinyu Branch)

Editor in Charge: Zhang Jun

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