How to improve the professional level of employees in gas station card selling and recharging outlets

Initiative 1: Provide customers with copies of certificates, small medicine boxes for serving the people, convenient maps, Sinopec Love Umbrella, bank self-service deposit and withdrawal machines, Lacarra self-service payment machines, VIP green channels for fuel cards, etc. for free. , thus effectively serving the people. Set up a mobile card issuing team, employees sacrifice their rest time, and open the fuel card service to residential areas and streets in various communities, so that customers can enjoy the convenience of using fuel cards.

Initiative 2: The staff in the lobby wear the ribbon of "Serving the People and Pursuing Excellence" every day, receive customers' consultation in the lobby, and solve problems for customers in time. Customers often lose their wallets, certificates, computers, mobile phones and employees in the lobby, and they will contact the owner through the information of the fuel card, which makes customers very grateful. Mr. Shui, a mobile company, and Mr. Wang, a user, came to the lobby with banners in their hands and highly praised the quality of the lobby staff.

Initiative 3: Seize the three links of public commitment, leaders' comments and mass comments, strengthen the awareness of striving for Excellence, establish the overall concept and improve the service level. The lobby makes public commitments around reassuring and satisfying customers, and how to improve the service level and benefit customers, and consciously accepts customer supervision through public bulletin boards and electronic display screens. Show your identity, establish your image, strengthen self-discipline, accept customer supervision, and organically combine leadership reviews with customer reviews to form a strong atmosphere of mutual promotion and interaction.

Measure 4: Implement one-window acceptance, one-stop settlement, and get a number, and the business will be completed, which greatly saves the waiting time of customers. Often customers wait for a few minutes for a simple business, and then set up a green channel to save time for customers who handle simple business. The hall has set up "party member Demonstration Post", "Sales Star Post" and "Service Star Post" in the service post, which embodies the effect of "serving the people, striving for Excellence" in the high-quality, civilized and efficient service, and strives to create a service window of "zero mistakes, zero quarrels and zero complaints".

Initiative 5: Carry out the activity of looking for "smiling angels", so as to further enhance employees' sense of service, enhance customers' sense of identity, further enhance the overall service image of outlets, and get favorable comments from customers for employees' sincere smiles and enthusiastic service.