Water and electricity losses of the property management company

Recently, the Xincheng Branch of the Feicheng Bureau of the Tai'an Municipal Quality Supervision Bureau safeguarded the rights and interests of consumers and punished the Sunzhuang South Residential Building Property Company of the Xincheng Office for the metering violation of allocating pipeline loss, water and electricity bills to users. Justice was delivered to 121 households.

What happened is this:

At the end of October, the Xincheng Branch of the Feicheng Quality Supervision Bureau received a report from a resident of the Sunzhuang South Residential Building of the Xincheng Office who reported that the property management staff of the residential building had leaked water. , The loss of electricity pipes is shared among each residential user, which infringes on the interests of residents. In response, this branch immediately sent law enforcement officers to the residential area to conduct on-site investigation and evidence collection. By visiting users, they found the water and electricity bill accounts collected by the residential property management company from September to October. After checking the evidence and materials of the relevant units, after a week of verification, it was clarified that the water and electricity bills shared by 121 users were 91 cubic meters and 242 kilowatt hours. In accordance with the relevant provisions of the "Shandong Provincial Measurement Regulations", law enforcement officers punished the property company and the relevant charging units respectively.

In the past two days, various owner companies in Ningbo Zhongxi Building have been negotiating with the property management department on the same issue: Why has the consumption of water and electricity been so large in the past two years?

The incident originated last Friday. Ms. Chen, who had worked as a cashier at Zhongxi Building’s property company, Ningbo Meiwu Property Management and Operation Co., Ltd., came to Zhongxi Building and informed everyone door to door: Your The utility bills were overcharged by the property management company.

One stone stirred up a thousand waves, and a storm was set off in the Chinese and Western Building. At present, negotiations are still ongoing, and Ms. Chen said that if the matter goes to court, she is "willing to appear as a witness." [Extended reading: The occupancy rate is too low, the tenants have too many property management fees, and it is difficult to collect property management fees. How to solve the problem]

The former cashier revealed his "ambiguous" history

Zhongxi Building is a small business building complex. There is a general meter for water and electricity in the building, and each company has a sub-meter. The property company pays money to the relevant departments according to the main meter, and collects money from each company according to the sub-meter.

Yesterday, in an investigation company on the 8th floor of the Zhongxi Building, the reporter saw the company’s water and electricity invoices for the past two years.

Each invoice has a loss calculation. For example, in August 2005, the company used 27 tons of water and lost 8.4 tons, and consumed 454 kilowatt hours of electricity and lost 50 kilowatt hours. The words "loss charges" appear on every slip.

In May this year, Ms. Chen, who left the property management company, said that during the settlement, she discovered that the income from water and electricity charges was more than the expenditure, so she reported it to the person in charge. Unexpectedly, the person in charge said that she would Overcharged fees are recorded as other income of the company to achieve book balance.

Later she discovered that when collecting fees, the property management company would deliberately exaggerate the loss rate to allow the property management company to overcharge. Some companies would collect money without giving an invoice. Ms. Chen said she was also one of the beneficiaries of the fraud, but she did not disclose the specific amount. [Extended reading: Hot topic: Who bears the property management costs of "vacant commercial buildings"? ]

“Now that I have left the company, I also took away the ill-gotten money. I felt very uneasy about my conscience, so I announced these things to the public. I really want to return my ill-gotten gains to everyone. "Ms. Chen said, "Two months after I left, the loss rate of water and electricity bills dropped from 20% to 5%. This is because the property management company was afraid that I would expose this matter, so it backed down a little."

The property company said it was “thankless”

In the office of the property company, General Manager Xu took out a historical bill. “We have been doing free services, and I don’t want to collect these fees, but we charge customers based on actual losses,” he said. “We have been doing thankless things.”

Xu said: "According to this bill, we have lost more than 700 yuan in water and electricity bills in the past two years."

He believes that if the reading of the main meter is greater than the reading of the sub-meters, the difference is the loss and must be shared among the users of each sub-meter, including the property management company. “We will not add it casually. loss rate."

When the reporter prepared to take the bill to the power department for verification, the other party refused.

[Extended reading: The owner was dissatisfied with the property management of the community and refused to pay the property management fee and lost the lawsuit yesterday]

The supply department said that “supervision is difficult”

“For electricity, transformers , wire lines, and the accuracy of sub-meters, any problem will lead to losses. "A staff member surnamed Wang from Haishu Power Supply Bureau said that they can only supervise the main meter.

“Although there is currently no standard for assessing the degree of apportionment, the 10% apportionment rate is indeed somewhat high,” the staff member said, “but it cannot be concluded that a 10% or 20% apportionment rate is appropriate. But one thing is for sure, the change in the apportionment rate will not be so obvious, suddenly dropping to 5%, unless the property has done a lot of repair work.”

Similar answers were repeated in the water supply department. Read it again.

“The low-voltage electricity (water) network of some buildings is self-built and self-managed. The property rights of this part of the electricity and water pipe network do not belong to the power supply and water supply department, and the aging of the electricity and water pipe network has led to considerable losses. "The staff of the Haishu District Property Management Office said.