What is the detailed meaning of "the first question responsibility system"?

The first inquiry responsibility system is a convenient work system adopted by the masses to solve practical problems such as unfamiliar division of responsibilities and procedures of internal institutions.

Introduction to the first question responsibility system:

According to the system, when people visit, the staff who are asked in the office are the first to ask the person in charge. Require the first person in charge to give a satisfactory answer to the questions or demands raised by the masses, whether within the scope of duties (rights) or not.

For matters within the scope of duties (rights), if the procedures are complete, the first responsible person shall be required to complete them within the prescribed time limit; If the procedures are incomplete, all the handling requirements and required documents and materials of the workplace should be informed at one time, and the masses should not be allowed to run more or run in vain.

For things that are not within the scope of their duties (rights), the person in charge of the first inquiry should also be warmly received, and be responsible for guiding the person to the corresponding department according to the reasons for the people's visit, so that the visiting people can find the handling personnel conveniently and quickly and handle the affairs in time. Those who do not comply with the first question responsibility system and cause adverse effects shall be dealt with accordingly.

Extended data:

Job description:

1, the first inquiry responsibility system is that when the company receives information from outsiders and customers for the first time, the individual, as the person in charge of the first inquiry, is responsible for answering or guiding the relevant departments to do things, so that they can get satisfactory services quickly and simply; Or the matters that the company's superior leaders supervise the work of subordinate departments and employees must be completed within a limited time.

2. The company's external affairs or telephone consultation, whether it is within the scope of the department, the Ministry of Foreign Affairs or myself, must be actively and enthusiastically received and answered by the person in charge of the first inquiry, so that visitors and consultants can get satisfactory results, and shall not shirk, refuse or shirk under any excuse.

3. Matters that can be handled on the spot require the responsible department or staff to handle, and matters that cannot be handled on the spot or do not fall within the scope of duties explain the reasons to the other party and give necessary explanations; In the future, people will guide them to the relevant departments for processing; Or call the relevant departments to solve it in time; State the relevant telephone number or office location.

4. The work arranged by the company leaders and the things that the department leaders tell the subordinates to do well must be completed within the required time limit and reported in time. It is not allowed to refuse indefinitely and not report the delayed work in time afterwards under any excuse.

5. Every department should have a written record of the first job. After handling the changes, it should communicate and connect in time. If there is nothing, there is no evidence.

6. Establish the first question responsibility system assessment mechanism. Every quarter, the company will assess the implementation of the department's first question responsibility system and the implementation effect of the department's employees' personal first question responsibility system. The assessment results will be included in the quarterly performance appraisal and implemented together.

References:

Baidu Encyclopedia-First Question Responsibility System