A summary of the service work of the tax service department

Summary of the service work of the tax service department

The tax service department is an internal organization of the tax department and the window for external services of the tax department. “Serving in law enforcement, enforcing law in service, correctly handling the relationship between tax collectors and taxpayers, and striving to achieve harmony between tax collectors and taxpayers” is the purpose of the Tax Service Department. Here are some opinions on how to do a good job in the service work of the tax service department:

1. Pay equal attention to law enforcement services and achieve harmony in collection and collection.

Law enforcement is not simply law enforcement. Law enforcement itself is to serve the people. Correctly handling the relationship between both parties

is the prerequisite for good service.

(1) Strengthen law enforcement disclosure and create a transparent environment. The Secretarial Network of the Tax Service Department should establish a long-term tax law publicity and tax law enforcement disclosure mechanism to make public the tax policies and law enforcement procedures related to taxpayers such as invoice approval, quota determination, collection method identification, administrative penalties, tax reductions and exemptions, etc., to improve Transparency in tax enforcement.

(2) Clarify rights and obligations and create a fair environment. It is the legal obligation of taxpayers to conscientiously fulfill their tax obligations stipulated in tax laws and regulations, and to pay all taxes payable in full and on time. At the same time, taxpayers also enjoy the right to tax protection, the right to interest protection, the right to privacy, and the right to request tax reduction or exemption, etc. inalienable legal rights. While emphasizing taxpayers' obligations and responsibilities, the tax authority secretarial website should also pay more attention to the protection of taxpayers' legitimate rights and interests. Tax officers who fail to act in accordance with the law and wantonly make things difficult for taxpayers must be strictly held accountable; if tax authorities or tax officers’ illegal acts cause damage to taxpayers’ legitimate rights and interests, taxpayers’ rights to file reconsiderations, lawsuits, and lawsuits must be ensured. The right to apply for state compensation.

(3) Promote high-quality services and create a harmonious environment. A harmonious and harmonious tax law enforcement environment needs to be jointly created by both tax collectors and taxpayers, with the tax authorities playing a leading role. In actual work, we must insist on equal emphasis on strict law enforcement and high-quality services, and constantly explore the best combination of the two. In terms of law enforcement, we must abide by the principle of administrative "rationality" and grasp the "measure" well. While making full use of tax policies, we must find ways to facilitate taxpayers and provide taxpayers with various forms and levels of services to make tax payment more convenient. People feel the humanistic care of a harmonious society all the time and everywhere. Improve the various hardware and convenience facilities of the tax service hall to provide taxpayers with humane, efficient and high-quality services, further shorten the distance with taxpayers, and harmonize the tax collection relationship.

2. Establish a supervision mechanism and enhance the sense of responsibility.

(1) Fulfill the commitment to honest law enforcement. In order to promote honest services, the tax office should give full play to the role of electronic display screens, bulletin boards, etc. to provide taxpayers with public inquiry services on government affairs; clearly indicate the basis and standard of punishment at the window; set up a duty window to help taxpayers solve problems .

(2) Implement a service evaluation system. To proactively accept taxpayer supervision, the Secretarial Hodgepodge Network must collect taxpayer feedback information through taxpayer satisfaction surveys, hire work style supervisors, etc., and formulate corresponding improvement measures through analysis to meet taxpayers' needs to the greatest extent.

3. Accelerate information construction and expand service channels.

(1) Continue to implement and improve the “one window” for declaration and collection. Implement "one-window" management for VAT declarations, which centralizes taxpayers' tax copying, certification and declaration services into one window, shortens tax processing time, improves work efficiency, and greatly facilitates taxpayers.

(3) Diversify the application methods for the Secretarial Chowder Network. Establish a new diversified filing pattern with online filing and telephone filing systems as the mainstay. Provide multiple declaration channels for taxpayers to effectively relieve the pressure in the tax office.

(4) Realize the tax bank network to reduce cash flow and reduce the workload of both parties to the collection and collection.

4. Update the service concept and promote a variety of services

How to maximize the convenience of taxpayers is an issue that the tax service department should focus on.

(1) Actively promote “zero-distance service”. Downplay role differences, regard taxpayers as "customers", and create a relaxed and harmonious tax environment;

(2) Actively promote "transparent services". Smooth tax law announcement channels to allow taxpayers to know and understand tax policies and regulations as soon as possible;

(3) Actively promote "sincere service". Establish a green information channel with taxpayers’ secretarial network and listen to taxpayers’ opinions in a timely manner;

(4) Actively promote “humanistic services”. Taking humanistic services as an important part of the construction of national tax culture allows taxpayers to deeply feel the appeal and affinity of national tax culture. We must ensure that taxpayers feel a sense of intimacy when they come in, a sense of trust when consulting, a sense of pride when paying taxes, a sense of efficiency in handling affairs, and a sense of satisfaction when they leave;

(5) Actively promote "flexible services". During the peak collection period, all windows work together and complement each other's advantages. Each window is both professional and comprehensive. Even after off-duty hours, as long as the taxpayer's tax-related matters have not been completed, the window staff will still follow the steps and accept them seriously;

(6) Actively promote “flexible services”. In actual work, we often encounter situations such as power outages or network failures. Taxpayers need to purchase ordinary invoices. As long as the procedures are complete, the window staff will accept them first, sell them manually, and then input them into the system after the fault is eliminated. Maximize convenience for taxpayers.

(7) Actively promote “appointment service”. If taxpayers have special circumstances during holidays, they can call the tax service hotline to make an appointment for invoice certification, tax declaration and other services.

(8) Actively promote “delayed service”. If a taxpayer has not completed tax-related matters during normal office hours, the window staff will not get off work until all tax-related tasks are completed.

(9) Actively promote “() reminder service”. At the end of the tax period, taxpayers who have not filed tax returns should be promptly reminded verbally or over the phone to declare and pay taxes, so as to avoid unnecessary late payment penalties for taxpayers.

5. Strengthen business training and improve personnel quality

The Tax Service Department is a comprehensive organization and a window for the national tax system to display its image. There are requirements for the quality of staff in the Tax Service Department. It is getting higher and higher, so it is necessary to deploy compound talents that combine knowledge, technology, professionalism and etiquette. At the same time, on the one hand, it is necessary to strengthen the ideological and cultural education of staff in the taxation department and enhance the cultural literacy and tax service awareness of cadres and employees. On the other hand, it is necessary to strengthen business training for taxation department employees and improve their taxation business skills and computer skills. Operation level, adapt to current work needs, and improve work efficiency. ;