Summary of the work of community convenience service center

The construction of community convenience service center is a basic work to strengthen and innovate social management. How to write a summary of the work of the community convenience service center? There are three model articles for reference:

1

In order to fully implement Scientific Outlook on Development, improve the service level of community convenience and benefit service centers and strengthen the service capacity of grassroots organizations. Our community adheres to the principle of facilitating the people and benefiting the people, taking the convenience of the masses as the purpose, adjusting measures to local conditions and proceeding from reality, integrating all kinds of resources, promoting the improvement of grassroots public services and social management capabilities, giving full play to the role of party organizations and better meeting the needs of the masses. Provide quality and convenient services for the masses.

on the one hand, the community has set up a convenience service agency, and the person in charge is the main person in charge of the community, who is specifically responsible for the daily management, supervision, assessment and overall coordination of the convenience service agency.

on the other hand, according to the actual situation and the wishes and needs of the community residents, our community actively creates a community party building model with its own characteristics, and creates a characteristic party building to serve the residents. Take the party building work as the leader, serve the masses as the center, and take the satisfaction of the masses as the standard, reform all kinds of management in the community and improve the service function of the community. Focus on cultural construction and sports construction. With the goal of creating a cultural community, culture promotes harmony and the relationship between the Party and the masses. With cultural activities as the carrier, the relationship between party member and the masses has been brought closer through various activities.

At the same time, through voluntary service, service commitment, party member pairing assistance, party member maintaining stability, resolving contradictions and other activities, we will guide grassroots party organizations and party member to practice their purpose and selfless dedication, actively serve community residents, promote scientific and harmonious development, and achieve the purpose of striving for Excellence.

For the low-income families in our area, on the one hand, our community pays condolences to the low-income families on holidays, on the other hand, we set up public welfare posts in community security patrol, family planning, public welfare labor and cultural propaganda, and select low-income people to participate in community work, so that they can play an active role in community construction. Usually, community workers will regularly visit low-income families to understand their actual difficulties and needs, keep abreast of their income changes, and ensure timely increase, decrease and suspension of low-income payments.

for disability services, on the one hand, our community workers actively help qualified disabled people to apply for urban subsistence allowances and solve the daily basic life of their families. On the other hand, the community provides them with free consultation services on the law on the protection of the disabled, and actively publicizes relevant laws and regulations and preferential policies to them.

With the trend of aging population, the number of elderly people in our jurisdiction is increasing year by year. How to provide quality and convenient services for the elderly is also an important part of our community work. Guangming community uses community resources, such as table tennis room, community activity room, reading room and other activity rooms to carry out various cultural and sports activities that are beneficial to the health of the elderly. It has been well received by the majority of elderly residents.

For empty nesters, community workers are responsible for the elderly within their own coverage, actively communicate with them in household surveys, understand their needs, and take actions to truly provide the elderly with a sense of security, medical care, education, learning, health and happiness. A series of services for the elderly carried out by the community have improved the quality of life of the elderly in their jurisdiction and actively helped them enjoy their old age.

in order to cooperate with the city's health creation work, our community uses the opportunity of health creation to eliminate the influence and damage of street advertisements on the city appearance and environment, and to restore the clean and tidy appearance of the city. We also use the monthly public welfare labor time of low-income households to clean up the health in the area.

in a word, under the spirit of the instructions of the municipal party Committee, the municipal government, the district party Committee and the district government, and with the leadership and support of the Shuang Shan Street Party Working Committee and the office, the community has made some achievements in creating a service-oriented community through hard work. In the future, according to the requirements of governments at all levels, we will strive to meet the needs of residents and work hard to build our bright community into? The economy is more developed, democracy is more sound, science and education are more advanced, culture is more prosperous, society is more harmonious, and people's lives are more affluent? A new harmonious service-oriented community.

2

Tuanjie Road Community is located in the center of Liuzhi Special Zone, where the SAR government is located. The lot is prosperous and densely populated, with a total area of ,88 square kilometers, a total of 2,885 households and a total population of 7,641. In addition to the government agencies of the SAR, there are more than 5 enterprises and institutions in the region, including Liuzhi Industrial and Mining (Group) Company, 142 teams of provincial geological exploration, People's Hospital of the SAR, including 78 minors, 275 primary school students and 243 middle school students, 2 foreign-related hotels and 1 school, with a total of 1,56 students. There are more than 1 entertainment places, restaurants and commercial pavements, which is the political, economic and cultural center of Liuzhi Special Zone. In recent years, with the correct leadership of the town Party committee and government and the strong support of the higher authorities, the work of our community convenience service center has always been adhered to? People-oriented, serving the people? The purpose of the work, and gradually establish and improve the rules and regulations, improve the relevant procedures, in order to build? Six branches of harmony? It has provided a strong guarantee for promoting the rapid economic and cultural development of our community. Since the operation of the convenience service center in our community, * * * has completed 7 convenience services for the masses, provided various services for more than 1 times, and saved nearly 5, yuan for the masses, all of which were praised by the masses. For example, Lu Naiya, a retired worker, suffers from cancer and her daughter Lu Juan suffers from mental illness, which leads to extremely difficult life. After knowing this, the community convenience service center actively applied for medical assistance for urban residents, * * * solved the rescue fund of 7, yuan, and handled the minimum living allowance for urban residents (1 yuan every month) for her daughter Lu Juan, trying to solve her life difficulties as much as possible, which was unanimously praised by the community. Now, many people report? In the past, it often took a long time to do a small thing because of unfamiliar roads, unfamiliar people and unclear rules. Now that we are working in the community, the service staff of the convenience service center treat us as relatives and friends and greet us with smiles. General matters can be done quickly in one place? . While further soliciting opinions from the masses, our community will continue to strengthen the construction of convenience service centers, and earnestly do good deeds and practical things for the people. The work of the convenience service center in our community is reported as follows:

1. Improve the mechanism and implement the responsibilities

A leading group of the convenience service center has been established in our community, with Comrade Li Qiulan, the secretary of the community, and Comrade Huang Qiongcai, the deputy head. The convenience service center has one staff member. At the same time, the departments of civil affairs, family planning, comprehensive management, health creation and labor security have been integrated to build a unified administrative examination and approval and social security service platform for the convenience of the masses.

in order to make the convenience service center really play the role of facilitating the people and benefiting the people, we should strengthen management, improve the system and implement it earnestly? Seven public? That is, the project name, procedures, application conditions, application materials, completion time, charging standards and charging basis are open; Implement? Five rules? That is, general matters are handled directly, special matters are promised, major matters are handled jointly, reported matters are handled, and control matters are clearly answered. The establishment of the first inquiry responsibility system, the one-time notification system, the time-limited completion system, the service double-post system, and the strict assessment of staff, rewards and punishments, etc., these measures provide a guarantee for the normal operation of the convenience service center.

Second, innovate ideas and highlight key points

Our community implements the integration of the convenience service center and the openness of government affairs, and organically combines the two in the process of promoting the openness of government affairs and the construction of the convenience service center to realize mutual supplement, mutual supervision and mutual promotion. In the process of promoting convenience services, according to the regional conditions, we will? Highlight key points, innovate forms and standardize procedures? As the three key tasks of the convenience service center, it has improved the level of community convenience service.

in the construction of convenient service, we pay attention to innovative work ideas, and do? Four combinations? First, combine the convenience service work with the target assessment; The second is to combine the work of the convenience service center with the work of facilitating the people and benefiting the people; The third is to combine the convenience service with the rectification of cadres' work style and the implementation of Scientific Outlook on Development activities; The fourth is to combine the convenience service center with the construction of party style and clean government. Through here? Four combinations? , effectively promoted the development of convenience service, improved the quality and work level of convenience service, and achieved obvious results. Mainly reflected in the following five aspects: first, it promotes the democratization and scientificity of leadership decision-making; Second, it has enhanced the transparency of work and promoted the building of a clean and honest party style; The third is to promote administration according to law; The fourth is to improve the style of cadres and close the relationship between the party and the masses; Fifth, it has improved the investment environment and promoted the development of economic and social undertakings.

Third, standardize work and improve measures

First, according to the actual situation of our community, the convenience service center adopts? Centralized office? With? Individual duty? Combine. ? Centralized office? That is, every working day (Monday to Friday), the staff of all departments arrive at their posts on time and in full. ? Individual duty? That is, every weekend, the convenience service center arranges one or two staff members on duty in turn to maintain the daily reception, connection and consultation of the center. Whenever? Centralized office? Time, according to? Leadership reception day? According to the requirements, a community leader will lead the class in the convenience service center and receive letters and visits from the masses.

Second, the town and the community should work together to improve the convenience service measures. In order to improve work efficiency and make the convenience service center play a maximum role in facilitating the people and benefiting the people, our community has adopted? Handling+full agency? The service mode, in addition to the completion of policy advisory services, but also to complete the agency matters required by residents. The whole agency provides free service, and the applicant only needs to pay the relevant fees for examination and approval, and no additional fees will be charged.

IV. Existing problems and next steps

Due to the tight financial resources of the community, poor office conditions and poor office facilities and equipment of the convenience service center, it is still unable to meet the needs of modern office. I hope that the higher authorities will increase their investment in community office facilities and equipment in the future work, so as to provide a strong guarantee for improving the service quality and work efficiency of our community convenience service center. On the basis of this stage, we will further learn from the successful experience of other places and promote the rapid and good development of our community undertakings.

3

Over the past year, under the correct leadership of the town government, Shuiming Community has been thoroughly implemented? Theory of Three Represents? Important ideas, adhere to the people-oriented, fully implement the Scientific Outlook on Development, and vigorously improve work efficiency. Serving the people, being at a distance, and keeping people at home? For the goal, change the ruling idea, strengthen mechanism innovation, actively implement the whole-process agency system for serving the people, strive to build a service mechanism for the people, facilitate the people, benefit the people and benefit the people, and carefully build a service for the people? Green channel? , and achieved remarkable results. Up to now, * * * has received more than 8 people's visits and consultations; 57 applications from the masses were accepted, and 468 applications were completed, with a completion rate of 97% and a satisfaction rate of 98 and 4%.

1. Mobilize the whole party and the whole people to participate in creating a working atmosphere for serving the people

(1) Unify thoughts and form a * * * understanding. Seriously organize and study the relevant documents and leaders' speeches of the municipal party Committee and the street, understand and master the spiritual essence, and unify their thinking. Through in-depth study, everyone agrees that the whole process of serving the people is an effective way to improve the efficiency of government affairs, lower the threshold of government services, and do a good job in serving the people. It is also a new measure to improve the government's execution and promote efficiency. It is an effective carrier to change the work style of cadres and close the relationship between the party and the masses. Focus on the construction of community networks and convenience service halls, and push all work to a higher level.

(2) strengthen leadership and improve organization. Established? Party and government lead, departments are linked, and * * * participates? The working mechanism of serving the people is as follows: first, a leading group for serving the people was established, with the secretary as the team leader and the heads of six stations and two rooms. Set up a convenience service hall, forming a working pattern of * * * management. The second is to transform and improve the convenience service hall to provide a first-class service environment for the masses to handle affairs. Invested more than 1, yuan and equipped with video surveillance equipment for serving the people. The hall is networked with the town government in work and business, which ensures the efficient operation of serving the people. The third is to set up an agent, make a unified layout, and set up facilities such as public columns. Strengthen business training and become a service for the people? Expert in handling affairs? .

(3) Publicity and mobilization, with the participation of the whole people. Made a guide to serving the people, the content and workflow of serving the people, publicized the contact telephone number and supervision method, brushed and wrote slogans, and made? Community echo wall? And other forms, so that the broad masses of party member cadres and the masses understand, support, care and participate in the work of serving the people. Through extensive publicity and launching, the agency work for the whole process of serving the people is well-known and deeply rooted in the hearts of the people, which has aroused the enthusiasm of the cadres in party member, improved the efficiency and formed a good working atmosphere for serving the people. At present, 73 printed service cards and service notices have been issued.

second, highlight key points, innovate ideas and improve the quality of serving the people

for a thorough solution? Difficult to do things? Problems, to facilitate the masses to do things, we start with improving the quality of service for the people, actively explore innovative work ideas, innovative service content, innovative service means, and do a good job in serving the people? A loop? , do it? Two extensions? Do a good job? Three extensions? , so that the focus of service work will move down, the responsibility will move forward, and the service for the people will be smooth? Green channel? .

(1) do a good job? A loop? . In our work, we start with three links: acceptance, handling and reply, standardize the procedures, and establish a closed service system that is vertically and horizontally connected and operates efficiently. Vertically, the public's bid is accepted and registered by the agent first, and then sent to the agency in the community convenience service hall. After accepting the registration, the convenience service hall can handle it on the spot, and if it can't handle it on the spot, the organizer will complete it within the prescribed time limit, and explain to the office staff to reply to the applicant; Matters subject to street-level examination and approval shall be handled by the convenience service hall to the street for examination and approval. Horizontally, according to the internal business division, a closed loop system of mutual coordination and mutual supervision is established for acceptance and handling. The first is window acceptance. There is a reception desk at the entrance of the hall, which is responsible for accepting applications from the masses. The second is full-time agency. After accepting the application, the window agency will carefully register and issue the undertaking form, inform the applicant of his rights and obligations, promise to handle the deadline, and the applicant can wait for the result. The third is to supervise the handling. According to the nature of the work, the full-time agent will transfer the materials to the specific handlers of the relevant sites; Supervise and urge the specific handlers to quickly settle the case within the promised time.

(2) strengthening? Two extensions? . The first is to expand the service content. In addition to the transactional examination and approval agency matters stipulated in the service guide, according to the needs of the masses, we combine serving the people with serving the people and businesses, and add services such as policy propaganda, labor and employment information release, practical technology, mass visits, and conflict mediation, and develop from transactional agents to production-oriented and technology-oriented services to provide services for the people's lives.